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November 2023 by Emmanuel Chinkaka
Very top notch customer service. And always friendly.
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November 2023 by brittany slade
Horrible customer service. They were not able to assist with an account issue and provided incorrect information time and time again. They clearly do not understand their own procedures. The way they talk to customers is degrading and unprofessional to say the least. After being told they couldn’t resolve the issue and going back to our vehicle in the parking lot. We called Chase customer service, spoke with a manager and had the problem resolved in under 10 minutes. The fact the branch employees couldn’t do it is baffling. I would give zero stars if possible. Do not bank here.
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November 2023 by ChinoNouveau
Why even have a branch there? Literally no customers and 6 employees working, but no one can assist me to open a new account because they want me to schedule an appointment. Its not complicated, I hand you money and you create an account. Avoid. As another reviewer pointed out, rude and unprofessional.
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September 2023 by John Antil
Avoid at all costs. Rude, inconsiderate, they dress like they slept in their clothes and they found them in the back of Goodwill who rejected them, they simply do not want to work, they stand around talking and say they are too busy to see a customer......just a horrible mess, check them out online for how bad they are....go to another bank unless you want nothing but problems.
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July 2023 by Chase W
I stopped in yesterday afternoon about 30 mins to closing wanting to open up a checking premier account as well as sapphire preferred card. I was greeted by vanessa who told me it may take a little longer than the time before closing. I was somewhat disappointed, but she actually took the time and set me up even with it being so close to closing. While waiting for everything to process she gave me details about the account and what else chase offers. The 5 stars are basically for her going above and beyond, but I will be sure to use this facility for any questions in the future.
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February 2023 by Brian Johnson
6 employees who look like street bums did nothing but all claimed to be too busy to work. Disaster bank. No need for branch since forced to do everything online. Disgrace to the name of what used to be a good bank. Avoid at all costs.
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September 2022 by bally beats
If there was an option for zero stars. I would of gave this place a zero. Completely unprofessional and inexperienced. This is my first time ever leaving a review. but I'm sorry this placed needs to be shut down. Its a disservice to the community
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August 2022 by Cvaimakis
Extremely friendly and professional service by this branch. I had a meeting today with Christopher Dinkins and he was very helpful and explained everything in great detail. I briefly spoke with Alba Corado who i believe is the manager and she personally helped me set up an appointment and was also extremely friendly and helpful with all my questions. I fully recommend coming here for your banking needs! Thank you
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July 2022 by Sree Chivukula
This bank is closed when your work in closed. You always have to take off to bank here which most people cannot. So if you have money growing on tress or laying around without going to work, then this bank may work.for you!
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July 2022 by Gregg Wheeler
Decent service. Nice people.
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June 2022 by Chalon Lau
Chase Bank is a national bank of the United States and a subsidiary of JPMorgan Chase, focusing on commercial and retail banking. Chase Bank merged with JP Morgan in 2000, and the bank was formerly known as Chase Manhattan Bank. Chase Manhattan Bank was formed by the merger of Chase National Bank and Manhattan Corporate Bank in 1955. The bank has been headquartered in Columbus, Ohio since its merger with First Bank of Chicago in 2004. The bank acquired Washington Mutual's deposits and most of its assets. Before 2019, Newark Delaware basically did not have Chase Bank's private services and online stores. Starting in 2020, a number of online stores have been opened in Newark, Delaware. Personally, I like the chase bank service very much.
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January 2022 by Bekhzod Nematov
It was closed during working hours
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December 2021 by Miles Fahmy
The young lady with short hair and beautiful eyes helped me open my account and my granddaughter’s account. She was patient and kind to us. I highly recommend this branch. She will always get 5 stars!
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December 2021 by Phuong Nguyen
Great service!
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August 2021 by Peter Fall
AVOID this branch. Avoid Chase altogether if you can. Unless you're making a basic deposit, they are completely clueless. It took me 3 trips to this branch to open a basic estate account after my mother passed... and then - after that - they closed the account without any notice because of a clerical error that THEY ADMIT THEY MADE. Estate accounts can only be opened in the state where the decedent lives. It's a 4 hour round trip for me to get to Delaware, and, of course, I'm dealing with the death of my mother - so the last thing I need is this kind of garbage customer service. Total incompetence and apathy towards their customers. I suggest using a medium sized bank. I had a good experience with WSFS.
