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December 2023 by Kara
People sure are expecting a lot out of JC Pennys...Sheesh. I had some pictures taken today with my fussy cat. The photographer was Karlyn and she was very patient and lovely. She actually wanted to take more pictures but I was getting hot and my cat was getting grumpy so I cut it short. The pictures came out just lovely nonetheless. Thank you!!!
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December 2023 by Courtney DeRemer
I hate writing bad reviews but I feel like this needs to be shared. We went in about a week ago we arrived on time still waited about 15 minutes before our session started and our photographer wasn’t the greatest. We were there to take family photos and we were only allowed to do certain poses while a family that came in after us got so many poses and they arrived late. Out of all the photos she took we only received 12 pictures not even all of them are super great and they are a lot of the same poses (we didn’t even receive all of our poses) for $170 which is crazy. So I contacted corporate and they gave us a retake date we show up and because they scheduled it and didn’t give us a code we would have to pay for photos yet again, I had all proof of talking to management about this session but because I had no code I wasn’t allowed to proceed. I’m extremely frustrated with this. I will never be using this place again. It’s so sad that I got more photos back with my newborn session than I did with a family session considering my newborn was extremely fussy when we did her shoot.
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December 2023 by Lee Lee
The place was disgusting and was not open during open hours. The African American lady was eating her food when it was already past opening hours and had the entrance blocked off… very unprofessional. The lady also stated that the floor was the cleanest it could get.. I beg to differ
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December 2023 by Mia T.
The people at checkout need customer service training. Did not feel appreciated by cashier or any other associate. A friend I was with was looking at some scents bundles for men, when an associate asked if she needed help. When my friend kindly replied no, the associate stood next to her and stared at her until she felt uncomfortable enough to put the product back on the shelf. thats all have a blessed holiday, maybe some christmas cheer will help you all!
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November 2023 by tianna warren
So today my 11 year old and 4 month year old had an appointment at 215PM, unfortunately we arrived at 130PM, no worries better late than never. Well there were two photographers one I was not pleased with the way she took photos while seeing her do others and the other took my newborns photos before well I am unsure if being a Manager got to her head because she was not the last time but we waited 2.5 hours until she says to me, my partner will be back from break and take your photos nicely I stated no thank you I prefer you. I did not want to be rude so I stated we were waiting for you. Keep in mind we have been waiting long already with a 4 month baby. The Manager states I am going on break. I tell her I do not mind waiting until you come back because I prefer you since my newborn has went to sleep due to the latness in your previous appointments. She tells me NO I AM BOOKED later lol I State ok so can I reschedule she states you can but during the week mornings, after I just told her mornings don't work because my 11 year old is in school and you gave innconvinced me while making me sit here.I am now livid as you have innconvinced me but could have told me this 2.5 hours ago. OK so now FORGET IT ALL TOGETHER.I am new to Delaware and both time I been to this location people have been not pleased now its me. So through all the preparation and waiting we left eith nothing i am truly not pleasedand if you innconvince someone how can you be so rude when i was still willing to deal with stsyong longer, this is HORRIBLECUSTOMER SERVICE how can you tell a customer how to spend their money when they have a preferance of whom takes there photos.
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November 2023 by A L
This place is horrible dont go here... drive to Christiana location. HORRIBLE
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July 2023 by Kathleen S.
I received my online order wentto Dover to return a few items. wanted a price adjustment for a jacket on the same receipt. The grumpy manager came over and said no unless you physically have the jacket here. No other stores do it like this. I dont think it would be as bad but seriously she looked angry at the world!!!! Jc penny I believe you just lost a customer.
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February 2023 by Kristen Singh
If I could give them zero stars, I would. We waited over an hour past our appt time, with two toddlers, and ended up leaving with no pictures being taken. They apologized to people who arrived way after us about the fact that they'd have to wait for our pictures to be taken, but didn't seem to care that we waited that entire time, all without complaining. Will never be going back here.
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December 2022 by William Fayson
Waited two hours after having a appointment time scheduled. No one apologized or even acknowledged them being backed up by hours.
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October 2022 by Larry Martin
Great photographer! Did well relating to children.
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October 2021 by Kota Flanagan
We got our Christmas photos done here and they came out AMAZING. The manager took our photos and he was patient, kind, and just overall amazing at his job.
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October 2021 by A M
We had a great session with Adam! Can't wait til next time!!
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October 2021 by Kristian Lake
Easy, friendly, great with getting kids to smile✨
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October 2020 by Sierra
Your session will last approximately 15 minutes.... So don’t expect to get exceptionally well photos if you have children. Depending on your photographer you will be rushed and your photos will be off centered and awkward looking. I often go here at times due to a good Groupon discount.. and it just depends on who your photographer is. It’s a must to bring your own props Unless of you are looking for something simple!There’s a very sweet older lady that lets me set up my props and ensures that my babies are smiling and she is incredible.. not sure who her name is. She literally never rushes me, and she does wonderful!
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October 2020 by Daniel Shultie
We went to get family Christmas photos and after not being told when our pictures we stopped in a couple days before Christmas to pick up our photos and they had cropped our son out of 2 separate photos and me half out of another. We paid 170 dollars so we called and spoke to the manager Adam just to say we can't use these photos and he laughed said there was nothing he could do. My fiance said I expect you to correct the problem somehow we paid 170 dollars for these. The manager Adam laughed and said yeah I'm about to hang up and than hung up. This place is not what it used to be save your money. Or at least don't hold them to any kind of decent standards and expect the bare minimum
