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March 2025 by carol symes
Great sales
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February 2025 by Brooke Bunting
If I could give them 0 stars I would! First let’s start with Sandra. You will know her by her heavily altered plastic surgery face. No hate to her but it’s how you recognize her. I came in looking for a specific foundation. When I first walked in, she had to end a phone call before she could speak with me. Then I explained to her specifically what I was looking for. Eczema friendly, Medium coverage, and budget friendly. She then sat me down and started doing an almost full face of makeup. My intention was to just be led to the correct product. However, I had no issue with her trying a Foundation on me. She started with a primer, then a foundation, blush and a lipgloss. When she had me look in the mirror, I looked like a clown.. The Lipgloss was heavily slathered on my lips. The blush was not even blended. All of this was distracting and made it hard for me to look at the actual Foundation. I then noted that I did like the foundation and asked how much it was(this part is important) She said no more than $30. She tried to convince me to buy all of the products +2 others that were $45 and $42. I told her I have similar things at home. I was not interested Especially since I was only here for one thing. She pushed for me to grab the primer which, after looking at the price I only grabbed a small bottle which that alone was $16. I was going to look at other things, but she grabbed the 2 products that I was buying, Didn’t even ask if I wanted to look at anything else and started ringing me up. At the counter, they had the better than sex mascara, which is my favorite so I also added that onto my purchase. In total, it was $90 which to me was crazy, but I just paid it. She then came around the side of the counter to hand me my bag. I took my bag from her and I went to go take my receipt which she pulled away. She started insisting that I do the survey on the bottom. I explained to her that my husband was waiting for me and promised to do it later. My intention was to do it and write about my bad experience. She then kept insisting that I do it right then and there. It would take less than two minutes, she kept telling me. At this point, I realized she was not going to give me my receipt unless I just did it in front of her. So I pulled out my phone, entered the information and she asked me to give her all 10 which is the highest score. Then, in a section where you can give a brief description of your experience she asked me to write down her name and say something nice about her. Her reasoning was she is part-time and she would like to move to full-time, but they won’t let her. (I hope you fire her). After I completed the survey, she gave me my receipt and I booked it out of there. I literally looked at my receipt and realized that the foundation was $45 instead of less than $30 like she had said. Not only was she pushy and rude and downright uncomfortable. She lied to me about the price. The next day I went to Ulta and I bought five items one including the better than sex mascara and my total was $47. I intend to return all of my purchases that I made here hence why I bought them elsewhere. I would have returned them over the weekend however we were leaving for our anniversary weekend away. I called this Monday to ask for a manager and spoke with Mia. Mia told me the beauty manager was not in today. I told her that I would like to speak with them and asked when they would be in. She refused to give me that information and said I would have to keep calling every day to try and speak with the manager. So I turned to Google in hopes that someone would reach out to me. I then found another review complaining about the same woman, Sandra, and her behavior to them was similar to her behavior with me. I hope that you look at this review and make the decision to finally terminate her. Because of her, I will never step foot back into the JCPenney beauty department to make a purchase ever again.
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January 2025 by Jenny
We went here for holiday photos with my sisters and all the neices and nephews. They did a great job!
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January 2025 by James McCracken
There is a reason this store will fail. Twice my items havent arrived as promised.
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January 2025 by Vanessa Johnson
Tatiana in the photo department was extremely rude and has poor customer service skills. She cancelled my photo shoot less than an hour before it was booked. Even though it was accepted and confirmed the day prior. When I called to ask why she could not give me a straight answer and said it was because they “may have missed it.” People like this don’t deserve to work in customer service positions. JCPenney Portraits, do better and hire better.
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November 2024 by Kristina B
Maria in the salon is amazing! The cut and color I received was exactly what I wanted. She did an incredible job! Thanks, Maria!
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November 2024 by Marilyn Mozina
Just did a post about Maria and forgot to add our names. They are Sharon & Marilyn
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November 2024 by RjJs 99
These idiots turned every exit into a fire exit and have NO MARKINGS OR SIGNS WHATSOEVER leading to the exit — which is ironically a fire hazard itself — you have to walk around their entire maze for like 10 mins looking for the exit. You ask the employees and they get an attitude. Ridiculous.
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November 2024 by M Colon
Small store but it’s a JCPenneys.
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October 2024 by Lisa J Morgan
I thought the store was closed. When I went into the mall I realized it was actually opened. Not much to my liking. The cashier was insistent that I give a phone number for rewards. I declined. Then she had no bags for me
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September 2024 by Valarie Hamby
I was asked to speak with a manager from the dispute section. So I called yesterday. The person I spoke with was not nice. And very rude and disrespectful. I did report her!
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September 2024 by Corey Mills
Still a great American place to shop and bring your family excellent service nice friendly people still an excellent place to shop everything's in order there's always sales and clearances good quality stuff 4 Less keep up the good work
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August 2024 by Mike Zgleszewski
Went to get a new bathing suit at the end of the season. All picked over, so I could not get one to fit me. They have 1 dressing room in the entire floor for ladies. No respect for customers.
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July 2024 by Lady B
I found many deals with fashionable updated styles. I used my rewards and received better deals.
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June 2024 by Lady Wyatt
Great customer service, professional, extremely helpful, friendly and full of life ?
