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August 2024 by Andrew Rossetti
Able to get appt the same day. Less than a half hour to fix my windshield, and excellent work!
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August 2024 by Emei Russell
Quick fast costume service and fri7
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August 2024 by Karen Maddy
Excellent communication, easy process to set up appt. They came to my home, called ahead of time, and the technician was very professional and did a great job. I am very happy with my new windshield. Thank you!
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July 2024 by J P
This was possibly the worst experience I've ever had with a company, I was told they were ordering parts for two weeks to then be told they never got around to ordering them. Had an appointment today to get it fixed and was told again they didn't get the parts. Whoever is working the front desk is extremely rude and the manager doesn't seem to know what's going on in the business. I would highly recommend going somewhere else.
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July 2024 by Doctor Leuss
I almost want to cancel my service and i haven't stepped inside yet... Whoever they let answer the phone at this place should not have a job, and anyone in customer service should be able to answer questions about the business they work for... not hang up on potential customers while complaining around a mouthful of food...
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July 2024 by Senathon
0 Stars since no one showed. If you going to not show, then cancel via the phone since we keep calling and no one picked and then 5 pm you switched a recording to call back at 5 pm. What a waste of time
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May 2024 by marlin miller
Customer service was poor. They said my truck windshield could never be replaced by their policy because there was caulk in the corner securing the trim. I removed the caulk but the manager said it would forever react and render the windshield unsafe.
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May 2024 by Ravana C. Starks
My wife recently had a very unpleasant experience with our local Safelite Office located at 4200 N Dupont Hwy Ste 6 in Dover, DE and would like to express our displeasure. My wife has a 2021 Ford Expedition Max and had a stone chip in the windshield. She called our local Safelite location to get a quote on a replacement windshield but was informed by the agent a windshield repair would take care of the issue. The windshield repair was completed, but 2 months later, the chip was visible again. My wife called the office and was told a replacement would be required since another repair could not be done. My wife feels that she was misinformed since she was prepared to replace the windshield on her initial contact with your office and was instructed by the experts to get the repair instead.
The first replacement appointment was cancelled after the wrong windshield was ordered, but eventually the correct part arrived. Unfortunately, the final bill was $500.00 more than the initial estimate due to a "recalibration" of the windshield, which was not communicated to my wife at any point during this event. We are very upset that she has spent an additional $800.00 above the initial proposed price of the replacement windshield due to the unprofessionalism of this office. Customers should be given a full explanation of their bill in advance and advised correctly by those considered the experts. We will never use Safelite Glass again and will advise everyone we know to avoid your company as well.
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March 2024 by JJ Harrison
Great job! Fixed my chip in the front windshield.
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March 2024 by T Smith
UPDATE TO OWNER:The damage is 3 inches high and a inch and a half across not a large area to repair! The techs at my second review in GEORGETOWN on Saturday even stated the job was not satisfactory and thought that the spider cracks came from the pressure on the windshield during the process. But that is water under the bridge. I am still awaiting communication from Christian or Scott in regards to the matter.Terribly disappointed with the service received from a mobile tech at this franchise location. Safelite was contracted by my insurance to "repair" my windshield. I was given a window of 12pm to 5pm last Thursday and the technician did not arrive until almost 7pm. I contacted the dispatch facility and was advised that they were unable to reach the tech or the MOD at the store. I requested an appointment change to take my vehicle into a different store to be repaired and additionally requested to be contacted by thr regional manager or district manager. At approximately 645pm on the day of service the technician arrived at my home and I reluctantly allowed him to repair it. Photos are attached of the before and after. I was told the crack would likely still spread and that I would need a replacement, as the techician only filled the point of impact due to his lack of appropriate tools. So what was the purpose of touching my car from the beginning?!? Highly displeased with the service, I put in another call to dispatch who sent another email to the two individuals mentioned above. Almost a week later and I have yet to hear from either party. Do not take your vehicle to this location no matter how convenient!!!
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March 2024 by Orlando DeJesus
Awesome company. Got my windshield replaced through insurance and done at work site. Found an issue that was covered completely through warranty 5 mos later, they honored the warranty free of charge. Online scheduled appointment and personnel were so polite and professional. Car returned clean and work done to fix issue. Recommend to anyone!
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March 2024 by David DiIanni
Very disorganized and hard to get ahold of. I would not recommend this company.
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February 2024 by Keith Faulkner
Virtually no way I could find to talk with a person. Endless cycle of options. None of which addressed my issue. When I finally decided to just pick an option for an estimate and hoping to get a real person, the voice option wanted to know how I would pay. Worse than a doctor's office. Thinking you lost a potential customer. Also, thinking if the business cared, eventually there would be an option to easily talk with a representative.
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February 2024 by David Lawrence
The worst ai can you get a real person in your Dover Delaware office
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January 2024 by Dreme Riley
No show No call - waste entire day waiting
