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May 2023 by Roy J.
It took me 4 days, which included 6 visits to the Boost Mobile store and numerous phone callls to support services to add an additional line to my family line. I wanted to port in a number from another carrier. During my visits to the store, they weren't able to assist for reasons too many to mention. They referred me to customer service, who notified me that they weren't equipped to do it. They referred me back to the store. On my return to the store, I thought I had finally gotten an employee who could help me. Unfortunately, I got an email later that night from the port division informing me that they were having difficulty porting my number, and gave me a number to call. I called the number and explained that based on their email, they were attempting to port the incorrect number. They thanked me for notifying them, but there was nothing that they could do. They could only terminate the port request. They sent me back to the store!!!! Online activation was supposed to be free, after I purchased a Boost mobile phone online. However, when I tried to activate it through online support, they sent me back to the store, where I had to pay $85. was told that I couldn't add the new line to the family plan. I had to create a new account at $50 per month. The monthly cost would be $30 for the same amount of service on my family plan. However, I'm forced to pay $50, because the store and support service say their systems don't allow them to add the line to my family plan. They had plenty of excuses as to why they couldn't add the new line to my family plan, but none made any sense to me.This has been a horrible experience. I will be contacting corporate very soon to complain. I will be requesting a refund of the $85, I paid in the store, and transferring the new line to my family plan.Hubert JonesThis all occurred in April of 2023.
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July 2021 by Coleman Clancy
And I think may be to much they new I had a problem with ny phone being hack I had company for14 years but yet still didn't help me and still allowed my phone to be hack from a family member trying take money from me I mean who does this its now I walk in my door and I loos all my services the ladies told me to go somewhere else's but I insisted horrible company kcl horrible
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January 2021 by Mitch Denham
Congrats on being the first place I add to my do not go list for 2021. The man behind the counter seemed to be bothered by doing his job. He did not honor the price on the card next to the phone. When I questioned him he stated get it online then. As a former sales manager I would fire him immediately. I went to tmobile across the street and I'll be switching tomorrow. He lost Boost a 6 year customer. Good job.
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February 2019 by Eric Adkins
I had switched from MetroPCS to Boost Mobile in Milford. I absolutely love them! it's a great store, very friendly && helpful staff, and the plan is amazing!! I live far from stores and I have full on 5 bars!!! I get service literally everywhere I go. I recommend them to everyone. Best phone store ever!!! 5 stars for me!!!
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January 2019 by Zo Fields
Sign said opened but the store wasn't opened yesterday at 12:30 are y'all going be open today????
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November 2018 by Maria Hernandez
Walked in looking for a phone i was switching from straight talk didn't know how to get my account information the young lady there got everything for me i came all the way from Dover went to the one in Dover the guy told me i needed my acct number and pin and if i didn't have it there was nothing he could do he didn't even try to help me never go to the one in Dover again i will be making the drive to Milford each time i need help also the store is very big very clean and the Spanish girl that is there is very nice and helpful.
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October 2018 by Jeffery Purnell
They'll pass. No high end phones in stock
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October 2018 by Maza Zamora
Come shop with us love to help my community out !!!!!!
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September 2018 by Nikki Turner
Switched my plan to 4 line plan they didnt have the phone we wanted said he can order it and have it in 2 days i was waiting on call and didnt receive one then on 3rd day i called them he said no dont have it yet said call when it comes in and still didnt get a call went up there and he said no i dont have one called his boss and he said i had one and sold it to someone else then said ill have one here at 6 tonight said ok we will be back and went back and they had doors lock and lights off but he was in there and didnt even open the door im done with this store here
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August 2018 by A m
Went around 10am, place wasn't even open and store hours were shown on the door and online that it should have been open...or well online it was posted as OPEN...got there and no one was in there. Asked the guy next door at GNC if he knew anything and he said they make their own hours.
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February 2018 by Katrina Flores
Really good people they really explained the phones to you and the service very cheap would recommend to anyone I got 4 likes for $100 unlimited everything including data I switched from metro pcs
