“Shopping for a mattress is about a notch below shopping for a used car. I've gone to many huckster big box mattress stores in the 45 years I've shopped for mattresses. And I've never met a mattress salesman I've ever liked, that is, before I went to Mattress by Appointment.I called and spoke to Matt and he was very accommodating to meeting me when I wished. The place is a hole in the wall but don't let that fool you. No big flashy sales room and no pushy sales people trying to sell you that $2500 mattress when you told them what your budget was.Matt and I had a lengthy conversation about what mattresses I've had, my sleep patterns and what I was looking for in a mattress.I felt a little like Goldilocks as I went from one bed to another. Matt, this one is way too soft, and this one is much to firm, this one is ok. Then Matt said try this one, I think you'll really like this one. As I settled into the mattress, I knew that it was THE one.I told Matt that is the one for me and I told him my van was broke down at the moment and I was waiting on parts, without another word, Matt said that's no problem, I'll deliver it in about an hour.Well, I couldn't be happier with my purchase. Great knowledge, great customer service and great prompt delivery. Can't beat Mattress by Appointment.”
“Travis was exceptional, he welcomed us and did not stand over our shoulders.He is friendly, courteous and knowledgeable. We had been to several other furniture stores and they followed us around which we can't stand they were pressure salespeople. We are so happy we went with a family owned business for our purchase. We will definitely be back.”
“Went in later in the evening to look for a new mattress, Dorothy greated us at the door an was so kind an helped us out so much finding a bed to suit both me an my husband needs didn't even know that they have a new technology out called bed match to help find the perfect mattress depending on your bodies actual needs!! Most times I have dreaded mattress shopping but the experience here was wonderful both Dorothy an Sam were great at providing excellent customer service thank you lady's both for all your assistance!”
“I had a great experience when looking for a mattress! As soon as I walked into the store a lady greeted me she was kind and just straight to the point to help me find my needs for my back. We went mattress to mattress and she explained the quality and comfort to the key I was really surprised the knowledge she had on every mattress! I was a bit concerned though a women came in had a bit of an attitude when the lady I believe her name was oceanna greeted her at the door, I walked around looking at mattresses while oceanna helped the women find her match and I was frightened by the tone she had in her voice telling oceanna she was a bad employee and then started accusing her of smelling like alcohol and smoke. I was very close to oceanna as she walked me around the store and there was no way she smelled like either of those things before I could step in the women left and you could
Tell oceanna was stressed! I’m truly sorry to oceanna! I would highly recommend getting cameras so If situation like this happen again she wouldn’t have to fear her safety because ik I did when that women was there !If she see my review thank you so much for help your a great employee and a person keep up the great work”
“Another excellent experience with this great local businessman and business. Chris was helpful every step of the way--from selecting the best mattress, at a great price, to arranging delivery and set-up at a time that was convenient for us. The men who set up the new bed and mattress, and took away the old ones, were courteous and efficient.”
“We moved to Lewes from Alaska. We had no coastal decor, nor any coastal design knowledge. I feared I would select too matchy matchy or colors that weren’t complementary or too “random”. The day we closed on our home we stopped in looking for Robin Wall, per our builder rep. Robin was extremely pleasant, understanding of our goals, respected our challenges of 4 dogs and offered to put some packages together for us. Within a week she called to show us a kitchen set, living room and bar stools for our open floor plan. The fabrics, styles and colors needed to complement each other and she nailed it!! Robin selected a very mature coastal look that reflected a classy, relaxing style. During the lengthy process of waiting for custom orders she was patient with us, answered all of our questions, and assured us she was pulling it all together! Sure enough! While there are furniture stores with easy quick and maybe even more affordable access and delivery this was worth the wait!! Nothing beats the quality of these pieces that will last a lifetime! And Robin is the one to make your coastal dream house a reality!! The delivery team puts the final touches on your experience with amazing service! 5 star review from the time you walk in the door to the time you’re entertaining and sipping cocktails in your lovely home - a great experience!”
“Awesome experience working with Matt and Sheila. I’ve purchased two mattresses from them and they make it so easy and simple to find what you need. Great customer service and great product!”