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July 2024 by BarbaraLynn Foraker Brady
love this place
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June 2024 by Scott Schulze
The female pharmacist was extremely rude to me, let me elaborate briefly. Rx called in at 1230. Asked how long and was told an hour. Arrived at 150 after calling my parents for a ride. Rod in leg no driving for weeks. No rx ready. Asked nicely when. Told a very long time. Told ride situation (they're mid 70's). Was told wait a very long time until after 5. No expediting the 14 pill rx. Said thank you and I'll change pharmacy after this rx. Was told "I don't care". Said a prayer for her on way out. Picked up rx at 6. Told her thanks and got a glare. Sent message for store manager. My daughter worked there while in high school and college. Very sad.
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May 2024 by Brittany Rouse
Completely rude and IGNORANT service I was just provided over the phone with the pharmacy department. Not the same voice I spoke with yesterday regarding this same prescription . Never had a bad experience until now.
Second one star for the unnecessary and very unprofessional comments when my prescription was picked up. Really hate to switch pharmacies but I would prefer to not risk having contact with the same techinician.
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April 2024 by Ashley Funches
I wouldn’t even give a one star to be completely blunt. Have used Rite Aid for years, and ever since we moved and started using this particular location, all I get is attitudes everytime I call to get assistance with my medication. It comes across very standoffish & like they just don’t want to deal with you.
A week ago my monthly prescription was sent over, I have still yet to get an answer from them as to when my medication will be in stock. They could at very least tell me if another location has it, yet all I get is ‘we don’t know’. Super frustrating that I have to do all the run around & calling just to get my prescription. The staff really need to be taught customer service skills because there is no need to be rude and belittling customers the way they do. I will be using another pharmacy moving forward. Rite Aid has known about the complaints from this location, nothing has changed. They really don’t care.
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February 2024 by Butch Carlisle
Pharmacy in Milford DE. is so frustrating to deal with. There is usually always a problem when picking up a RX. Have had to change 5 of us to a very Competent Pharmacy in the area--IVIRA. Have not had one problem getting everyone's Rxs since we switched over. Would not recommend Rite Aid to anyone.
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November 2023 by V S
Do not use their pharmacy!!! They messed up my infants dosage and something so careless can lead to larger issues.
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September 2023 by Kalebs-_-wak
The Pharmacist Marian doesn’t know what she’s doing, I was talking with her and she seems uninvolved and then told one of the other employees to “tend to me”. It’s obvious that the staff is being given a large workload that anyone wouldn’t be able to handle. The person who helped me inside was also told to leave me to go to the drive through.
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July 2023 by marie white
Rite Aid is a super pharmacy
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July 2023 by M M Phoenix
Store is clean but pharmacy is under staffed and over stressed.
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July 2023 by Barbara Foraker Brady (BarbaraLynn)
My self I have had many and experiences, when you call you wait forever, then they answer to put you on hold again for another 20-30 more minutes.
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May 2023 by Mary Ellen Lowman
I HAVE NO OTHER THINGS TO SAY ABOUT THE STORE OTHER THAN WHAT I ALREADY ANSWERED. THIS SURVEY IS SO RIDICULOUSLY LONG, I QUIT ANSWERING THE LAST SET OF QUESTIONS. SO THE STORE IS A 4.5 BUT THIS SURVEY IS A 1.
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April 2023 by D. McAfee
Transphobic staff withhold medication for no good reason. Rite Aid pharmacist on the phone told me that my hormones (which I have already been on for 3 months) would be ready for me the next day. Upon arriving the next day, another employee saw that I was trying to refill my Testosterone and LIED to my face, telling me that my doctor never sent the prescription. My doctor told me that she had indeed received confirmation that the prescription was received and was to be filled. Not the first time I’ve been told there were issues, but the first time I’ve had to dangerously skip dosages of my hormone medication because of ignorance and unwillingness to fulfill prescriptions. I am LIVID. Having to pay triple at Walgreens just to get my meds on time. Would give 0 stars if possible and I want this resolved.
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March 2023 by Barbara Foraker
My self I have had many and experiences, when you call you wait forever, then they answer to put you on hold again for another 20-30 more minutes.
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February 2023 by Heather Schaeffer
I would give the pharmacy a 0 if i could. I understand times are tough right now for some companies BUT the employees in this pharmacy are rude! This is the 3rd time ive spoken to a women in the pharmacy who has given me attitude & spoke down on me. All because another employee told me that my scripts would be done in 30 min. I gave them over an hour & called to get a price before pickup. Thats when i got the attitude from this lady. Its happened on multiple occasions with attitude & i will be transferring pharmacys. I worked for rite aid years ago in PA & know how frustrating it can be sometimes with customers but if you dont have good customer service than you shouldnt be working in a job like this.
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February 2023 by Beth Murrow
The front end store associate is the best at the Milford store. Always welcoming and knowledgeable about the products. You can tell she takes pride in her job.
