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April 2024 by Becky Walker
Lena and Kanika at the Ellendale, DE were AMAZING!!!!! So kind and patient …. Way to go ROFO
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March 2024 by Chaz Schmitt Jr.
We eat here 3 to 4 times a week. Tonight the employee ( a large man dripping with sweat) came out of the back room and throws his hands up. I asked him if he was alright. His reply was NO I'm not alright. I'm by myself tonight and people keep coming in ordering freaking food. I told him to cancel my order. I would go to a different RoFo and left. This is unacceptable behavior for a convenience store employee. The people that order the freaking food are the reason you have a job!
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December 2023 by Jose Portillo
Friendly entree and a cashier lady worked well for me. Harshly and in a racist way, I don't understand why the behavior only asked for a receipt for my gas and I felt offended
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November 2023 by Laureland
Nope. Don’t do it. Walked in, happy to get our RF chicken for the road, grabbed drinks (well stocked) and got 1/2 the order, set it down, and 2 baby roaches crawled out. I’ve worked in food. Total red flag there’s infestation. Whole bag of food right in the trash & I can’t afford to do that.
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October 2023 by Eileen Panico
Good chicken but the service sucked. The guy before us came back in after purchasing and got his money back. Our sandwiches were missing tomato and lettuce. They also pit a lb of mayo on them. Gross
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October 2023 by L D
We frequently stop at Royal Farms. However today I just ran in to use the ladies room. It was disgusting. It was filthy. One stall you couldn't lock the door. No soap and air dryer dryer did not work.
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September 2023 by Karen F.
We had a fine experience while en route back to Philly at this particular Ro-Fo. Needed a bathroom - presto! Not too dirty (not super clean either).We needed gas - presto!We wanted some cold beverages (with the "chewy ice" from the fountain)...Again - PRESTO!Self-service check-out with one guy monitoring 3 or 4 self check-out POS's.No issues.No problem!
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August 2023 by Anthony Yeager
August 25 about 7:30 a.m., I ordered two subs from the deli. My order was 475. I used the restroom, paid my order and waited for a few minutes. I asked for the status of my order. They responded we don’t have a 475 order then started processing another order. Another worker asked me how can they help, I told them my order. I needed to communicate to the worker manually the order. During the order, she said we don’t have that. When I got my subs, the worker didn’t apologize. When I left the store, I spoke with the store manager on the phone because of heading to work. The sub was missing ingredients. The store manager Dave was nice and listened to what I said. I am giving them an extra star because of the manager had great customer service skills.
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August 2023 by Brenda Demanczyk
Nastiest Italian sub I ever had.In addition, no ice cream, regular coffee in any of the four machines, or lettuce.I liked it had an area to sit and eat. Was hoping since it used to be a deli it would have been good. Too many choices to go elsewhere next time.
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August 2023 by Heidi Lardizabal
Ordered just fries and jalapeño dip @ 12:45 #544. At 1:12, we were told there was wait on fries, duh. People that ordered after us were getting their fries first. They did not follow # order at all, they were waiting till you approached the counter to complain and then getting you your food. We asked for a refund and a manager. Manager said 7 minutes is the wait.time. Goodbye ROFO. I was obviously the wrong color.. Bad business.
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August 2023 by jimpea1026
Wow! My son was greeted with “we ain’t got no sandwiches so don’t even try any of that!” And so it began …place is filthy and crew is just chilling. The young ladies behind the counter were very informative about how they had some hatred for the customers. Oh and the trash … a masterpiece in overflowing. Might want to stop opening more stores and focus on the ones you have open already.
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August 2023 by Thomas Sigman
worst royal farms ive been to by far. bathrooms were out of service. Guy preparing the food was very rude and they were out of half the menu items. Even after working around the unavailable items he still got my order wrong and acted mad at his own mistake. never going here again
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June 2023 by Rick Jurado
Dirty bathroom. As I was trying to urinate the flies were in the way.
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June 2023 by Stephen Witkowski
Dirty store, womens bathroom 1 of 2 door not locking. Trash all over by dog area. Usually good experience at royal farms
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June 2023 by schapa7800
Very nice staff but the store and parking area is visibly very dirty. I don't know how they pass any health inspections. Toilets had dirt standing on porcelain behind seat. Floors are littered in the store. Doors are dirty. Cigarette butts on sidewalks. Doesn't look like anyone even sweeps the floor. I bought prepackaged food. Will not stop again in my eastern shore travels.
