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June 2024 by Buco
If you ever want to be subjected to gross incompetence at multiple levels of management, just ask to speak with the Pharmacy Manager or the Store Manager.
According to them, a current unexpired military ID is not a valid form of ID when purchasing a behind-the-counter unscheduled controlled substance. Which is weird because neither 16 Del. C. § 47 nor Public Law 109–177 prohibits the use of federally-issued ID is for identification purposes.
This begs the question: are they really this incompetent? Was it done maliciously, or maybe even for my safety? Or maybe it's just that "their system won't allow it," as they suggested? Well, considering that they are required to use the NPLEx system to track sales, I would guess the last option. Except that NPLEx accepts Military IDs at every other location and state that uses it, so that can't be it. And it wouldn't be for my safety either, because after making a trip back home and bringing my passport, I was able to purchase it with out any issues. Lastly, I doubt it would have been done maliciously, and that's asinine to even suggest.
And so, only one option is left: incompetence.
As a reminder, folks, understand that becoming a manager isn't all about job proficiency. Don't put your "superiors" on a pedestal; they may have no idea what they're doing.
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May 2024 by Ellen Calam
I switched to Walgreens in Magnolia, DE because it is very close to home after driving to Camden for years. I soon regretted it. Not all my prescriptions were being filled or filled correctly. Medication that wasn't in stock, I had to beg and beg them to get. They say they will order but when I call back after it was supposed to be in, it isn't there and they say they'll order again. My doctor ordered one medication for two pills a day but they would only give me enough for one per day saying insurance would only pay for one. I had my doctor send a prescription to Rite Aid and they filled it for all the pills my doctor ordered. Insurance, shortages and "we just can't get it in," were the usual excuses. The attitude was not one of "let me see how I can help you," but one of "it would require effort on my part to go above and beyond the minimum requirements of my job so if you suffer and die for lack of medication, it's not my problem." I was already disgruntled with this pharmacy but put up with it because of the convenience. The last straw happened recently. I don't make my own insulin and require injections to stay alive. I was trying to get my insulin refilled for three weeks when a man from the pharmacy called me. Fortunately I ordered ahead of time, but by now I was running low. He was calling about filling some unrelated pills, and I asked about insulin. I was told they can't get it in. I explained that I will be in DKA in less than a day without it, and what can they do to get it. After a lot of back and forth and emphasizing that insulin is my lifeline, he told me to go to another pharmacy. I did. The rest of my business is going as soon as I can get it transferred.
The lack of customer service is not limited to the pharmacy. I do a medical treatment at home and sometimes have to draw blood work which needs to be shipped FedEx. The Magnolia Walgreens is so close and is a FedEx drop off and holding site. According to the official FedEx website, as of April 19, 2021, Walgreens Accepts lab specimens coded UN 3373. I took my properly packaged specimens to the photo counter as directed by sign at the front register on Wednesday April 3, 2024 between 1-2 pm. When I presented the properly packaged box, the woman behind the register stated that she didn't have her "gun" out here. Her body language told me she didn't want to be bothered with my package. Before I could say anything, a young man, probably an employee but not sure, came up behind me, pointed to the code on the box and stated they can't take biologicals. I stated that I never had a problem dropping off before. He told me that they shouldn't have taken it, picked up something on the counter, shoved it in my face and said "see." He took it away before I could see anything. He told me to take it to Mail Depot in Camden. I told him after my treatment I was too weak to take that long of a trip. He held firm. The cashier then said "thank you" TO HIM. She never said a word to me, no sorry or have a nice day. Guess she was just happy she didn't have to do her job and go get the scanner. I called my nurse from the car. She had never heard of a Walgreens refusing to accept patient's specimens for FedEx drop off. On FedEx's website under shipping dangerous materials it states that Walgreens accepts packages with this code. I was already having a worse and worse opinion of this store, and a cashier who doesn't want to do her job and a young man on a power trip have sealed the deal. I hate this Walgreens!
To any contentious employees, I apologize. You are a rarity here. Even if I was wrong about the package, there are far better ways the employees could have handled the situation, and I could have felt satisfied that the store did it's best. This store needs serious training in customer service. A pharmacy is dealing with people's health and well being.
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August 2023 by Gerri “G” Knowles
Always a pleasure. Store is clean and very well stocked.
