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November 2023 by Beshara Helou
They were all very professional warm and easy to talk to. They got everything done in time and explained the wholeProcess. First class service
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October 2023 by Walter Cross
We were told that the tire sensor issue would be covered under the warranty provided when purchasing a used vehicle, then when we were finally able to get in for service we were told it is power train ONLY, and it would cost $750 to change the sensors in the tires.I find these bait and switch tactics to be despicable, and will not be visiting your location again.Please do not contact me again, in any fashion.
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October 2023 by Ashley Crockett
Service department was great until the short man Jim whose supervisor is Steven..is involved. Spoke with a gentleman who was well informed while making my service appointment thoroughly explained the situation. They will not honor your Chevy warranty, if this guy is there simple because as he said "They don't have to" , the Chevy dealership not far from here had absolutely no issues and was flabbergasted at the treatment as well as statement " we don't have to" especially by someone with no authority to do so. Would recommend not going with them if you are sent here with your Chevy warranty. The other dealership explained your Chevy warranty is a simple phone call and look up of which took them a total of 15 minutes to accomplish. My recommendation is go to a dealership that doesn't think they can walk all over customers, and who employs people that want to help and do the job they were hired for.
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October 2023 by Marguerite Davis
The service department and body shop were professional, prompt and accommodating. I have my 2007 Trailblazer serviced there regularly and found an affordable price for body work after being hit by a deer. I am always treated well on the phone and in person and they can usually get my car in within a day or two
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October 2023 by Jewell Franklin II
Service manager not friendly at all nor would they take the time to listen to the customers concerns. Always trying to push more services even after stating you’re just here for just one thing. Terrible with communication back to customer. Stated they wouldn’t reset airbag light in dash even though you’re there for a nationwide airbag recall. Said they could but I would have to pay out of pocket, yet will reset oil light after an oil change. Will definitely take all my vehicles elsewhere from now on.
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September 2023 by Shaun Serfass
Bought a second vehicle at First State Chevy within the last two months. Alan Hough, our salesman, was again outstanding throughout my buying experience. He was honest, helpful and very customer focused. My wife and I are extremely pleased with our 2023 Tahoe.
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September 2023 by roger butler
Deals trying to correct the problem, this is the second time in 2 months, with the locking or unlocking the little button in the door handle. also talked to mechanic about radio loosing signal for as long as 40 seconds and longer, once I drove 6 miles and radio was still searching for audio , finally turned off radio and then turned it back on then it got the signal, not as good as the 2019 chevrolet truck I owned. We did'nt have these problems.
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September 2023 by Jennifer
Mandy was extremely helpful! She went above and beyond for me.I was able to get in for an oil change and tire censor fixed before my trip out of the country. This is now my new shop for maintenance! Thank you! I’ll be back!
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August 2023 by Tammy Steele
The staff is always so polite, I am treated like a normal human. The service is fast and the communication is amazing. My favorite part though is even though I am a female they are always honest and upfront and don' t try to talk me into things I don't need. Because of this I will continue to use the service department AND will purchase my next vehicle there.
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August 2023 by Nancy Schechtman
Ron and Cindy were pleasant and professional during the purchase of my Equinox. They both took their time explaining their aspects of my purchase.
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August 2023 by Dennis Roberts
Service Department is exceptional. I could not be happier with their attention to detail. I will definitely be coming back to check out my next vehicle one and a half years from now,Dennis Roberts
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August 2023 by Bill Mueller
Extremely impressed with Brent Hansen in Used Cars...he was professional, friendly, and very communicative with me after I sold my used Honda Accord to the dealership from out of state. No problems at all!
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July 2023 by Robert Lewis
This was a fast, smooth easy checkup. First State Chevrolet has a very Professional and Friendly Staff. I always enjoy my visits to FSC!
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June 2023 by John Mills
The mechanic didn't check tire pressure and doesn't know how to do the task properly. The door label recommends 35 psi. in the rear tires and 32 psi. in the fromt. His report says they were 37 in the rear and 34/35 in the front before rotation and he reset all 4 tires at 35 psi. When I started the vehicle they were 34/35 in the rear and 37 in the front.Now I question if the other 46 items were properly inspected or if they were just checked off.
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June 2023 by Zac Spece
Wanted information about liners for rear fender wells. Gathered information while I waited for oil change service. Got parts ordered and scheduled installation within a week. Very prompt service and would highly recommend. Satisfied customer here.
