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October 2023 by L Ferguson
Be careful to read the fine print. They make it difficult to have the money reimbursed when the vehicle is returned a day prior. As for the vehicle it did ride well for the entire trip with no problems.
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September 2023 by Craig Matthews
Terrible customer service. If you prepaid your car and reservation. And then are denied a car because you don't use credit cards. You need to find a better way. I Will be going across the street from now on. Bye bye budget.
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September 2023 by Ateia Nesmith
The fun started when I rented the car online. I forgot to add Saturday as the rental place is closed on Sunday. I called Budget to add another day and you think they would accomodate me. Nope...got told it would be $1500 for Saturday, yes, $1500 because markets flucuate. Its been 10 mins since my initial reservation. Then I was told it would be $50 to cancel my reservation. I cancelled and booked on line for $285 for 5 days. Then the rep didnt cancel the initial reservation and I was billed twice. The rep refused to return my inital reservation so I had to start a claim with the credit card company. Oh...I requested a mid size car for my trip and was given a GMC Terrain!!! Never will I suggest or use Budget again. Who has a cancellation fee a week before the start date? And why is my money still not refunded by Budget? I will stick with Enterprise!!!
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September 2023 by Breann Shearer
No problems. Fast & easy! Inside the airport, quick walk to car. Customer service representatives were friendly! No problems receiving my car after normal hours because they have someone working during certain hours after close for Avelo flights. Drop off was a little further away. Need to follow signs for drop off can be confusing. 7 passenger SUV did not have much trunk space.
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September 2023 by Vicki Nolan
The best car rental ever!! I have rented from the New Castle DE Budget several times and have not been disappointed. The staff is friendly, knowledgeable, and extremely helpful. The cars are great and it’s overall a great experience!
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August 2023 by Al P
I got a good rate through AARP and figured I would give them them a try again. Seriously, they need to inspect these cars and do regular maintenance. Our rental had a lot of superficial damage to the exterior. I didn't care about that, but someone should be documenting that, so when I return the car, it's not blamed on me. I took pictures. The biggest issue was the windshield wipers. The rubber was separating from the wiper. I found this when we got on the highway and were about an hour from the rental location. I had to pull over as quickly as possible. Now my choices were spending 4 hours at the car place to get this corrected or stop at advanced auto and stay on vacation. I chose the advanced auto route. This was dangerous but still better than my last time renting from them.
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August 2023 by Ashley Bowles
Reserved a rental and when we arrived we were told they do not accept debit cards. The only credit card I had with me has a $300 limit. It got declined, then I found out it was because it was being charged for over $300…$200 deposit plus 1 day rental. Tried to ask if I could go online to pay with my debit card or if there was any way around it by splitting payment. I was told no, online payments won’t work because it has to be a credit card, they don’t accept debit cards at any time. So we ended up not getting a rental and our plans to go out of town quickly changed. THEN I read online that specific location does accept debit cards, and you can prepay. Will NEVER rent from here again.
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June 2023 by Andrew Bowman
They were simple to check in and out with, affordable, and a nice, comfortable clean car. A wonderful experience! Budget is my new go-to!
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May 2023 by Matthew Platt
The lady at the desk was great but the no credit card thing only works if you are flying. Should have booked a cheap flight to get that no credit card deal.
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March 2023 by Jevon Hicks Sr
Excellent service!!! The rental(s) went smoothly! I rented two vehicles within one week. The first vehicle was truly a smooth ride and experience. After retuning the first. My personal vehicle broke down at the airport. I needed a car last minute and Avis/Budget was able to provide me with a quality vehicle for a great price! I was very impressed by staff on duty. She was amazing and very helpful with a great attitude. I felt that I was being taken care of with love. Thank you so much! She was courteous, professional, and extremely helpful. She was fast, efficient, and helped me find the car that suited me for the week even though it was a last-minute decision. My experience with this particular location has always been good for me. I will continue to use Budget for any car rental needs I may have in the future! Thank you again!
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March 2023 by DJ Bryant
All I can say is GREAT! (in my Tony the Tiger voice!) Casey Jones took excellent care of me when I arrived and thought I had the wrong vehicle. I showed her my reservation and she pointed out that I was showing her my res for next month! Ooooppppss! In any event, she offered me an upgrade to a larger vehicle without hesitation, thus allowing me to complete my trip in comfort. A phenomenal customer experience! I highly recommend the New Castle De Airport location and their staff!
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January 2023 by Darlene Mele
Excellent service, car could have been cleaner. I know it was cleaner when I returned it. Than it was when I picked it up. Other than that. The rental went smoothly!
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December 2022 by Arneatha Powell
The customer service given by “Ginger” was above and beyond exceptional!!!! Her customer service was very refreshing to see.
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October 2022 by William Salvador (Assassins2510)
I was really skeptical because the reviews i read were really bad and because i though it was gonna be a hassle since it's in the airport but trust me the location and employees are really nice, i didn't have issues at all, the car was clean, employees made the process really smooth, i definitely recommend this location.
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September 2022 by Mohsin Ali
We rented the 12 passenger Van at the Newcastle Airport location in DE. Kacey was exceptional. She not even met our needs but exceeded them, as we had originally booked 2 vehicles due to not able to find large Van online. Upon mentioning the van while checking in, Kacey was able to change our reservation for 2 vehicles to the large Van, as it was available at the location. Kacey was very helpful and nice about changing the reservation, even though we were half way thru the process. Kacey made the renting process very easy and pleasant. Thank you