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“I want to give this branch a 5 star, but for an overall rating I just can't. I haven't had great experiences there compared to other branches. However, I can definitely give 2 employees at this branch 5 stars. The new branch manager, Shontaya Williams and branch banker, Paula Cosby are top notch! I started working with Paula, and she was great. She exhausted all of her options to assist me. But my issue required escalation and that's where Shontaya stepped in. She worked over a 3 day span to resolve my issue. She stayed in contact, was professional and so helpful. With service like this, I believe she will pull this branch to a 5 star status.”
“Had an interaction with Rue Hunter at this branch with some account issues. His customer service skills were second to none. That doesn’t happen very often nowadays. I use this branch for all my DFCU business.”
“Everyone had been helpful at this location. While I did have an issue at the atm when it took my card I was able to get it back the a same day. It did take a while of me sitting in the parking lot through.”
“Went to the Dover AFB branch due to my debt card was compromised over the weekend. Staff was quick and responsive to my needs and got me a new card in under 10 minutes. Was really thinking I'd be without a card for a week at a minimum. Great job Dover Federal for protection my account and to the Dover AFB branch for such quick service”
“New member to M&T bank, Kat Jones was glad to assist me with a mobile banking error where I couldn’t make transfers. Kat and her team went out of their way to get things set up for me and showed me how to use the ATM’s cash deposit feature— really nice for immediate access to funds.The following day, Kat followed up with me by telephone to ensure the problem was resolved. I highly recommend this branch of M&T, Kat deserves a raise. Excellent customer service!”
“The people here are phenomenal, I have always had a great experience with the Milford Branch. Whether it's having a debit card printed out, opening a new account, or needing assistance with my account(s). Staff are always knowledgeable, friendly, professional, and ready to help you out.I love Dover Federal Credit Union, I've been a member for over a year, and I could not be happier when it comes to banking here.”
“I wanted to make sure that whichever branch Jennifer is at, she deserves a raise and recognition. She went above and beyond for me to help me with my account today and I am so grateful. Thank you Jennifer!!”
“Been with them since they opened their doors in Milford. Not one issue since I've been there, actually they've contacted me when out of state making purchases. Can't thank them enough for the years of service.”
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“Always a great environment everyone is very respectful and polite and very fast what else could you ask for love this staff please keep them all. Your member for life ?”