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June 2024 by Hwg Hwg
Great Service, took a little long to get parts but not their fault
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May 2024 by Krystal O
10/10!!! My cars paint looks perfect now! I would 100% recommend. They were very professional and cared about my car like it was theirs. See before and after photos.
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April 2024 by leri carr
Quality service! The owner (Jessica) and mechanics are wonderful. They always treat customers and their vehicles with dignity and respect. They are extremely proficient and knowledgeable regarding vehicle safety, repair needs, and more. I proudly take each of my vehicles to them. I appreciate the quality service, fair pricing and additional mechanical educational tidbits that come along with each service. I highly recommend J's R Us!
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April 2024 by Simply Beautiful
Horrible customer service by the owner Jessica. She’s very unprofessional. I will never do business there or allow my family to go back there. Latinos being nasty toward Latinos bad rep.
I wish they had a zero star review they would get it.
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August 2023 by Robert Njoku
If you're a proud owner of a foreign vehicle, especially a Mercedes or BMW, look no further than J's R Us for all your auto repair needs in Dover, Delaware. I recently had the pleasure of getting my car serviced at this outstanding auto repair shop, and I am thrilled to share my remarkable experience with others.From the moment I walked into J's R Us, I was impressed by their superior level of service and expertise. The team of professionals working here is truly knowledgeable, and their passion for foreign vehicles shines through in every aspect of their work. Whether you need routine maintenance or complex repairs, they handle each job with precision and care, ensuring that your prized car is in the best hands possible.One of the most striking aspects of J's R Us is their commitment to fairness and honesty. Unlike other auto repair shops, they provide transparent pricing and won't charge you an arm and a leg for quality service. Their moderate pricing is more than reasonable, considering the top-tier level of work they deliver. Additionally, the fact that they offer military discounts is a testament to their appreciation for those who serve our country.Moreover, J's R Us has built strong relationships with various warranty companies, making it easier for their customers to get the most out of their coverage. If you have a warranty, don't hesitate to ask them about the details, as they are more than willing to work with these companies to ensure your repairs are covered as much as possible. This level of commitment to their customers' financial well-being is truly commendable.Now, let's talk about the extra touches that make J's R Us stand out. Not only do they excel in auto repair, but they also have the most adorable long-haired Chihuahua dogs that roam around the shop. These little furry companions add a unique charm and warmth to the atmosphere, making you feel right at home while you wait for your car to be serviced. They're simply gorgeous and a joy to be around!Thanks Jess, Daisy and fellas!
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May 2023 by Squad 101
It's my best place to take my car
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September 2022 by jennifer clarke
I've used Js for multiple vehicles over the past 2-3 years. All of the positive reviews are accurate. They are very honest and fair. Jessica works hard to find parts that are affordable and reliable for customers. She's very knowledge and does her best to give you a true picture of whatever is going on with your vehicle. I saw a review that said she was nasty, that surprised me because even when I can tell she's tired or stressed, she's always professional and accommodating. Sometimes it's hard to believe someone is really honest and fair in this this day and age, it's almost too good to be true. Despite being in a pandemic, and there being a serious shortage on parts and labor- Js keeps showing me that they are the real deal.
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September 2022 by Nicole
Ill never take my car anywhere else again. They do amazing work, the women up front are incredibly nice, and Jessica (the owner) is extremely knowledgeable. They answer any questions you have and will take the time to explain how things work so you aren't confused. There's no pushing to do all these things to your car that have nothing to do with the problem you're trying to fix (like just about all other shops do). They're quick, too! We've been going here for at least 6 years. Bought 3 cars from them and haven't had a single issue. They only needed regular maintenance. One still going strong well over 200k miles. I screwed up and tried to go to a friend's car shop and they completely annihilated my car. If I had just taken it to Js R Us, I would still be driving it. No doubt about it. Think about it every day. This is the place to go for all your car needs, including purchasing a vehicle.Edit- I saw a review saying they stole someone's catalytic converter. They would never do that. When you take your car ANYWHERE, they state they aren't responsible for your belongings if something were to happen. I guarantee some low life probably saw it outside and took it. People suck. Js R Us would never.
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August 2022 by John Ahrem
Always fair priced , honest and professional. I have had them work on my car , my daughters and my sons cars and I consider J's R US my go to mechanic . Thanks J's R Us!
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June 2022 by Dianne Smith
Very efficient, friendly, and happy with their work.
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April 2022 by Manson
Ill never take my car anywhere else again. They do amazing work, the women up front are incredibly nice, and Jessica (the owner) is extremely knowledgeable. They answer any questions you have and will take the time to explain how things work so you aren't confused. There's no pushing to do all these things to your car that have nothing to do with the problem you're trying to fix (like just about all other shops do). They're quick, too! We've been going here for at least 6 years. Bought 3 cars from them and haven't had a single issue. They only needed regular maintenance. One still going strong well over 200k miles. I screwed up and tried to go to a friend's car shop and they completely annihilated my car. If I had just taken it to Js R Us, I would still be driving it. No doubt about it. Think about it every day. This is the place to go for all your car needs, including purchasing a vehicle.Edit- I saw a review saying they stole someone's catalytic converter. They would never do that. When you take your car ANYWHERE, they state they aren't responsible for your belongings if something were to happen. I guarantee some low life probably saw it outside and took it. People suck. Js R Us would never.
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April 2022 by mishy Who
Horrible place the owner is nasty they messed up my car then stated they didn't see anything wrong use another place for repairsService: Brakes
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April 2022 by Flavorful Dishes
Fast friendly service and not too expensive.Services: Body & Trim
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December 2021 by Victor Salazar
very bad job I took my super duty truck they stole my catalytic and they did not pay me they damaged my car
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November 2020 by Kodjo Edem
Customer service is great. If there’s a language barrier, the customer service attendant is very patient and make sure both parties reach an understanding.Explanations to inquiries are very detailed and you wouldn’t need a back and forth.Great service, I will always recommend.
