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January 2024 by Dbdhdh Enshshs
I should have went to a store that cared about costumer service and quality merchandise. I purchased a pair of shoes on Wednesday evening for my son. He wore them on Thursday to school and Friday he wore a different pair so on Sunday we had plans to go out so he wanted to wear his new shoes. I grabbed them out of the box and before I went to hand them to him I noticed that the leather is starting to bubble and peel off and after further inspection there is glue showing on certain area's. So I called the New Castle Delaware Pennmart shopping center store and a woman answered and I explained everything to her she replied “wow let me get you a manager” and put me on hold and then after a few moments just hung up on me. So I called back and asked to speak with a manager and was told hold on and instead of putting me on hold I could hear her telling whoever was standing around her that “It’s the same chic.” Then she gets back on and says can I help you and I said yes I would like to speak with a manager. She responds that would be me so I told her what I had already explained and she laughed and says “Girl if they are worn dats how dey got damaged and ain’t nuttin we can do for ya” I was just disgusted!!!!!
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November 2023 by Robert Walter
I don't like the fact that you can't buy size 13 Jordan retro 12 s cherry in store
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November 2022 by Antsmoove1
Great customer service from Ron located the sneaker I needed at another dtlr store !! Highly recommend... Thanks Ron ?
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November 2022 by Angie
Nobody every greeted acknowledged or thanked...this location has all negative energy... Was hard to even get help.... So didnt buy anything... Not many sneaker sizes in stock.. probably wouldn't come back to this location... Will try others or just shop online
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October 2022 by Angela
Nobody every greeted acknowledged or thanked...this location has all negative energy... Was hard to even get help.... So didnt buy anything... Not many sneaker sizes in stock.. probably wouldn't come back to this location... Will try others or just shop online
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September 2022 by Yeiskary Gonzalez
Will never spend another dollar with any DTLR again. Confronted about mask as soon as I walked in. Missed out on a lot of my holiday cash. ??♀
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January 2022 by Yeskary Gonzalez
Will never spend another dollar with any DTLR again. Confronted about mask as soon as I walked in. Missed out on a lot of my holiday cash. ??♀
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November 2021 by joe b
After going to this place for years and spending thousands of dollars I was told you need a mask I then asked I don’t have one so can you provide one and the glorious employee said no and could care less. I feel like if you’re going to in force someone to wear a mask and it’s not mandated anywhere else that you should have to provide them. Do yourself a favor and go to prices corner I’ll never shop at Newcastle again
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September 2021 by NayNay Richardson
Its really just ok... They really don't carry a wide selection
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May 2021 by Darren Foster
Small selection of sneakers and no large sizes of merchandise. Definitely NOT for 4X
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April 2021 by Elaine Mullenhour
The shoes are over priced and the employees park in the handicapped spots up front
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January 2021 by Felix Mangual
Good service
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December 2020 by Hamza Bey
Time well spent and well worth it.Every where I went those ACG whewwww!!!!Villa had them
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October 2020 by Tunisia Rider
They always have something in my shoe size that I like.
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May 2020 by Jesse Blevins
One of the best shoe stores in clothes stores there is my opinion I love this place
