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February 2024 by Ravana C. Starks
Customer service is critical for businesses, but sometimes this small part is missing…It should not be forgotten that customers have many options to purchase the items they need and want…a simple hello to greet your customer at the register and maybe even “have a nice day” at the end of the transaction. I didn’t get a single word from my associate during the entire transaction…even when I was speaking to them. Hopefully my next visit will be better; my first visit was truly disappointing.
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January 2024 by J Patel
Bought laptop and wanted to return at local store which they refused to take on 14th day with receipt. Their policy clearly says 14 days for laptop. Sent message to online customer care on 14th day to help with return and it’s been 23 days and no reply from online customer care. I usually buy good amount of electronics for personal and business use at staples but will never shop at staples.
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January 2024 by A J
This was an odd experience. I went in and said hello to one man at customer service, he did not speak back. Another man at customer service didn't greet me but said he could help me with a return. He took care of the return with no issue. But when he was done with the return he told me to grab the receipt from the printer and walked away.I don't think I'll return.
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October 2023 by Island Gurl Dat
This store is great, employees friendly, helpful and efficient. This is a one stop hub for faxing, printing, amazon pick up and returns, as well as shopping for your home office.
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September 2023 by B- Cruz
Just witnessed the manager talk very rudely & loudly to an elderly man because he doesn't know what wifi is. Workers are great people & are so smart but that manager is something else.
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July 2023 by Alexus Hebert
I don't usually write reviews, but I really felt I need to recognize the kindness and compassion that was presented to me while I was printing and picking up an order. Miranda at the print counter answered my questions over the phone before visiting the store and was more than helpful when I arrived to place the order. She gave me advice and verified that I was getting what I wanted with my order(s) and even gave recommendations for changes to make for my order so it would print the way I wanted it to. She was kind, helpful, and just genuinely a nice person. Definitely recommend for any of your printing needs! The cutting on the green paper was my doing, not Miranda's, her's was MUCH nicer!
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July 2023 by nick ferrell
Return policy is garbage. Shop anywhere else! I Bought a $800 printer for my office, the plans fell through a month later, and I tried to return the unused printer and nobody in the store, including the manager wanted anything to do with the return not even for just a store credit. Online shopping wins again don’t waste your money here.
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June 2023 by Jack Jiang
DO NOT SHIPPING here! I sent out two packages in this store and one of package was never scan by any place! And it just disappeared. Try to check their security camera to find where was my package funny thing is the place where storage package was dead zone for their security camera. My package cost almost 1000 and it just ghost in this place
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March 2023 by Nathan Franco
I don't know how to rate a visit to the office supply store. I needed an item for our business. I went to the store, found what I needed, paid for it, and left. There is nothing to make a big deal about. I've shopped stores before, and this visit was typical.
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February 2023 by Kenneth Moore
Excellent customer service and massive office supply variety
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December 2022 by Lindsay Rice
Staples still has that warehouse feel that it had 20 years ago. Feels dated, but have to say great service inside!
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August 2022 by Alex Johnson
Directed by three different associates to the passport photo area where I waited for 15 minutes without acknowledgment or help from anyone
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July 2022 by Jennifer McKinley
We just went into Staples Dover, DE. The gentleman working in the printing section was very quick to help and very nice.But the 2 gentlemen that were standing behind the checkout counter just avoid eye contact and ignored us while the o e checkout clerk was on the phone helping a customer. We have been long time customers and would expect some kind of acknowledgement and offer to help.Wow! Not expected of your store.
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March 2022 by Simona G
Self service printer doesn’t work, so they charge you a way higher fee for having them print it at their print and copy center. Rip off
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February 2022 by William Wrinn
Had to get last-minute supplies for my college classes. They had everything I needed and the lady who checked me out was super nice. Staff is there when you need them.