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March 2024 by Colleen Mcdonough
Never been so I won't give them a bad ratting
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October 2023 by Karen K
I was trying to find out the source of a leak in the a-frame on the driver side. The technician wasn't able to help me physically but he definitely gave me ideas of where the problem was coming from. Very helpful and informative
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October 2023 by Mike Franjesk
The technician was very friendly and did an excellent job.Something that you should be aware is the price quote is much higher if you're not using your car insurance....
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October 2023 by Brooke Casapulla
Rhashawn did an amazing job! Safelite Auto was very responsive and respectful from start to finish!
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October 2023 by Tom Gorman
They did good work the two times I used them.
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June 2023 by Rosemary Disilvestri
Can not talk to a live person , their website did not recognize my VIN number ... Went with another company
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June 2023 by Steve K.
Safelite replaced my Sienna windshield and used off market moldings. After 3 times attempting to get the moldings to stay in place, they are still flopping. In an effort to talk to someone, the recorded responses drove me nuts. Finally thru a text I was given a phone number I could call and a human answered!!!! I have many hours and miles wasted on this company and still have flopping moldings. Real low class treatment. Management needs to change their protocols.
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April 2023 by Holly Roberts
Try to schedule replacement of windshield on line but it keeps grrrrrrsending me Bach to insurance information. I have 100% coverage ND it's through
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April 2023 by Louis Eisele
I called try to get service on a door closure. I couldn't get it. The lady was insane trying to talk to her on the phone was just crazy. I don't know why they wouldn't come and work on my door. I tried to make appointment and she wouldn't take my information. I'm moving on to another door closure company. I've dealt with Safelite for many years. I don't know what's going on.
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March 2023 by Mary Freeborn
Our original appointment was at the shop in Georgetown. We hit some traffic on the way there and were running almost 30 minutes late. After a couple of calls to the main number, where we spoke to some very helpful people, we were patched through to the Georgetown shop office. We had missed our original appointment time and were attempting to reschedule our appointment for a later time on the same day as originally scdld. We spoke to a lovely young woman named Destiny who not only tried as hard as she could to get service for us that day, but when it was not possible offered that we leave the car there overnight and pick it up in the morning or in lieu of that got us an appointment for 8 a.m. the next morning in the Salisbury,, Maryland office. Destiny also managed to give us the same tax-free price that we were quoted had we had our services completed in the Georgetown, Delaware store. In addition, she also discounted the entire service because she felt that we were inconvenienced when we arrived at the office and she couldn't deliver what she had promised us - through no fault of anyone's, I might add. Just circumstances. We were the ones who arrived late for the appointment, keep in mind. Destiny was so pleasant and helpful and I honestly don't think that a company could ask for a better representative than she, v herself. Safelite, if I were you I would give her a raise immediately. Destiny is worth every penny and then some. In fact your whole team was nothing but pleasant and accommodating. Overall a wonderful service visit.
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March 2023 by Mike B.
2 visits to my location with scratches on the new glass.... both times was told or was inspected. Paid deductible in the serving visit in advance. 3rd visit was told I had to pay. I pulled up my bank account and showed himThe driver called his boss and told him he was looking at the payment and his boss wanted me to pay again. I canceled
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January 2023 by Mary C
Discovered a big crack on our windshield. We called Safelite. Got an appointment within a few days. Fixed quickly. Staff is so friendly. Our car insurance covered the expenses. Paid for a new wipers there.
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January 2023 by George W.
Very expensive or maybe I'm just not used to the current prices. Installer was very nice. Got the job done quick and clean.
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December 2022 by Gerardo Fuentes
No problems all was good and done at a Reasonable time.
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October 2022 by Anthony
Can not talk to anyone in store only phone robot. They FORCE you to use website. Not paying 400$ for a 01 ford ranger windshield when wife paid less for a 2016 gmc terrain with sensors etc etc. stupid…
