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July 2024 by Jane Waltz
This is the WORST place EVER. So RUDE!!! I was just trying to pay for someone else's car repair over the phone with my credit card to help my friend out, the guy said I couldn't pay because I wasn't on the contract. Seriously? On top of it, he treated me so disrespectful. Told me I needed to send my friend the money and that I just needed to figure it out.
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March 2024 by Virginia Wright
We've purchased several cars from this dealership and so far no problems and the guys really work with you and help you to get a vehicle
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March 2024 by Darknlovely Harris
My salesman Dave gave me the best Customer Service, very knowledgeable and helpful. He answered any questions I had and I left with the car I’ve always wanted. Thank you so much Dave and continue to do an awesome job..
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January 2024 by Machelle Brinson
Great place for your Auto needs great prices check them out tell them I sent you
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December 2023 by Bippy J
Only complain I had with them is they sold me a car with bad breaks and worn out tires but it lasted me a year until it was totaled due to an accident and ran very smooth I probably would’ve gotten like a good more years outta it
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September 2023 by Jeniyah McGriff
Scammers , do not go to them they are the worst and lie about the cars
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September 2023 by Elaine White
Highly recommended
Plan on taking a look soon
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July 2023 by Melissa McEwen
I love this place and won't go anywhere else for a car. I've been looking for a car for approximately 8 months and noone would approve me due to my credit, not even the places on the radio who swear they approve everyone even if God cant. I tried them all. I went to New Castle Motors this morning and David told me to pick the cars I liked and he would figure it out. He came back in 5 mins with a list of cars I could test drive. The staff was amazing and they jump through hoops to get you what you want or need. I left with the car I wanted and I don't know how they made that happen but they did. They got me a car so they can get anyone a car. They even gave me insurance numbers to call when the insurance companies would not approve me. David said he would make it happen and he did. I wish I knew about this place a long time ago. I was there dealing with different insurance companies before they gave me companies to call and I witnessed all the staff there doing everything to make sure the customers left in cars. You can't leave without meeting David or Larry. Honestly the whole staff was so welcoming and helpful. They really want you to leave in the car you want and I didn't once feel like it was about money like every other car place. I felt like they just want to help and make people happy. Love love love this place! Love u Larry and thank you so much David for literally being the only person who said they would get me into a car an did! Wherever you go for a car just at least stop at New Castle Motors first just see what they have. They will work with you and get you in the car if you want it.
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May 2023 by Daphne Metzger
Great customer service! I’m now the proud owner of a beautiful Nissan Murano that runs great. It was a quick and painless process. Everything was explained in detail and they made sure I understood as a MD resident that I would need to get it inspected in MD. My cars warranty is a bonus and adds peace of mind to purchasing a used vehicle. Highly recommend New Castle Motors and will refer them to everyone in the market for a new car!!
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May 2023 by Melissa Bottcher
Mr Dave was very helpful, walked me through the entire process. They worked with me for the down payment with my new car. Very professional. Very responsive and helpful. The staff know what they are doing and they take pride in helping to make sure every customer is satisfied. 10/10 recommend you try them out if your looking for a decently priced good car.
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May 2023 by Daphne M.
Very satisfied customer! I was approved and in my new car in a matter of days. These guys all went above and beyond to make sure I was in the car I wanted with exceptional customer service. I've had my car almost two weeks now and its still purring like a kitten. The bonus was the warranty and knowing if anything happens I'm protected! Don't waste your time going any where else.
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April 2023 by Shea G.
great customer service....very people friendly ....guys work there hardest to try to accommodate your needs .
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January 2023 by Zoey-Ann Ej-Mom
They sale the worst cars. They're not honest people. If you're looking for bad quality then buy a car from them.
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September 2022 by Tonya Younger
Very nice
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September 2022 by Velociraptor Triceratops
Was goin to get car but getting a call back is like pulling teeth ?
