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April 2024 by Martin Gordy
Friendly staff. The 9 month old vehicle had been keyed on the passenger side. The body shop technician(s) did a great job. Can not tell where the large scratch was.
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March 2024 by Melanie Flores
Our trailer broke down at the entrance of this business. Rick came out in the middle of his lunch to lift and rebolt our trailer, he wouldn't accept payment, tip or lunch.
He ensured our safe passage and only took our verbal thanks. We are so thankful for Rick and the wonderful people at Hertrich's for seeing to our need; if ever anyone we know is in need of repair, this is the place we'll send them to.
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December 2023 by Pete
Pathetic customer service, had my car for two weeks for what most say was minor repairs & damage but after two weeks they said they had to take the fender apart before they could order parts and repair, I disabled and can no longer work and we needed a rental car to get us by this afternoon they called to tell me it would be another week before it would be ready provided they get the parts. Apparently the technician who was assigned to work on my care was out sick which caused the delay. Sorry he was sick but why was it okay to not give the job to another technician and make us pay for an a additional week of rental. My question is who if anyone is watching the employees and work schedule on their customers cars. WOW our country is going to the dogs far too much incompetence in many businesses now you nolonger can count on anyone to do the job honestly . Could be in partnership with the car rental company. Just saying!made a big mistake and I was warned. A friend said if they tell you 3 days you should expect 3 weeks well they wear correct. Sad but true never again. 1 star is a gift
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November 2023 by Craig Ciurca
Great work, clean reception, under estimate, friendly staff.
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October 2023 by David Halliday
Great work, but the lady on the phone was very rude to my wife.
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September 2023 by Eddie S
Honest and that says alot. Took care of everything in a timely manner.
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September 2023 by Gwendolyn J Williams
A great location near our home, however, lack of professionalism and customer service created this low review. Initially, we were given a possible two week time frame for repair, however, it took over 30 days for completion! It was the threat of contacting Corporate before we got answers and a completed job! But why? Perhaps the techs were not familiar with servicing our vehicle and if so, we should have been told, as opposed to given the run around. Never again, we will go to the dealer for repairs. It was an absolute nightmare!
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September 2023 by Grizzly Thumper
Always great service
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September 2023 by Karen Mansley
Great customer service
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September 2023 by Mary Lynch
Very helpful. Professional
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May 2023 by Patti Graninger
Great people! Cindy was extremely helpful and very polite! She worked with me and my schedule.Peppermint Patti
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May 2023 by les bivens
Hertrich Collision Center of Millsboro had my car after hitting a deer and did great work with all the information I needed
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April 2023 by Debra Erney
Truck was hit from behind. Collision service and techs were very good
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November 2022 by Gwen Ballen
Hertrich, Excellent customer care they Don't Disappoint I will definitely recommend to others
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September 2022 by Kenneth Williams
Said 4 days to complete, now over two weeks and just told another 2 weeks. Also $3500 more than original estimate. A 5mph collision with 0 damage to the other car rear end. Consumer beware.Service: Body & Trim
