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July 2024 by Anthony Nelson
Second time I had a bad experience at this DTLR as I was shopping one of the employees made a B- line for the door when I ask him for help he had attitude when the staff member ask why he didn't want to help me he responded I was watching the door to make sure that Mutt and Jeff didn't still anything it was only myself and one other person in the store I put what I was going to buy on the counter and left never aging
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March 2024 by Market Good
Assistant manager has attitude willNot shop here again. She needs to lose her attitude and lose some weight.
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February 2024 by Terance Grubb
The absolute worst dtlr store I will now be driving further to other stores to avoid using this one. There's always issues when picking up orders. They've denied my co workers delivery and wouldn't give him the rest of the order for 2 weeks until 1 pair of boxers came in. Complete attitude from the associates and dude literally laughed about me being mad that they canceled my order and wouldn't substitute for a different size but is making me go through a refund process process instead and have to re buy item. They should just close the doors cause the employees here are trash
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January 2024 by Dbdhdh Enshshs
I should have went to a store that cared about costumer service and quality merchandise. I purchased a pair of shoes on Wednesday evening for my son. He wore them on Thursday to school and Friday he wore a different pair so on Sunday we had plans to go out so he wanted to wear his new shoes. I grabbed them out of the box and before I went to hand them to him I noticed that the leather is starting to bubble and peel off and after further inspection there is glue showing on certain area's. So I called the New Castle Delaware Pennmart shopping center store and a woman answered and I explained everything to her she replied “wow let me get you a manager” and put me on hold and then after a few moments just hung up on me. So I called back and asked to speak with a manager and was told hold on and instead of putting me on hold I could hear her telling whoever was standing around her that “It’s the same chic.” Then she gets back on and says can I help you and I said yes I would like to speak with a manager. She responds that would be me so I told her what I had already explained and she laughed and says “Girl if they are worn dats how dey got damaged and ain’t nuttin we can do for ya” I was just disgusted!!!!!
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November 2023 by Robert Walter
I don't like the fact that you can't buy size 13 Jordan retro 12 s cherry in store
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October 2023 by Mike Pierce
Great places
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November 2022 by Antsmoove1
Great customer service from Ron located the sneaker I needed at another dtlr store !! Highly recommend... Thanks Ron ?
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November 2022 by Angie
Nobody every greeted acknowledged or thanked...this location has all negative energy... Was hard to even get help.... So didnt buy anything... Not many sneaker sizes in stock.. probably wouldn't come back to this location... Will try others or just shop online
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October 2022 by Angela
Nobody every greeted acknowledged or thanked...this location has all negative energy... Was hard to even get help.... So didnt buy anything... Not many sneaker sizes in stock.. probably wouldn't come back to this location... Will try others or just shop online
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October 2022 by Nancy Barrios
I love this store because I always find what I'm looking for. It's very accessible for me ❤️
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September 2022 by Yeiskary Gonzalez
Will never spend another dollar with any DTLR again. Confronted about mask as soon as I walked in. Missed out on a lot of my holiday cash. ??♀
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January 2022 by Yeskary Gonzalez
Will never spend another dollar with any DTLR again. Confronted about mask as soon as I walked in. Missed out on a lot of my holiday cash. ??♀
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November 2021 by joe b
After going to this place for years and spending thousands of dollars I was told you need a mask I then asked I don’t have one so can you provide one and the glorious employee said no and could care less. I feel like if you’re going to in force someone to wear a mask and it’s not mandated anywhere else that you should have to provide them. Do yourself a favor and go to prices corner I’ll never shop at Newcastle again
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October 2021 by Andreana “NAYNAY” Richardson
Its really just ok... They really don't carry a wide selection
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October 2021 by Andrew Ridley
Time well spent and well worth it.
Every where I went those ACG whewwww!!!!
Villa had them
