Self Storage in New Castle, DE

“John was very nice and made the process quick and easy. It was a very professional made my stressful move easy. Found me correct size unit I was looking for will always be my go to storage space.”

“your representative Steven Wister was absolutely amazing very informative he was very detailed. he explained everything that I needed to know concerning my unit I wisheverything and I repeat everything in life should be this simple”

“DEBBIE IS #1 in customer service. She helped me calm down by letting me know that options were available that cost less money to me. She walked me through the payment I will be making therefore I know exactly what owe now then what I will pay on November 1st for smaller unit. Thank you for being so caring and understanding it alone will keep me with the company. You don’t find many people like that in customer service anymore, they are lucky to have her as an employee.”

“⭐️⭐️⭐️⭐️⭐️ 5/5 – Excellent Customer Service

“I want to recognize David for his outstanding customer service. From the moment we began, he was friendly, attentive, and very professional. He took the time to understand what I needed, explained everything clearly, and made sure I felt confident with the solution. His positive attitude and dedication truly made a difference.

Thank you, David, for your patience and respect — this is exactly what great customer service should look like. Highly recommended!””

“5 Stars thanks solely to Bria!

I’ve had my unit for about a month now and in the last week I have been contemplating moving to another storage unit place due to feeling like the price I pay is a bit high. Just when I started to explore other options, I received the kind of customer service that made my 100-and-some-odd dollars a month well worth it ! The other day an acquaintance left a good amount of my belongings outside of their storage unit which was on the other end of the place and expected me to move it all down to my unit on my own, this was done spitefully as they knew I was unable to lift some of these things on my own. As I began moving the stuff I could lift I was asked by Bria if I was ok. I asked her if she had a dolly and explained my situation. She said let me see what I can do for you, next thing I know I had two people there helping me move all of my belongings down to my unit. This made such an impact on my situation and my day as I was already rushing to get to my children and this unexpected situation was going to hold me back for awhile. I can’t say enough how much I appreciate Bria caring enough to find someone to help me. The level of customer service she provided to me far exceeded my expectations, and it made a world of a difference for my situation at that time. To be honest Bria saved me from having an emotional breakdown as I tried to figure out how I would pull this off on my own. There’s nothing I appreciate more than someone going above and beyond to help another person out. I want to be very clear when I say the solo reason I am choosing to stay with public storage is because of this interaction I had with Bria, as I said the customer service she provided me the other day was what made my monthly price well worth it. Thank you so much Bria ! My kids thank you too as I was able to get to my babies so much quicker because you went out of your way to find me some help. I will end this review by saying I have worked in and managed restaurants for almost 20yrs now - obviously the goal is to provide exceptional customer service, so It’s not often that I say I’m impressed with the customer service I’ve received - but I was BEYOND IMPRESSED with the way Bria went about my situation. THAT is the standard of customer service and professionalism and dedication to the job I seek out in potential job candidates. She sets the bar high that’s for sure! And Human to human - thank u for caring Bria !”

“Would highly recommend to anyone in need of storage. Pricing is fair and the customer service was great. Lana was friendly and very helpful. Would definitely use again”

“5 Stars thanks solely to Bria!

I’ve had my unit for about a month now and in the last week I have been contemplating moving to another storage unit place due to feeling like the price I pay is a bit high. Just when I started to explore other options, I received the kind of customer service that made my 100-and-some-odd dollars a month well worth it ! The other day an acquaintance left a good amount of my belongings outside of their storage unit which was on the other end of the place and expected me to move it all down to my unit on my own, this was done spitefully as they knew I was unable to lift some of these things on my own. As I began moving the stuff I could lift I was asked by Bria if I was ok. I asked her if she had a dolly and explained my situation. She said let me see what I can do for you, next thing I know I had two people there helping me move all of my belongings down to my unit. This made such an impact on my situation and my day as I was already rushing to get to my children and this unexpected situation was going to hold me back for awhile. I can’t say enough how much I appreciate Bria caring enough to find someone to help me. The level of customer service she provided to me far exceeded my expectations, and it made a world of a difference for my situation at that time. To be honest Bria saved me from having an emotional breakdown as I tried to figure out how I would pull this off on my own. There’s nothing I appreciate more than someone going above and beyond to help another person out. I want to be very clear when I say the solo reason I am choosing to stay with public storage is because of this interaction I had with Bria, as I said the customer service she provided me the other day was what made my monthly price well worth it. Thank you so much Bria ! My kids thank you too as I was able to get to my babies so much quicker because you went out of your way to find me some help. I will end this review by saying I have worked in and managed restaurants for almost 20yrs now - obviously the goal is to provide exceptional customer service, so It’s not often that I say I’m impressed with the customer service I’ve received - but I was BEYOND IMPRESSED with the way Bria went about my situation. THAT is the standard of customer service and professionalism and dedication to the job I seek out in potential job candidates. She sets the bar high that’s for sure! And Human to human - thank u for caring Bria !”

“I was in there the other day requiring about sizes and prices of the unit and the young lady was so helpful, very sweet and informative. Definitely will come back”

“This was my first time hiring professional movers and they made the process really simple. The moving crew worked quickly and carefully both picking up and delivering”

“Great storage facility!! I've used this storage unit facility 13 years ago to store my motorcycle and they were great then and they are great now. The owner/manager is a nice guy, property is well maintained, staff is friendly, and prices are okay.”

“I used On-demand for local move. I was in contact with Joy. They're very professional, quick, and have reasonable price. Was extremely happy with their service”

“I went in just before close, which isn't cool on my part but my work hours are hectic. Even though it was closing time Donna stayed late to help me out. She is a sweet heart and went above and beyond for me. I'm really grateful and very happy with the unit.”

“Reached out to the General Manager for an issue and she got back to me in reasonable time and tried to resolve the issue best to her ability. The district manager Leah never responded to my call after being out of office last week and my situation was not an emergency for her to reach out”