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November 2023 by James Smith
This is a small garage with 2 workers lol. I made an appointment, arrived on time. Barely found the guy who is in charge, he asked me to pull up. After which I waited for half an hour and nobody seemed to care. It is not a “Auto care center”, just a small garage with indifferent workers
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November 2023 by Eli
Crazy day! Went to Walmart at New Castle Del Walmart for tire installation, they lied about being able to install my tires, saying there equipment is down that does my tires. They told me to call Elkton Walmart who was able to be fit in for service. With the same equipment and only equipment all tire centers have. New Castle just doesn't like installing low profile tires, so they lied to me. The customer service in the tire department was great, other than management in Elkton Walmart. After finding out I ordered the wrong tires from Walmart online, which I have some fault in, it still was not a valid reason for not to be able to return the tires there since it was a Walmart purchase. All I got was a run around and ignored, waited 3 hours in the store to get an answer from there manager coach Terrence, who basically sent me home to call Walmart and told me to leave the tires. This happen on 11/1/2023 and I still haven't received my refund.
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November 2023 by Othman Mohamed
I gave them the key and went for a walk around the store. They texted me when the car was checked in, and when it was done and ready for pick up.Great service and reasonable price
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October 2023 by Nancy Barrios
I always go to this place when it's time to change my car's oil. Every time I go they serve me fast. the people who work there are friendly. I like this place and that's why I give it a 5
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October 2023 by Jeff P
Very quick. Had 4 tires change in around 40 minutes. Very friendly staff around the whole store.
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September 2023 by Mike Bela
A lot of bad reviews.I myself had a positive experience.Although they had access (IT),problems to start their day.Purchased (tires) online,scheduled online,showed up early and was dealt w/expeditiously by the crew working at the time.Even though they had a lot of foot traffic(single tire replacement).
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May 2023 by Kurt Randazzo
I got a great deal on tires, the service is what you would expect, I think it was about two hours to get my tires installed from what I ordered online. They’re certainly understaffed. You’ll be dealing with people who are just starting out in their automotive career. Don’t expect a lot, they can put on inexpensive tires slowly, and that’s life. I got a crazy good deal on my tires, took an hour longer than I planned for my appointment, it is life. There is an Applebees there. Drop off and get food is my advice.
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March 2023 by RASHMI REGMI
Paul was so helpful and suggested me what tires were good and spent a good half and hour pulling my records from another Walmart where I had my tires changed.Went there again and Paul once again went above and beyond for me. I cannot emphasize how great the service was. I was quoted almost $780 for only two front tires replacement at Volkswagen dealership. Walmart quoted me $750 for all four tires. In addition to that Paul also ordered unusual sized tires for me even though they normally don’t stock them and Nicole was phenomenal as well. I am so grateful for all your help. Thank you
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February 2023 by JD Paradis
Just called for tires, employe puts me on hold to check if they have any in stock. I can hear him talking to a co-worker: I dont wanna do this. The other guy is like what do you mean? He replies listen I had to wake up at 8h this morning. He picks up the phone again and said: alright boss we don't have your tires.... I get it working gets harder by the end of your shift but you dont have to be a Karen, have a snicker.
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February 2023 by Charlene Dernbach
Linda in Auto Care is amazing! Professional, helpful & knows her stuff! We had 2 tires put on the front & we are very pleased!
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January 2023 by Redwanul Bari
I had 4 car tires installation done here. I loved the service. It was fast. They also did a complimentary diagnosis/inspection of the car. The repair fee was lower than nearby repair shops.
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January 2023 by The Waller
Beat the price on tires. Beat the price on oil change. Included extra services on tires for the life of them at a negligible cost. Had the work done in less than half the time given. Will return again.
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December 2022 by Stephanie King
Whatever you do…. DON’T go here. They replaced my tires and immediately after, my tire pressure sensor light came on and wouldn’t go off, even after topping off the air in every tire. I tried following up with them for months and they gave me the run around… didn’t take any accountability. They said that they don’t do those sort of repairs anyway. It is extremely frustrating to walk out with an issue that didn’t exist before I went in….
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December 2022 by St K.
Whatever you do.... DON'T go here. They replaced my tires and immediately after, my tire pressure sensor light came on and wouldn't go off, even after topping off the air in every tire. I tried following up with them for months and they gave me the run around... didn't take any accountability. They said that they don't do those sort of repairs anyway. I went to the dealer (which I should have done from the beginning) and they stated that whoever replaced my tires cut the sensors in the back two tires! Do you know how infuriating that is!?? It is extremely frustrating to walk out with an issue that didn't exist before I went in.
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December 2022 by Seungho Park
I visited them twice for tire installation since I got a email that my ordered tires had been delivered to this auto center because they did not provide tire installation service at 4:30 on Thursday even though they had noticed me that their working hours 7am to 7pm Mon. to Fri. on the email. The staff told me to come again next morning 9am. In the 2nd visit, I arrived at 9am. The staff told me that I should wait for 3 hours to install my tires. I gave up to install at their auto center. Their service level is too poor.