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August 2024 by Kathryn J.
Berry Van Lines Moving in Dover, DE, and my experience was nothing short of a nightmare and if I could rate them 0 I would. From the start, they failed to properly package any of my belongings, leading to severe damages during the move. Fragile items were not wrapped, and many were broken or scratched beyond repair.
The movers themselves were unprofessional and seemed untrained for the task at hand. They mismarked the condition of all my items, which felt like a blatant attempt to eliminate any liability for the damage they caused. It was clear that they did not care about my belongings or the quality of their service.
To make matters worse, I’ve been dealing with long-term damages to several items that hold sentimental value. This situation has been incredibly stressful and frustrating, and it’s not just about the financial loss—it's the principle of the matter.
Throughout this entire ordeal, I was shocked to find that NO ONE from Berry Van Lines reached out to me. I had to take the initiative to send them an email detailing my terrible experience, and even then, their response was underwhelming.
If you value your belongings and want a stress-free moving experience, I urge you to look elsewhere. My experience with Berry Van Lines has been an absolute disaster, and I wouldn’t wish this on anyone. Save yourself the headache and choose a more reputable moving company.
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August 2023 by Tyler Bond
Very poor experience with Berry Van Lines. They damaged up to $7000 worth of goods or straight up lost some. Not responsive to emails and only wanted to speak after I had escalated my claim with the Navy. Heavily damaged my custom wood kennel, two $1500 chairs, and my dryer. Had to try and repair them myself with my father so we could have things functional again.
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January 2023 by Rose Carter
Good place
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November 2021 by Jeannie Hastings
Went for a yard sale, wasn't much there
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September 2021 by Steve Mixson
Good place to pick up SIT's and then staff are awesome too
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September 2021 by Adam Taggart
Great service and the team was nice and professional. Be aware if you have a motorcycle to move to check the crate tie down points as I found the hooks to be not sufficient and pulled through the floor of the plywood. They fixed the issue but I beleive there crate builder to be lacking to skills to identify the issue before sending it out for pickup. Ill be hoping my bike arrives in one peice. Other than that they did a great job!!
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May 2021 by Shannon Wall
The Berry Van Lines Team did an exceptional job packing us out this week. All of the staff were extremely friendly, subcontractors so professional, and they took amazing care of our household goods. The best pack out we’ve had in 30 years of service and are grateful that they will be delivering and unpacking at our destination.
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December 2020 by Rise Up Garage
Great service and the team was nice and professional. Be aware if you have a motorcycle to move to check the crate tie down points as I found the hooks to be not sufficient and pulled through the floor of the plywood. They fixed the issue but I beleive there crate builder to be lacking to skills to identify the issue before sending it out for pickup. Ill be hoping my bike arrives in one peice. Other than that they did a great job!!
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August 2020 by Chris Gonzales
Great location to weigh vehicles
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August 2020 by Richard Griffin
Great place
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August 2020 by Marta S
The man who answered the phone inquired how I got their phone number. When I explained that I knew someone in the military and I was relocating from NJ to Dover, Delaware, he did not seem very helpful and said that he could not really assist due to the covid virus. I am unsure why I received this type of response, however , their website is misleading in regards to their services, respectfulness and professionalism.... Read More
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May 2020 by Joe Vargo
Delivered a load here. Received quickly. Lots of parking if you need to arrive early and can park in front before they open
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May 2019 by Richard Wright
Wonderful, my experience with the island crew was amazing. Greatly appreciated their Professionalism.
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May 2019 by David Carlson
We used Berry for our 3rd move into a different State......by far this was our best moving company. The Driver was on time, polite, kept us informed along the way.
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March 2019 by Lindsey Taylor
Al and Sean were awesome. Very nice guys and did a great job with our stuff. Thank you so much!
