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January 2024 by willie woodberry
There is a lady named Linda was very ignorant an told me I couldn’t get money out from there wit the documents I had SHE LIED BECAUSE WHEN I CALLED THAT SAME CREDIT UNION THEY SAID THEY COULD she was being very mean wouldn’t tell me the documents an Vincent brisko said the documents were valid so watch yourself u guys I have proof videos of everything
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December 2023 by hope woollens
Great crefit union bank personal service
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December 2023 by Stephanie Ruhmann
The worst bank I have ever been to in my life! Do not trust your money with them. To start with their banking hours are dumb who can get to the bank 10-4:30? Let’s also talk about the 2 separate occasions I brought in cash to deposit and they deposited into someone else’s account. Or when I go to the bank to deposit over $300 in rolled change but don’t worry they don’t have scepter change at their branches with no explanation as to why they refuse to do except American currency. When you try to call the number on the back of your card to report it stolen or lost the number goes to a medical billing center and takes a million try’s to get in Touch with someone in office. The bank is a joke.
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December 2023 by jennifer
Only option in Newark location is the drive thru. It's such a LONG wait time for each person. Plan on at least 45 min to make a deposit that can't be done online. Please try to work on this issue.
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July 2023 by Everlyne Ronald
I received excellent customer service from the associate who served me.
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April 2023 by Glen Boulden
Worst service ever. They never have the lobby open and the drive takes about 20 mins to get through. None of the employees are helpful and they act like your bothering them by even stopping by
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March 2023 by Jerilynn Roark
I went in to set up a new account, and apply for an auto loan. I spoke to D’Ante, and he was extremely helpful and attentive through the entire process.
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August 2022 by Petr casualgamer
Used to be a good bank, now they have the worst customer service. Doesn't really reflect what credit unions is supposed to be like. Their security is so lax, I am afraid my information is going to be stolen. For a bank that is supposed to serve the local community i'd say they fail in so many ways. Take your money somewhere else.
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August 2022 by Britney Perry
This specific location moves very slow in the drive through; not sure if it’s due to being understaffed or poor quality technology. Took me 35 minutes today with only 2 cars ahead of me! The lobby hours posted are also not accurate, suppose to be open between 2 and 4 but door is always locked the remaining day after they take lunch. The staff are pleasant when speaking one on one but just overall very slow service sadly.
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February 2022 by p Ngash
Used to be a good bank, now they have the worst customer service. Doesn't really reflect what credit unions is supposed to be like. Their security is so lax, I am afraid my information is going to be stolen. For a bank that is supposed to serve the local community i'd say they fail in so many ways. Take your money somewhere else.
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July 2021 by Cale2037
I use this bank as a shared banking location. I needed a copy of a check I deposited and Kayleigh found it and sent it right to where it needed to go. She saved me.
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April 2021 by Scott Whitmarsh
Moving all of my banking to American spirit was one of my best adult moves!
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April 2021 by Sandra Cooper
Accurate and kind.
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March 2021 by Anthony Ray
So I was told that there pretty good bank to do business with so I tried to open a account there but never go no response nothing at all and over a month later still nothing, a family member said that they’ll give me a call and they said that 5 times already, I thought they were gonna be helpful since I’ve been out of pay for a few weeks now but they don’t even notify me about anything so...
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February 2021 by Giovanni Bovenzi
Good luck reaching anyone on the phones. I have an auto loan and have to call in to pay or come in with cash. They charge a $7 card fee and do not offer auto pay convenience. This bank is traditional and needs to get with the times. Your credit score has to be at a certain standard to even be considered for just a checking account which i never understood so i do not have convenience with this bank. I normally never post reviews but I am hoping one more voiced opinion/review can create change in this bank and help keep potential customers informed on what to expect.
