Rite Aid is a leading drug store chain offering pharmacies, health and wellness products, photo printing, and a Rewards loyalty program. Reviews note the pharmacy staff is very friendly, polite, helpful, and pleasant, with one customer calling the store wonderful. Specific praise mentions staff going out of their way to provide excellent customer service not found in other stores. Customers recommend it for medications, appreciating its hours. However, several reports indicate ongoing challenges. The pharmacy often seems short staffed, leading to issues. The drive-through has been closed due to staffing shortages. Multiple customers experienced problems with prescriptions, including medications being out of stock without updates, automatic refills not being ready as expected, and difficulty reaching anyone by phone. Despite these operational frustrations, the helpfulness of the staff when available is consistently highlighted.
