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May 2023 by Maryse C.
As far as service goes, do NOT go here!!! I had the misfortune of having my dealership refer me to this place of get overs. After looking at my bill, BOTH my dealership AND my warranty company informed me that these scammers grossly OVERCHARGED ME for the work that was done! And as if that weren't enough, they also charged me for services that weren't rendered! When I confronted them and spoke to a manager, he falsely claimed that ALL Delaware repair shops impose this arbitrary fee!Yet when I called around I found that NO OTHER REPAIR SHOP did this! Shame on Carman overcharging and scamming their customers! My dealership now says they will completely STOP sending ANY of their clients to these scammers! Avoid at all costs unless you enjoy wasting your money on fabricated and overpriced services!
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February 2023 by Robert V.
Steer loosing my truck from ford road side assist I go to pick up my truck and the recall service is not complete. I ask the girl at the desk where is my truck she says I have no idea it's in the lot. Get in my truck there is trash on the seat and ashes on my dash, I don't smoke. Overall a terrible experience.
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February 2023 by Vin D.
Upon hearing a noise while braking after the brakes were fixed, they expedited for me an earlier appointment and diagnosed my car without charge. That perhaps just might be what they're supposed to do, but I felt that they were thorough and showed genuine care and concern.Another key reason for my rating is due to our shuttle driver, Russ. He is not only a pleasant and engaging person but he seems very socially keen as he was able to interact with several different people just like he had things in common with all of them. Haha I wonder if I want my car to have an issue just so I can drop it off and shoot the breeze with Russ as he takes me to and from work.In all seriousness aside from perhaps high prices, which at least to me didn't seem out of the ordinary for a dealership, I feel their service and professionalism has been very good. I know others based on the reviews have not had that experience and certainly not undermining them. I'm just happy that at least for me my experience with this dealership has been a pleasant one.
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January 2023 by Stephen Henderson
Buy a $30000 van and can you get a key cut. Without lame excuses.
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January 2023 by TZ Trix
need a part for my 04 ranger part ordered and came in as described. parts person was knowledgeable and I did not have any issues at all. back on the road....
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December 2022 by Jim C.
Customer Care person Joey (Joe), is very good. He works with the customer, while keeping in his job parameters. Others are business, & lost customer relations. Con: 169.00 per hour laborFolks, Go else where for $138 or under labor charge per hr.
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November 2022 by Sean M.
Go somewhere else.Incredibly unprofessional service department. Berated another customer for asking why his car wasn't ready after a week. Continued to loudly and proudly heckle him in front of those of us in the waiting area and long after he stormed out. You are immature children and should be fired. The service guy actually said "hey man we got cars that been here since June". HOLY COW.They claimed to be overwhelmed but they all seemed to be busy with jokes, gossip and BS and making fun of customers. Foul language abounds here.My own service - they missed my appointment by 40 minutes. SLOW and Their attitude SUCKS.
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September 2022 by Brina G.
Truly the best place to go for all your car needs. Friendly staff make this place enjoyable to come to.
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February 2022 by Scott K.
This is a review of their collision center:Back on November 17, 2021 I was in my 2021 Jeep Grand Cherokee when I was rear ended up in New Jersey while visiting family and was not drivable. My insurance (Geico) allowed to to have my car towed to Delaware, recommending Carman Collision because they were a Geico Auto-Express shop. Nothing was done with my car until December 10 with an expected completion date of December 31st.On December 28th my completion date was updated via text message to January 18th without explanation. Basically, when I was called I was told that it was a combination of supply chain issues and their shop being backed up. I got it, and was relatively understanding. Its just the sign of the times. They covered two weeks of my rental because of the delays they were causing me.I called the morning of January 18th to see if my car was done and was told that they'd have to call me back. When I hadn't heard from them by about 4pm I called again and was told that "we found additional damage to your car. We've had a lot of turnover here in the last month or so, and nobody ordered the parts for it or notified your insurance company." At that point I started dealing with my Geico agent. He fought for them to put me in a rental which lasted about a week.They called me to come in and get a loaner so they didnt have to pay for a rental and that they had a Ford Explorer for me. When I arrived the actually had a Lincoln MKC. I signed all of the paperwork for it, and saw a big note that said "NO SMOKING OR PETS PERMITTED IN THE VEHICLE." When I got in the car it was filthy and reeked of cigarette smoke. I went back in and told them I needed them to look at the car because I wasnt getting gigged for it.I got the run around asking me if they could put it through detail etc. and I just didnt have time. I drove the car for the weekend, dealt with it, and they put me back into a rental the following Monday.Fast forward to the middle of February. They had ordered the wrong wheel for the car to replace the damaged back right wheel and said that they were going to do the alignment with the spare, which was not a big deal and would be fine. They claimed the car was done. Geico, dissatisfied with how Carman had been handling everything, went out to inspect the car and found paint defects that sent it back into the shop.They asked me to come in and test drive it to make sure everything was good so about ten days ago I went out and did just that. The car had a hard pull to the left with the wheel centered. I took the manager for a ride (who had claimed to test driven the car) and she noticed it too. So back into the shop it went. They finally called me today to tell me that it was done, and told me that I owed a $1,000, which had been waived and acknowledged by Carman that it was taken care of over two months ago. Geico got that sorted out.I picked the car up, told them they'd never see me again, and scheduled my car for a 23 point inspection etc. at the local Jeep dealership. The car's alignment still isn't right, and Geico has told me that I can get it fixed wherever I like and either they will pay for it or Carman will.I swear, these people could not get anything right. They were completely clueless.
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August 2021 by Steve P.
3 hours for a simple oil change when we were the 1st one scheduled for the day. Dealership was a pleasure when we bought our car. The salesman was outstanding. Service center just moves at a snails pace.
