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“I just want to give a huge shoutout to both Jill and Empress. Had a complicated issue where I needed a statement for my mortgage. They both went above and beyond to help and it was much appreciated.”
“I never had any problems at this branch they are very helpful and when I got hack they were right on the problem and put a hold in n my account and made sure that I got mine money back with in two days”
“I Cannot say enough good things about this branch and Erin H. She was extremely helpful and went above and beyond just helping with an auto loan. She is what every professional should be. She helped me in more ways than one and explained everything perfectly and I truly felt she had my best interest in hand and I’ve never felt so comfortable with getting a loan and dealing with my credit before in my life. After leaving the office I couldn’t stop smiling and had to post my experience. Thank you so much Erin you’re the best!”
11AM - 2PM
82 Christiana Rd, New Castle
Banks
“On 8/22 I deposited $190 using the ATM and the machine went down before completing my deposit. I freaked and went inside right away cause I need my money. The person who helped me that day was very bland and unempathetic with my situation. She “opened a case” for me and said it would be 2-3 business days before I got my money back. I wasn’t happy but I could deal with that. On 8/24 my debit card kept coming up declined everywhere I tried to use it. I went back to this branch on 8/25 and had a completely different experience. Turns out the First Lady didn’t do the case correct and posted that my account had fraud so they shut down my card. I had to get a new card and a new case. I was beside myself cause I can’t wait another week since 8/25 was a Friday. Dawn Mitchell helped me get another card and called about the status of my case. She then opened a new case and because it was “cash” she said it should be 24 -48 hours. A big difference from the 2-3 business days. Thank you Dawn Mitchell for understanding that some people live paycheck to paycheck and for helping me to get this resolved.”
“Del-One Federal Credit Union is completely inept and void of customer service. Their online banking system is poor and is inferior to other major financial institutions. Their IT systems create errors that Del-One refuses to accept responsibility for. Stay Away!!!”
“I have had citizen bank for several years & this branch is the absolute best & has never let me down & always goes above and beyond for the customers!”
“I walked in and casually asked for a signature loan. Theresa said I'll check. A week later she said sign in this little magic box and I walked out with a cashier check. WOW.?”
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“I love this place. I've been banking there for years. They know you by name and spend a lot of time with you reviewing options when it comes to taking out a loan. The credit card rate can't be beat. They've even called me when a payment was late to see if I want to pay it over the phone. You get to speak with real people, not just recordings. We've had several car loans and an equity loan through them. Their rates are very competitive.”