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September 2023 by K. Sayles
Picked up a long-term rental today. The entire process was quick and easy. Forgot the name of the Owner, but he was a pleasure to interact/deal with and was very accommodating when it came time to answer the few questions I had.I had to swap out the original vehicle because of pet hair (and I'm highly allergic), but again, the Owner was VERY accommodating, couldn't stop apologizing for the oversight and got me into a better, cleaner vehicle with no issue/complaint and rather quickly. (That's the only reason for the 4-star. Wish I could have rated a 4.5 or even a 4.75!)This location is a bit of a drive to get to, but based on this 1st interaction, I am more than willing to take the journey especially when dealing with the high-level of excellent customer service!
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April 2023 by Peter DiGiovanni
I rented a car. The staff is great. After I picked up the car, I saw a TPMS warning on the dash. Swapping it for another car was quick and easy.
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February 2023 by DropHit
Nice people working there got my car very quickly
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September 2022 by Tyler
Made my booking through kayak the night before. Fantastic price, especially compared to others. Car was clean and had less than 8k miles. Super friendly staff and were very accommodating when I was running behind in traffic and needed to return the next morning, made a deal if I turned in within an hour of opening the following day they wouldn't charge a dime more- very cool and much appreciated. Would recommend to anyone!
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June 2022 by Solomon Basch
Wow! What a great and nice experience! I even got upgraded from a full size car to a small SUV! Quick service in and out! Everything explained clearly!Thank you!
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March 2022 by Tyler M
Made my booking through kayak the night before. Fantastic price, especially compared to others. Car was clean and had less than 8k miles. Super friendly staff and were very accommodating when I was running behind in traffic and needed to return the next morning, made a deal if I turned in within an hour of opening the following day they wouldn't charge a dime more- very cool and much appreciated. Would recommend to anyone!
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November 2021 by Jocqlene Burgess
Customer service at this place is HORRIBLE. Just paid to “upgrade” to a dirty vehicle. The woman who was assigned to help behind the counter at this location acted as if she was completely annoyed and disinterested in assisting with our questions about the alternatives to the vehicle she was originally trying to place us in. No one walked us to the correct vehicle outside to check for damages. Once inside, we realized the vehicle doesn’t appear cleaned to our expectations. Enterprise it is for our next rental. This is ridiculous.
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November 2021 by gaia 3465
Good experience overall. Rented a car for 7 days and this was the best price I could find. It was for a trip and the car drove really nicely and felt clean. The maintenance due soon light did come on my last day of having it which made me nervous, but the car still drove fine. I would rent from here again.
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September 2021 by Tim Aziz
A budget rental is what this place really is. The worst truck I’ve ever rented. Do yourself a favor and rent from U-Haul. The sketchiest truck I’ve ever driven. So much steering play. Ridiculous cabin noise.
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September 2021 by Andy Lucchini
Rental process was good. Car was clean inside but outside was a little dirty n spotted windows.
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September 2021 by Matt G
Showed up to pick up our rental and the gates were closed with a tiny sign on it saying their system was down and they would be open tomorrow.We weren’t contacted by them AT ALL! We waited at the gate and saw a constant stream of disappointed customers who also hadn’t been contacted by Budget and even saw one person who was dropped off by an Uber.This is completely unprofessional and a HUGE waste of time for dozens of people. I would not recommend this place at all, but if it’s your only option, I would suggest you call ahead to make sure they are actually open. Don’t assume your reservation means anything.
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June 2021 by Viviane Viros
They canceled my reservation 24 hours before moving my daughter out of her off-campus apartment at University of Delaware on Memorial weekend and offered no apology. Beware!
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May 2021 by Sabrina J.
The staff at this location are always so friendly and helpful. We have rented from this location a number of times, always with great results. My most recent trip involved an extended rental but then had complications and a change in return date. They even worked with us on what was supposed to be a prepaid, nonrefundable contract when my elderly travel companion had to be brought home suddenly. Real human beings with a great attitude. Five stars!
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April 2021 by Paola Munar
WARNING ! DO NOT RENT FROM THIS COMPANY!!! First the vehicle we rented looked dirty inside I ended up wiping it down myself, before that I notice a loud noice while I was driving and called them to let them know of the weird noise to which they basically said nothing they can do and they couldn’t change the vehicle because they had none available in the size I needed. Also right before we left for our trip I notice the tags expired... how could they rent us a car with expired tags? When I called customer service it just kept getting worst so not only was the location customer service horrible but the call center was too.. I kept getting transferred and hung up on, I ask to speak to a supervisor and he hung up on me as well just a mess! Finally return the vehicle to see the employee drive off 10 minutes before closing and we were left waiting to then be told by customer service nothing they can do and to return it tomorrow and follow up to make sure no charge was added for the extra day... PLEASE DO NOT RENT FROM THIS COMPANY.
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January 2021 by Matt Graham
Showed up to pick up our rental and the gates were closed with a tiny sign on it saying their system was down and they would be open tomorrow.We weren’t contacted by them AT ALL! We waited at the gate and saw a constant stream of disappointed customers who also hadn’t been contacted by Budget and even saw one person who was dropped off by an Uber.This is completely unprofessional and a HUGE waste of time for dozens of people. I would not recommend this place at all, but if it’s your only option, I would suggest you call ahead to make sure they are actually open. Don’t assume your reservation means anything.