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July 2023 by Jamie Blankenship
I've stopped by this store on two different occasions during business hours and the doors are locked no one's there and the lights are on! No one answers the phone.
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July 2023 by Angel Quinn
We called the store multiple times and got hung up on. we arrived and no one was at the store. Worst customer service ever.
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August 2022 by Thais L.
So my husband and I switched plans to AT&T almost 3 months ago. We signed up in our local Sam's Club in Delaware with John who is the manager. We were told with signing up our activation fees for our 4 lines would be waived, we would be getting a discount for being Sam's Club members, we would be getting the nurses discount, and a $1100 credit for trading in 2 of our phones. We were told our bill would be $115-120 for all 4 of our lines needless to say that has not happened. We have been charged our activation fees as well as auto pay and paperless billing which we were enrolled in from the beginning of our term and the list goes on from other bogus charges that have been slipped into our bill. Needless to say we have been having problems with our bill since we switched. Our first bill was around $480, our second bill was $185 and now after checking yesterday my third bill due is going to be over $900! I have been talking with customer service, the escalations team, and multiple managers from this department since July (3 weeks now). I have still not gotten a resolution to my problem and I have talked to between 6-10 different people. Every time I talk to Sony they have to put a request in and it takes 1-3 business days for it to be answered or for someone to get back to me. But it didn't take those 1-3 business days for you to take my money. I have been given the run around and have not gotten any answers from any one as to why my bill is so expensive, when will I be getting my discount and credit and how can I can my credit for the overpayment of my first 2 bills that have been payed. If you want to switch your service please don't switch to AT&T they are a complete joke and you never get the same answer twice. I will never recommend this company! Please to save yourself time, money and the headache switch to anyone but them!
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September 2021 by Paula Cuebas
Sigmarie is the best
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August 2021 by Harold Wyckoff
I wish to thank the staff at the AT&T store in the Dover Mall in Dover, De for their excellent interest in responding to my request. I was greatly satisfied with the service that was provided. I give the staff a five star rating.Harold Wyckoff
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August 2021 by TRIGGER “jayceir” RUE
They very helpful there in the Dover mall … they all need a rise for there hard work and dealing with people every day
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March 2021 by Karra McGraw
The sales associate at the ATT store in the Dover Mall that helped me on Friday was very welcoming, answered all of my questions and explained everything I asked for help with, was great at multitasking, helped me find multiple deals and whatever I needed to accompany my phone without overcharging me.I have absolutely no complaints and this man deserves a raise.
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January 2021 by Sandra Waller
Someone at this store manipulated my grandson into accessing my account and making a purchase that doubled my phone bill. I’ve been on hold for 10 minutes waiting to speak with someone. I’m done with AT&T after this.
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January 2021 by Sonia Aguilar
After the bad service in AT&T at Christiana Mall we came to AT&T Dover Mall Retail sales Keenan was the best at helping us.
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December 2020 by Jerry Wolters
Fine if you want to spend the day there since they only have one person working during the christmas holidays. The young lady was fantastic and very pleasant.My question is why just on sales person.
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September 2020 by Christopher Mazurkiewicz
CHAZAIRA D VERY PROFESSIONAL SHE HELP ME A LOT SALE WOMAN OFF THE YEAR!!??
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July 2020 by Willow H.
This is about a reward card I received for a promotion. I miss placed the card after having a TKR and AT&T would not give me another replacement card because the card was expired but the $300 dollars was never used because it was lost. So they got the money back, bad business for AT&T. This is from their 800 caller, if the money was not taken off the card why not issue another card? Will go back to Verizon wireless for better services.
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February 2020 by Kelly Ruggerio
I just want to let everyone know that Destiny from att store in Dover mall is awesome. She worked hard to make sure that I was happy from getting a phone to setting it up and dealing with customer service so I didn’t have to to make sure everything went well and smooth. I am very pleased with the results and couldn’t thank her enough for what she went through just to make me happy. So...I want to thank Destiny again for everything. You want good service.. go to Destiny
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December 2019 by Jesstine McLamb
Destiny was a great help. The staff were very nice and friendly. The store was packed but I still felt like I was the only customer in the store. And I really appreciated that
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November 2019 by Kenny D.
Walked in today to purchase the iPhone X and some accessories and was ignored for about ten minutes. Everyone was busy with customers and there was one lady in line ahead of me. After ten minutes of standing there wondering what to do, another gentlemen walked in behind me. Then one of the reps finally addressed me and said they would get me checked in shortly. I said "no problem, thanks!" The lady that was ahead of me got service and then finished up. Then the rep that was waiting on her decided to help the guy who walked in after me. No wonder why people are moving to online shopping. I walked out after that and will be making my purchases online from ATT or maybe Best Buy from now on. Thanks for nothing...have a good day! Store still never contacted me like Att said they would. Ended up switching over to Verizon.
