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March 2024 by Mitch Keamy
Disappointing. Pharmacy counter staff person was rude. I was the only customer at the pharmacy. There were two clerks chatting at the service slots. I went up to the counter. I was told "Do you see that line marker there? You are supposed to wait there until we call you up." Well, alrighty then. Fortunately there are lots of options in Lewes.
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March 2024 by Josh C7108
I purchased a gift card from this location that was not properly activated by the cashier. I contacted the customer service of the company, who explicitly told me that it was never activated by the cashier. I went to the store to have it resolved, and was given a manager, who was extremely uncooperative and didn’t seem to even understand how their own system works. They refused to fix the gift card even though I had proof of purchase by receipt and photos from the company’s customer service. They made endless excuses as to why they couldn’t fix the problem they caused. Complete waste of $20 and time arguing with a useless manager.
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March 2024 by Co H K
This pharmacy is poorly staffed. The staff is overworked and anytime I've had an e script it takes hours to get. The drive thru line is extremely long. You could be waiting in line for an hour - no joke. Only to get to the window to be told to "Come back your script is not ready" Walgreens needs to find more staff and recruitment prob needs to happen out of the area. More pharmacies are needed in this area. Definitely look into a local pharmacy that cares, cause corporate Walgreens does NOT! The employees here are very nice, but there definitely aren't enough staff / pharmacists!
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March 2024 by EDC 18947
Horrible customer service. i spent my lunch hour just driving to pick up a prescription only to be told at 1:25pm that she wouldn't help me in the drive thru because they were about to close in 5 minutes for lunch. Either UNDER staffed or HORRIBLY staffed. Does anyone practice good customer service anymore?
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February 2024 by Olivia Booth
Five stars for my man Doug at the cash register!! Great customer service!
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February 2024 by Joseph Callahan
This pharmacy is horrific. Multiple times spent in the hold queue, only to hear the phone be picked up by someone (I could hear background noise) then either placed on manual hold until the line disconnects mysteriously, or just promptly hung up on and the call disconnected after wasting 20+ minutes of my time. I'm sure they won't miss my business but I've since transferred to a local pharmacy, much better customer service and can actually reach a human when the automated menu is insufficient. Avoid this dumpster fire of a pharmacy at all costs.
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February 2024 by dominic cammarata
lousy phone service they keep you on hold for more then a hour and make you hang up because you get tired of waiting,
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January 2024 by Chase Montgomery
I honestly think this company and pharmacy is trying to kill me. I payed 90 dollars to go to urgent care and I was diagnosed with bronchitis.It’s been two days and I have yet to hear anything I waited over 90 minutes in line. I felt so sick I thought I was going to throw up from anxiety because I already knew as soon as I got to the window they were going to say sorry come back later and we’ll have it ready. The lady tells me I will get a text and it will be filled. They literally are only taking peoples orders that involve antibiotics. I fail to receive mine after 2 days of trying. I honestly think I’m getting sicker and sicker everyday I can’t call out for work anymore this company is going to kill me your best bet is to got to a grocery store pharmacy. This company is out to end people’s lives. Oh and I’m only 29 maybe pick up a prescription every two years.
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January 2024 by Joanne Bolton
I feel terrible for the pharmacy technicians at the Lewes Walgreens. They are overworked and understaffed. That said, people need their meds! They are so far behind in filling prescriptions. You call to get a status, but they never answer the phone. You drive there and wait forever in line, only to be told your prescription is not ready.
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January 2024 by Stephen Hrustich
Absolute worst Walgreens in the nation. Don't ever try and get a prescription filled here. There has never been a time picking up prescriptions that something wasn't wrong. Besides making 2, 3 or 4 trips to find a time where there aren't 20 people in line waiting. Then the best is waiting at the drive through for 45 minutes and when you pull up they shove this sign in the window. This store is an epic fall on Walgreens part. They should take a bulldozer to the building and just start from scratch again. Finally got so fed up I just changed where I get prescriptions filled.
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January 2024 by Elina Lysenko
Horrendous service! Force you to come back multiple times for the same prescription, my husband watched them not answer their phones and keep folks holding for over 40 min anytime you call to then get hung up on. Refused to fill my prescription and had me wait on the drive through to then threaten me to call the police because they wanted me to stand in the same half hour line all over again because they haven’t filled my prescription. Then put up a sign at 9am that they were “closed” and wouldn’t assist and I had to call the manager to get involved while waiting at the drive through with the “closed” sign- see pictures. Don’t care at all about customer service at this location!
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January 2024 by Chad Bauman
The pharmacy is poorly run. I was on hold for 35 minutes and then was hung up on. I drove to the pharmacy and there was a line at least 20 people long. 4 people working in the pharmacy but only one serving customers. Line took about an hour to pick up a refill. Ridiculous.
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January 2024 by Austin Z
Terrible service. Go to another drug store.
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January 2024 by Allison Jacobs
I’ve been waiting for one week for of of my medications… I was told it would be ready last Thursday evening kept on checking the apt I called the next day (friday) that’s when I was told my medication ( Adderall)is on back order the lady was extremely rude rushing me off the phone didn’t tell me what I need to do in order to fill my prescription…so i waited a few days and called Wednesday night by the way I was on hold for 50 mins !! Totally ridiculous so I asked again about the status and the pharmacist puts me on hold for an additional 10 minutes and says” Hold on I’m not sure we have it” so she came back and was told they do have it the pharmacist said I’ll have it ready tomorrow (Thursday )So today I get a notification that the medication that they told me would be ready today is on back order umm what why would you put all my information into the computer and tell me you have it when you don’t
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January 2024 by Kathy Pergola
So sad rx not in stock now they aren’t answering phones get some relief for thes poor souls working th pharm ???
