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January 2025 by levi valentine
Unable to be reached directly by phone. Unacceptable. This is the worst customer serviced experience ever. Not only will they not provide a phone number to be reached directly, they will tell you to call a 1-800 number where they will not help you directly. Nobody seems to want to help you. They take your money they say they're going to give you a rebate, they say they're going to give you a month to month credit for a trade-in that they will not accept, because they will not send you a shipping label. Disgusting
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December 2024 by Michael Herman
Absolutely no idea what customer service is
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November 2024 by Oben Ayuk
I bought my first IPhone here and the price wasn't bad. The staff was very kind. He told us how to activate the phone which was amazing. I strongly recommend this place.
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November 2024 by Shawn Baughman
Some of the most incompetent people l've ever dealt with in my life. Four days and 9 hours later, and l still haven't received my upgrade. Twice they were going to send it in the mail to the wrong address. 🤦🏼♂️
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March 2024 by Pipo (Pipo)
Picked up in-store. Everything done inside of 10 minutes. Great experience this time.
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March 2024 by Amber Phebus
Walked in on time with an appointment at 5 and was approached with an attitude right when I walked through the door. I thought okay it’s fine everyone has their off days but this sales associate Ken was the worst customer service I have EVER experienced. Terrible attitude, sighing, didn’t ask me how my day was or anything just straight rude. He left me about 1/4 of the way to do things to my new phone on my own and went to help another lady across the room. It would have been okay that he was helping both of us but he literally didn’t check on me all but maybe two times (once to just give me my receipt). I ended up asking a different worker who was busy for help because I wasn’t sure what I was doing and had been left alone for 30 minutes. Not to mention I wasn’t thanked and this was my first week with Verizon!!! Switching back to AT&T now. Don’t recommend going there at all.
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January 2024 by Dr. Tiffany Danette Garnes
I needed to get assistance with my cellphone but the worker had no knowledge and gave me a 1-800 number to call.
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December 2023 by David Wayne Marcum
Leslie is a very knowledgeable and highly professional part of the experience, while there she made the services more delightful thanks again
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November 2023 by David Marcum
Leslie is a very knowledgeable and highly professional part of the experience, while there she made the services more delightful thanks again
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November 2023 by Terri Grove
Husband had to get new phone they had no cases or chargers didn't want to down load the old phone. Had to to go back a week later. Couldn't call out.
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November 2023 by Virgil Horsley
1 1/2 hours after opening time and still closed.Might have given a higher rating if they'd show up.
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October 2023 by Pat Padur
Easy to work with and knowledgeable sales reps
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September 2023 by erica franks
Whoever Tom is at this location is the absolute worst sales -associate ever! First of all he greeted me like what was I doing there, then put me in the queue to walk up to some white dude who was already being helped and then once he realize that guy was already being helped, he comes over to me and basically treats me like he didn’t have time to help me. I went in to pre-order the iPhone 15 however, I was not aware of all the different colors so when I asked him to see them he acted as if I was asking him to bring iPhone 15s out the front and he couldn’t pull them up on his computer again he just acted like he didn’t have time for me as a customer and I was literally in and out of that store without getting any help within three minutes and told to go to Apple to get the phone.
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September 2023 by Justin Santo
Very helpful
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July 2023 by Rose Carter
Could not help me out