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May 2023 by Mr. H
Would rate negative stars if possible. Worst pharmacy on earth! They keep bankers hours so good luck getting there to pickup your meds when they are open. Close for lunch to boot every day. And when you do get there they have either missed one of your scripts that was supposed to be ready or put them all back on the shelf because you couldn't pick them up immediately so you have to wait an hour or more anyway.A pharmacy needs evening hours!
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February 2023 by Keith K. L. Belvin, Crisis Specialist
This is my local store which I will not longer use until they fix the problem they created.I placed an order on line for Arm and Hammer items which were on sale. I I purchases 2 items of 5 different products on sale, and 3 of 3 other products on sale (19 items told). When I came to pick up my items I was told my order was changed and I was only allowed to purchased 2 Arm and Hammer items. Not 2 of each,,, only 2 of two different items (4 in total) which they chose for me. They didn't give me a chance to even pick the items, they picked what they wanted and said that is all I can get.On the website and my email receipt which showed the change of my order, all the other items removed were listed as out of stock. When I came into the store to inquire about why the change, they said, they were trying to save items for the rest of the community? I live in the community and I purchase items for the parents of the students I serve in my afterschool mentor program how can this be fair, right, or even legal.I explained I understand limits on particular items, but a limit on the brand provider itself. When I asked why was this decision made I was told the manager can make this type of decision. Then I was told, people will order under different names and pick up more than a few items. So I can lie and use multiple names and you'll hand me the same things you just said, I couldn't purchase directly??? Why is that??? I called corporate customer service and still have been given a call back as 3 different calls as if my voice or my concern doesn't matter. I've been a Walgreens customer for over 10+ years in two states and this is the worse I've been treated. I went to a different Walgreens in the neighborhood was not only allowed to purchase what I wanted, I was told they've never heard of anything like that restriction for customer. So now I want a clear answer to why I was treated like that and missed the window to sent the items with the children before the Thanksgiving break, after I told the parents I would take care of them!!! This is why I won't let this go until I get a answer which makes sense. If my money and time are not of value I want to know why this was put into place. I've asked the parents at both my programs and the teachers I partner with to not use Walgreens in their communities until I get an explanation.The total number of parents and staff assisting me in withholding their services here in DE, NYC, and MD, and PA are 115 consumers who won't shop at Walgreen until I have an explanation an offer of solution.
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December 2022 by Terry Otis
Friendly staff.Alwaus very helpful
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December 2022 by Gerri “G” Lynn
Always a pleasure. Store is clean and very well stocked.
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September 2022 by MC Barx A Lot
Avoid this pharmacy if you can. They are closed by 2pm during the week and closed on weekends. They’re almost never there. I need my meds.
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July 2022 by Maribel Toledo
This place seems to be be behind every single day. Extra long wait times. Don't expect your prescriptions to be ready at the time they say it will be ready. 99 percent of the time they never are. I can't even reach anyone at this store for the past 2 weeks now.
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July 2022 by Vicki Laughrun
I keep trying to call and get either hung up on by the pharmacy or just get left on hold by the store. Not a very good way to treat customer's. I keep getting texts about my scripts but no real information about them.
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July 2022 by ashley holzinger
Trying to refill script. Transferred to pharmacy. Disconnected. 3 days and counting. Can't contact anyone...
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February 2022 by Heidi Marvin
I normally have had a very good experience with this pharmacy but these new hours are ridiculous. Seriously? Monday-Friday, 9-5 and no weekend hours? How are WORKING people suppose to get their prescriptions? I’m literally baffled by this. I’m sitting here, wondering how the heck I’m going to pick but my prescription that has been filled. I used to be able to pop in on a Saturday morning and pick up or my husband used to grab on his way home (he drives by there) when he gets off at 5:15. My lunch break is only 30 minutes and it is all the way in Camden. I used this pharmacy because it was by our house. Guess we will be switching pharmacies.
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January 2022 by eastcoastbullfighter
Nice store. But worst pharmacy ever. Long wait times. 4 pharmacy people jus milling around. Attitudes for no reason. Drive thru closed 10 plus ppl waiting in line. But yeh let's stop the spread of covid by closing the drive thru.
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January 2022 by Carolina North
How can a pharmacy adequately service customers when only open m - f ,9 to 5 and CLOSED on the weekend? Walgreens needs to step up!!!!
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May 2021 by Margie Figueroa-Sakr
couldn't find my paperwork for the vaccine. alot of people waiting. was informed 3 people were out. I told them to hire more staff. ridiculous
