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September 2024 by Gab Gordon
Hannah was awesome!!!
She was really knowledgeable and she truly cared about getting us exactly what we needed.
The staff was super awesome with my 3 yo toddler that came with us. He was entertained with Blocks they had in the store for kids!! We appreciated that. Can’t wait for our new bed!
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May 2024 by Bobby Jones
Laurie was great she is one of a kind I appreciate how she explained all the details and answered all my questions.
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April 2024 by susan Cooper
Laurie L is terrific, knowledgeable and very patient!!! I highly recommend her! Laurie had us try different beds so we could get a feel for each one and she explained all the different details about each one. We ordered the p5 and can't wait for it to arrive!
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April 2024 by Erin Matz
Hannah was AMAZING. She made the entire process so easy!
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March 2024 by Alison Vietri
Worst customer service ever, managers are rude and ignorant. They screwed up our order and did nothing to correct their mistake. It's not worth the headache
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January 2024 by T D
great customer service from both employees
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January 2024 by Lisa Lanspery
Great experience learning about the different types of beds and offerings to meet the needs of my disabled father with mobility and circulation issues. Got a fantastic bed for him to recover and heal.
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December 2023 by Donna Delligatti
Laura was fantastic. Friendly, knowledgeable, excellent customer service. Highly recommend stopping by to see her.
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October 2023 by Dark Evo
Got a bed here a like 2.5 years ago . N now the air chamber is deflating. When I got the bed the sale person told me that if that would happen it would be replace at no cost . Now when I call in they are telling there is a charge of $560 plus shipping to replace it . When explaining to the case manager that was not that I was told by the sale person , she became rude n loud . When I asked her to get a corp complaint number or her supervisor. She just became more loud & rube . Then she would mute her self for a few minutes, ( maybe hoping I would just disconnect the call. She told me to just go back to the store . When I explained the store had told me to call them , she just wanted to end the call . At this store I went in and explained my situation and they told me yes the sales person lied but we can do anything about it . Just to go back n call the 800 . So my suggestion is dont buy from this store , dont buy the bed cause it not high quality as they claim , cs is non existent. They seem only to smile n false promises till they have your $$. Even so it seem that the deflating bed is an on going issue with then . They dont seem to want to address the issue when customers contact them . So even call after they left a response on my review . Update to my original review . N again I cannot recommend this product or company to any one . Its just really a over price air mattress that will end up costing more . ( a money pit) till you get a different brand .
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October 2023 by erica mead
LAURA THE MANAGER WAS SOO HELPFUL AND knowledgeable.. Went well past the above and beyond mark for customer satisfaction. Helped us with warranty issues on our bed and showed us how to earn extra points and products by using the apps.
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October 2023 by Robert Fritz
My customer service representative Laura was professional, friendly and knowledgeable. Laura was very informative and helpful in purchasing my new bed! I would definitely recommend.
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July 2023 by Kathi Thomas
Erik was so much help. Made the purchase easy to do.
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May 2023 by Barbara Haines
Laurie was very knowledgeable and helpful in assisting us to make our decision. She did not pressure us to make a purchase and we ended coming back 2 days later to purchase our new bed from her. We love our new adjustable Sleep Number bed and recommend Laurie and the Dover, DE location.
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May 2023 by Christina Bolden
Laura was very customer service oriented and helpful in what we were trying to accomplish. I recommend working with she and her team. Thank you!
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April 2023 by Daehtop 88
One of the best customer experiences I have ever had thank you Lara and Laurie u were huge helps!!!
