BJ's Wholesale Club is a popular retail warehouse club that offers a wide range of products and services to its members. The store provides designated shopping hours for specific groups, such as seniors aged 60 and above, who can shop from 8 AM to 9 AM on weekdays, and first responders, who have a dedicated hour on Sundays from 8 AM to 9 AM. The online ordering and pickup service at BJ's is praised for its convenience and efficiency. Customers can order items online and pick them up a few hours later, with the store texting them when their order is ready and delivering it right to their car when they check in. One standout employee at the New Castle, Delaware store is Hank, who works in the meat department. Customers have praised Hank for his exceptional customer service, going above and beyond to ensure they are buying the correct cuts and quantities of meat to fit their budget for upcoming events. Customers have also noted the difference in the meat department when Hank is not working, highlighting his importance to the store. Another employee, Sam, from the cheese and meat department, was also praised for her exceptional customer service. A customer in a rush for a ribbon-cutting ceremony was impressed by Sam's willingness to stop what she was doing to assist them, providing top-notch service. Overall, BJ's Wholesale Club is known for its convenient services, designated shopping hours, and exceptional employees who go the extra mile to ensure customer satisfaction.
My husband and I likes food shopping here. Great prices.
June 2025
Love BJ's. The employees are very respectful and very willing to help you with what you need.
May 2025
Ordered online, picked up a couple hours later. They texted when it was ready, told me my pick up window, and delivered right toy car when I checked in!
