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June 2023 by Jessica C
**DOUBLE DIPPING IN WAX POT**I’ve been going to this place for close to 7 years now for a gel manicure. Absolutely love my nail tech. This was the first time I watched them do a waxing service and I decided to watch them closely. For background: I am a licensed esthetician and have specialized in waxing for over 4 years now. Not only did he not ask the client about any medications she was taking (certain medications can make the skin severely lift and cause injury to the skin) but he used THE SAME STICK for the whole facial wax. He had to have dipped that same stick in the pot 4 different times. This is day 1 of what not to do in beauty school. I was so disgusted, as soon as I got in my car I called the board of cosmetology to file a complaint. I am finding a new nail salon and will never return. If this place gets shut down for a while you have the owner/manager to thank with how carelessly he decided to throw away all health concerns for his clients. Who knows how much cross contamination is in that wax pot since this definitely wasn’t the first time double dipping - It was probably just the first time another licensed individual was sitting there to see. As a beauty professional I have to warn the public. If you are the woman that came in for a chin wax on 6/2 around 11am and had your skin react from the wax, this is why.Service: Gel manicures
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May 2023 by Raj Sheth
I've been coming here for years but after today I will NEVER come back.First of all the service is mediocre at best, especially for the price they're charging. By no means worth the money.Today while checking out, my fiance was asked for a cash tip while checking out, even though she was planning on tipping on her card. The lady checking out insisted on cash, even though she didn't even do the nails. And then she didn't give back the requested change.What shameful practices. Beware!Services: Gel manicures
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December 2022 by Courtney Hill
I’ve been going to Botanix for pedicures for years and started going for gel manicures once or twice a month early this year. They’re so nice and their work is amazing! Can’t complain about the prices either!Services: Pedicure
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July 2022 by Kira S.
I will never go to another salon in DE I love this place so much!! They do an amazing job, super friendly and clean. Fantastic prices for the 5 star quality service they give!
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June 2022 by Katherine P.
I DO NOT recommend this spa. After a dip manicure, my nails were so swollen and infected from the guy using the drill -- he was not gentle. I called the salon and asked for a refund but they said it "wasn't their policy" to offer refunds. I asked if it was their policy to offer quality service and they had no answer. Will never go back.
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June 2022 by Keke Aparicio
I really loved them! They are so kind, my feet look amazing and the owner is very friendly and truly passionate about his work. I had Lisa for my pedicure and she was so gentle yet so good at her job! I’ll be back for sure I love it here!Service: Pedicures
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June 2022 by Angie Blevins-Armendariz
This little nail spa is a hidden gem! It has a great atmosphere, very friendly staff, they are accommodating, quite affordable, professional, clean, and all in all I just feel very comfortable at Botanix Nail Spa!Service: Pedicures
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May 2022 by Jennifer F.
I moved to Delaware recently looking for a salon and I found this place and ". Began" to make this my regular nail spot until I went there and realized they do your nails by having several people do your nails, which is fine, but when they are busy the wait and time to get your nails completed is too long. Also, they charge $10 a Finger for ANY design. So one design on both hands is extra $20. Yikesssss
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March 2022 by Angelin T.
I went to visit this hidden gem yesterday. It was packed with customers. I went to have a gel manicure. Wait wasn't too bad. Based on the reviews alone i requested Andy. They started speaking in their native tongue, which made me feel some kinda way. Andy came to me & referred me to Tina. As we warmed up to each other, Tina was very personable, kind & professional. Tina exeeded my expectations & I will be booking tomorrow for my pedicure. FYI, best to schedule appt on Facebook and for me, I will chose a day with less traffic. Great prices, nice friendly atmosphere. Loving my nails, Thank you
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November 2021 by Michayla O.
This was the worst nail experience of my life. I called and made an appointment for 12:00 for a full set and a gel manicure for my friend. I said on the phone that I had class to make sure I would be taken at 12 because in the past they have taken a lot of time to start and I was assured that I would be taken right at 12. We got there early and already knew what we wanted. After 25 minutes one lady did both me and my friends buff to start the process and put on my tips then walked away. 10 minutes later a lady started working on my friend. In the meantime two people came in after 12:30, one with a full set as well, and they were both taken care of before me. Then at 1:01 someone came over to me trying to begin my nails I had to explain that I did not have time for a full set and that I had an appointment for an hour prior. I asked her to take off what she put on and I left. It was a complete waste of my time and so unprofessional. I don't know how they still have customers. I repeat this was the worst nail experience I've ever had and highly recommend to look elsewhere in the area
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November 2021 by Joshua Burleson
U like nails go jere
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October 2021 by Kaeli Montague
I asked for a french manicure with regular polish, they did a terrible job. Did not properly clean around my nails, left lots of hang nails, was not filed well. We had an appointment at 5:30 and did not get service until much later. There were like 30 people in the salon at once, either waiting or getting work done. They didn’t paint my entire nail, and it chipped in a day. They also didn’t put cuticle oil on, and didn’t even take my original nail polish off properly.Service: Manicures
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October 2021 by Ell O.
I went for the removal of gel acrylics and came out with botched nails and the refusal to get polish. Instead of buffing the acrylic off the employee tried to pop off the hard gel with an acrylic nail even though there was no acrylic nail left on my hands. When I told them to stop because it was painful, they said no it's not painful don't worry. In which they proceeded to continue, then when I asked them to stop again they cut them off with a cuticle cutter. I asked them to stop after they hurt me again and to just file. I then left the store with now uneven, broken nails that they were just going to paint over. I do not recommend. Here is my before and after.
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September 2021 by Fiona T.
Do not bother making an appointment. We had one for two mani pedi's. Got put in pedi chairs immediately. Water was freezing by the time someone came over. One person for both of us and two others, seriously!!! It took 2.5 hours, and that was only because I spoke up about waiting & waiting, being forgotten. We'd probably still be waiting. Either honor appointments or don't take them. Walk ins should wait. Have one nail tech per customer, assembly lines don't work. In the end I had 4 different people, they hop from one customer to the other, which takes so much longer. Not a good experience. My nails look nice, but I will not go back.
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September 2021 by Maryam Gl
No respect for costumers! So disappointed!This place has no respect for costumer’s time! They accept everyone in while they do not have enough staff to do the work and they make costumers wait and waste their time!They switch between costumers in middle of the work and make you wait in the middle too!I am a guest in DE and I devoted my time for my nails in middle of a lot of work! I am just coming out of there with 1 hour wasted time without any job done and when I ask them about it they say you can just leave! Not even an apology!I don’t know how their work is but if you are a punctual and busy person, definitely delete this place from your list!Service: Manicures