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October 2023 by Katie Tillman
BEWARE! My car broke down on the side of a highway in NC (didn't know they were in DE until I saw the charge on my card). I quickly googled looking for a AAA phone number (didn't have my card). I called them, made it very clear I was with AAA (platinum) and they informed me that they would require me to pay $500 prior to them sending a tow truck and would return it to me at a later date. I fought with the lady clearly stating that it was my understanding with AAA that I didn't pay anything for a tow, and she kept telling me this is how it works. I was on the side of the road and wanted to get off, so I said ok.When I got off I called another number, which actually ended up being AAA. No record of any call!!!I called this place back immediately and gave them a piece of my mind telling them to cancel the tow and reimburse me my money.I was hung up on twice! Finally they told me someone from their finance department would call me back in a few moments, nothing. I called again and they said someone would call me back in an hour, nothing.Next day I called, they told me that they were processing and that I would have my money returned in 2-3 business days and that there was no one in a finance dept that existed. Guess what, no money. Called again yesterday and was told that I was 100% getting my money back, that I would receive an email by this morning and I would get my money back in 7-10 business days. Guess what, no email!!!!You call and it sounds like they are answering the phone from someone's living room couch during a family dinner. I'm not sure what SCAM they are running but I have reported them to my credit card company and now will be reporting them to the BBB. STAY AWAY FROM THIS COMPANY!!!!!!
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March 2023 by Patrick Secrist
Should have heeded the reviews. Second warning sign was they wanted payment before showing up.Third, after waiting 2 hours, they said their truck had broken down.Fourth, for an additional 50 bucks they would subcontract another service. At this point we canceled. Still hoping the refund comes through.Service: Car towing
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March 2023 by mark crispo
They said 60-90 minutes called back after an hour and they said another 60-90 minutes…I wouldn’t recommend this service
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March 2023 by Dana Morales
Called at 7am for a tow. Paid $310 for the tow they said someone would be there 60 to 90 minutes. 5 hours later still no tow truck. Even after calling multiple times. Mind you this is my company vehicle and one of my employees is stuck on the highway in 90° heat for 5 hours. The 3rd party driver calls and says they canceled my tow. Then I had to pay another $300 for the tow. So Now I'm out the $310 for the tow. Don't use this company.Service: Car towing
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March 2022 by tracy fisher
They made sure that my daughter was in a safe location before they had hung up the phone... I really appreciate that as a mother. Thank you for your service
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March 2022 by Anjum Sheikh
I called for a tow yesterday morning- Tuesday, was advised tow driver would come by promptly to my home to pick up vehicle. 5pm rolls around and I get a call saying- stuck at accident scene, will come by after- didn’t hear a thing all night. Called the office the next morning, didn’t seem to care, advised driver would come between 9am-5pm. I’m posting this at 2pm Wednesday, the day after my 1st call for a tow. In actuality, called and had another tow company take the car to the shop. I’m just glad I wasn’t stranded on the roadside if this is the type of service experience. Anyway, just be careful whom you use, turns out I was quoted $145 for a 10 mile tow, the tow company that stepped in was $50 cheaper and towed the vehicle in 18 mins from initial call for service. A tad disappointed at the service with this tow company. If accident scenes make more money for the business, then do that, don’t make promises to customers that you don’t intend to keep especially if it’s their only vehicle and need it serviced at a shop ASAP.Service: Car towing
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March 2022 by Barry Ricketts
They were very busy that evening, so my wait time was a bit long, but the driver backed my poor old car right into my driveway and let it off right where i normal park it!!! Nice Job...
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March 2021 by Christopher Messner
After initially telling me 30 to 45 minute wait, they called me back and said it would be another 35 to 45 minutes more. Then never showed up after 3 hours. They couldn't find their own driver!
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March 2021 by Ashley Simpson
DON’T EVER CALL. This car was broken down at my job, so I called this company for them. Not only was the guy’s car broke down his phone was dead too. They were the only company open on a Sunday in the area. First they said it would be a 35-50 minute wait. Then I called back they said the guy was still working another tow. Than they said the guy got pulled over. They had this guy wait over 2 hours in the hot sun and never showed up. And they had processed his payment. The guy had to call another company.
