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December 2023 by Heston Sandler
I had a great experience with Hertrich Ford of Milford yesterday i was able to get the car i wanted and at a great deal. Salesman everyone needs to go see is Sean. He did an outstanding job. Thank you Sean and Hertrich Ford of Milford.
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November 2023 by Al Cicere
One of the most unnerving things for me is buying a vehicle. I dislike the "dance" between the salesperson and the finance manager, up until the time of purchase. I filled out the obligatory online applications and was surprised that a salesperson called me and told me that he was very interested in my vehicle. I made an appointment to come to the dealership, and I met him in person at the appointed time.I must say that this was the best car buying experience that I ever had. Shawn Davis was very calm, and I never felt pressured or pushed into anything. The vehicle that we wanted was ready for a test drive, and my wife and I enjoyed a leisurely test drive with Shawn aboard. He assured us that this was all about us and that it had that feel the entire time. We got a good price for our trade-in, and the vehicle we chose came in at a price that we were comfortable with.I would highly recommend Hertrich Ford of Milford, and if you want to have a positive car buying experience, ask for Shawn Davis. You will not be disappointed.
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October 2023 by Jay Wheeler
This was my best car buying experience ever. My salesperson Christian Nielsen was excellent. He was friendly and thorough, and his follow-up was outstanding. Christian and Hertrich Ford charged me MSRP for my Ford Bronco when other dealerships either couldn’t take my order or wanted $5000 over MSRP. Christian stayed in close contact, updating me on the various steps of manufacturing and delivery. After the sale, he went above – and – beyond by delivering accessories to my home that arrived after the sale.
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October 2023 by Robert Karafin
Called service and was put through to a service writer. Got his voicemail and left a message. I have a 2021 F150 that my selling dealer has diagnosed as needing a repair that they do not have the specialist to do. I explained this in my message, asked if they had a technician that could perform the repair and if they would be willing to do this warranty work on a vehicle not purchased there. The service writer didn't bother to return my call. I would have appreciated a call if they were not interested in doing the work instead of being ignored. This doesn't speak well for the service writer or the business.
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September 2023 by Matt T.
Nice people but any work you want done on your vehicle or collision repair will take much longer than necessary. I was told multiple times that they would let me know when my vehicle would be finished. Not once did they call and had to call multiple times to get any update. It also two three days to complete a job that takes less than hour to complete.
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August 2023 by Erik Swensen
Hertrich Ford is by far a great dealership to do business with. I just recently purchased a '14 F150 from them. My salesman, Sheldon Scott, worked professionally, politely, with none of the sales gimmicks or sale pressure one might experience from a dealership. By far a great salesman I would recommend to anyone. The other salesmen are good as well. Mike in finance worked hard and diligently to not only get me approved, but to get me the best rate, term, and payment I was looking for. He got my interest rate cut in half while getting me the longer term, and the payment I want. My truck was going to need a radio which they already agreed to take care of and the service team worked with me to get that all taken of. By far the best dealership experience I've encountered ever. They treat you with respect and not like a sales number on a chart. Come check out Hertrich Ford, you won't be disappointed
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August 2023 by Beau Scott
Just purchased a 2022 Ford F-150. The team at Hertrich in Milford is top notch. Special thanks to our salesperson Christian!! Outstanding job from start to finish. Guided us through the process and provided us with the right information to make an informed decision for what we needed. Thank you!
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August 2023 by Nora Carle
Very clean and professional. When you’re going in for service you’re also given the option to make multiple payments instead of one big one at once, which has been super helpful for people like me. Everyone is always very kind there. It’s pricier than other places, but it’s the only place I’ll take my Ford Fusion.
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August 2023 by She Speaks
Christian Nielsen literally worked our deal on his day off! He was very attentive minus all the pushy sales tactic! He actually listened to our needs and made the process so smooth! 10/10 experience!!
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July 2023 by Nora McCartan
Very clean and professional. When you’re going in for service you’re also given the option to make multiple payments instead of one big one at once, which has been super helpful for people like me. Everyone is always very kind there. It’s pricier than other places, but it’s the only place I’ll take my Ford Fusion.
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July 2023 by Jason W.
I have nothing but good things to say about my experience with this dealership. I recently purchased a used truck here and they went above and beyond my expectations. My salesman was Brian K. and he made the buying process seamless and about as quick as you're gonna get. They had to keep the truck for a few days to do some repairs, which I was aware of. I found the truck online and purchased it right away. Upon picking it up Brian informed me that it had a small chip in the windshield. He knew that I wanted to take the truck home and he told me to have the windshield replaced and send the dealership the bill. Exactly 1 week after having the windshield replaced a check showed up, as promised. During this time an oil dipstick tube also came UPS. I was unaware that they were even sending this. The finger loop on the original was broken but it did not effect the seal or the oil level. Finally, when my tags and registration showed up at the dealership they sent them 2 day UPS to me, as I live in Maryland. From finding the vehicle on line to buying it to having it tagged and registered in my driveway, the entire process was a pleasure. I would recommend this dealership to anyone.
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June 2023 by Teri McIntire
This is our 1st FORD and we had a terrific experience working with Christian on securing our Bronco Sport. He was very knowledgeable and engaging. When we got our plates, we stopped into the dealership and Cameron was very gracious to help us by drilling the front panel for the NJ license plate. Terrific dealership all around!
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April 2023 by Michael Petit de Mange
Great buying experience! Thank you Christian, Neal, Joe and everyone at Hertrich Ford in Milford - appreciate all your help.
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April 2023 by Richard Bolstad
I recently purchased a new 2022 F-250 from Hertrich Ford in Milford and the shopping and actual buying experience were both very good. Our salesperson was Christian, and he was very helpful throughout the entire process. I appreciate the way he answered all our questions and did not try to rush us or pressure us during the period of time we were shopping for 250/2500 class trucks in the area and on-line and were trying to make a purchase decision.Once we decided to buy the F-250 at Hertrich Ford he made the process smooth and easy. He also spent quite a bit of time with me and my wife when we took delivery of the truck, helping us get our phones set up and working with the truck and the FORDPASS App, and making sure we were familiar with the features of the truck.
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April 2023 by Bria Champ
I bought a car from here December 21, 2022… I was told that the car was in near perfect condition. It only had one owner, and that everything maintenance wise was supposedly up to date… by December 24th, 2022 I was going to work and the car completely shut off on me and had me stranded at a light.Brought it to them, but the head mechanic at the time told me that because there was no check engine light that they couldn’t look around and do anything about it.By February 9, 2023 both of the timing solenoids went out and had to be replaced, needed an oil change already, and had a faulty gasket (which needed to be maintained on…today is March 24, 2023. And my whole motor is demolished, the timing chain popped, oil and coolant was all in the engine mixed up. And the car completely shut down on me, after putting in park. It won’t even start, it’s not drivable. I don’t personall don’t recommend to buy a car from here.
