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February 2024 by dorothy Opher
I came to Enterprise with my sister to rent a car.The customer service rep was very friendly and professional about giving information details about price protection on a rental.
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February 2024 by Lee Richardson
My insurance company reserved me a vehicle due to my vehicle getting hit. When picking up the vehicle I was unaware of my personal insurance covering the rental. Nancy Zhang suggested I get the insurance through Enterprise, which I did because I assumed she asked because she seen I wasn’t covered. The next day I talked to my insurance adjuster and she stated I was fully covered by my personal insurance. I called Enterprise to talk to Nancy but she was on break. I then talked to a customer service agent named Amber and explained the situation to her. Amber stated that once the vehicle is returned and is in good standing she will be able to cancel the contract and the money would be refunded. The vehicle was returned February 15, 2024 and when I asked the gentlemen about the refund he stated they can’t do it and basically said I lost out on $389.00. I specifically asked him “Are you guys able to see that I am covered with my insurance?” He lied straight to my face and said no. I spoke with my adjuster February 16, 2024 and she stated Enterprise was aware that the rental was Covered with my personal insurance and was put in the notes. The Team at the New Castle Enterprise facility has no Dignity! They lied to me and was aware that I was Covered with my personal insurance but still decided to charge me for the extra insurance anyway when it was not needed! I am Highly dissatisfied with the customer service there!FYI- DO NOT BUY THEIR COLLISION DAMAGE COVERAGE
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February 2024 by Colleen Debow
Staff v ery professional, and helpful. Cost was affordable. The car wasn't great however, it's supposed to be a rental. It's not a car I would purchase but it was a car that got me from point A to point B safely. And that was the goal.
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February 2024 by MARK P
Once again- my local Enterprise location in New Castle, DE took wonderful care of me. They will see me again very soon !!
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February 2024 by Anita Thomas
From setting up my rental in my app to actually picking up my rental was very smooth and quick. Everyone was nice and very helpful. I definitely recommend
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February 2024 by Michelle Radcliff
Very helpful
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February 2024 by Nicole Butler
Great experience, the entire team is so friendly & helpful, especially Amber! Would Definitely recommend!
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February 2024 by Christian Bentley
The staff were extremely nice, helpful, and attentive to detail. The lady who helped me initially at pickup did a thorough check on the vehicle and pointed out defects so I wouldn't be accused of causing damage. That said, the lack of a true 5 star review came from the condition of the car. While it was cleaned to the best of their ability, it was pretty banged up in spots, had cigarette burns in the seats, and the mileage was pretty high for a rental (48k). Not enterprises fault necessarily as I understand you can't control the people who rent the cars before and after yourself, but it was disappointing. I also forgot my EZPass in the car after the rental and they made sure to get it for me until I could return, no hassle. Would definitely recommend Enterprise New Castle as this is my 3rd rental through them in some capacity and I've yet to have a deal-breaker of an issue yet.
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February 2024 by Sandeep Kapoor
Pathetic service, the manager is rude, they will trick u in taking the insurance even when you don't need it
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February 2024 by Cheryl Bernard
I happen to have a bad experience at Hertz car rental in NewcastleDe and I left there. I needed a car immediately to take a trip to North Carolina so I called Enterprise which I usually use and I should’ve went there in the first place and the customer service guy there, young guy very nice I can’t even remember his name had me in and out of there in like four minutes, I had a wonderful weekend and returned the car and it was. It was just awesome and it was right on time. Thank you guys so much really appreciate you.
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February 2024 by Amina Saccoh
Everyone was very pleasant.
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February 2024 by Marlon Campbell
Great place to rent a car, they try to accommodate you to the vehicle you need
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February 2024 by CJ Soto
Great experience and always great customer service. I interacted with Elijah this visit, but all the staff is friendly and helpful! -Reaves
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January 2024 by Aleyah A.
i rent out cars often and this location always gives me an excellent customer service experience -and thank you so much eli for your help!!!!! t. aziz
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January 2024 by MN
I am very happy with the service that I was provided by this particular Enterprise office in New Castle, Delaware. Nancy and Eli were very nice and attentive. They made sure that I got the service I deserve as a customer, I really recommend this Enterprise location. Thanks Nancy and Eli!
