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October 2024 by Nuri Heckrotte
Always professional, friendly and helpful. Never had a problem they can't solve in a timely manner
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October 2024 by Lady4law
I reached out to Chase Bank on this morning to ask if there was a branch close to where I work. I received a check over $5000 and since I did not have an account with Chase, but the check is written on the bank I wanted to ensure I would be able to cash it.
I called Customer Service (800) 935-9935. The rep name is Angela. She told me that I would not be able to cash the check at Chase Bank (although it is written on Chase) because the limit is $1200.
I have NEVER heard such a policy.
TIAA wrote this check out to me so I will follow up because this information doesn't seem right at all.
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October 2024 by Patlolla Saketh reddy
Worst bank ever. Worst service ever.
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October 2024 by T D
With utmost seriousness, I must address an alarming incident involving a banker at this branch, a woman wearing glasses, who displayed a complete lack of patience and very unprofessional while I was retrieving necessary information. During a large withdrawal transaction, she demonstrated an utter unwillingness to wait, and when I finally provided the required details, she carelessly tossed the notes containing my banking information in front of me. When I reported this to the branch manager, the response was equally disappointing—showing a clear disregard for professionalism and patience. I strongly urge people to avoid this location and report their experiences to Chase. This branch desperately needs better management, as the current team is failing its customers
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September 2024 by ase yv
Rude. The staff (front desk) misspelled the name, and I found the mistake at the first time, and asked her to correct it. the staff reacted like I'm an idiot and look at me with a very uncomfortable gaze. I can feel her impatient. i hope it just her bad working attitude but not rasist.
I've been to this bank many times, but this is the first time I've been dealt with by someone without an accent, and all the bankers who have helped me before have been Indian or Latino-looking bankers.
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April 2024 by Andrew M. Foraker
People having their money stolen straight from their accounts meanwhile this banking franchise does nothing to stop it. All the protections for the scammers and none at all for the customer. Use this banking franchise at your own risk.
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February 2024 by Jesse White
Absolutely horrible front desk service. Whoever the woman working on January seventeenth of this year was, was EXTREMELY rude and demeaning. It was a middle aged female who walked out of the office maybe a manager. She shoved my check right back out the window, a chase bank check mind you, and said I needed to go deposit, "wherever I bank" and didn't wait for a response or question and walked away. This is a disgrace. She needs to be fired. You do NOT treat people this way. If you're reading this...you know who you are. I'd give zero stars if I could. Chase bank prob won't fire or reprimand her...but that is no way to treat people. You guys have a problem on your hands. She's going to end up getting you guys sued.
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January 2024 by William Murphy (Billy)
Charged Fees for having money in there bank
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January 2024 by Jared H
I guess most people only leave reviews if they've had a poor experience.... Well, I figured I'd leave one about my good experiences, and many of them.I've visited this branch more than a handful of times for various needs. Each time, the staff have been helpful and knowledgeable and the visit has gone smoothly. I've appreciated the employees working here, and I'll definitely be stopping by for my future needs!
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November 2023 by Emmanuel Chinkaka
Very top notch customer service. And always friendly.
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November 2023 by brittany slade
Horrible customer service. They were not able to assist with an account issue and provided incorrect information time and time again. They clearly do not understand their own procedures. The way they talk to customers is degrading and unprofessional to say the least. After being told they couldn’t resolve the issue and going back to our vehicle in the parking lot. We called Chase customer service, spoke with a manager and had the problem resolved in under 10 minutes. The fact the branch employees couldn’t do it is baffling. I would give zero stars if possible. Do not bank here.
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November 2023 by ChinoNouveau
Why even have a branch there? Literally no customers and 6 employees working, but no one can assist me to open a new account because they want me to schedule an appointment. Its not complicated, I hand you money and you create an account. Avoid. As another reviewer pointed out, rude and unprofessional.
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September 2023 by John Antil
Avoid at all costs. Rude, inconsiderate, they dress like they slept in their clothes and they found them in the back of Goodwill who rejected them, they simply do not want to work, they stand around talking and say they are too busy to see a customer......just a horrible mess, check them out online for how bad they are....go to another bank unless you want nothing but problems.
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July 2023 by Chase W
I stopped in yesterday afternoon about 30 mins to closing wanting to open up a checking premier account as well as sapphire preferred card. I was greeted by vanessa who told me it may take a little longer than the time before closing. I was somewhat disappointed, but she actually took the time and set me up even with it being so close to closing. While waiting for everything to process she gave me details about the account and what else chase offers. The 5 stars are basically for her going above and beyond, but I will be sure to use this facility for any questions in the future.
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February 2023 by Brian Johnson
6 employees who look like street bums did nothing but all claimed to be too busy to work. Disaster bank. No need for branch since forced to do everything online. Disgrace to the name of what used to be a good bank. Avoid at all costs.
