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October 2023 by Paul English
Easy to work with and took great care of my needs, will shop with them again.
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October 2023 by Joseph Drejka
Very professional! Great customer service! I’m very pleased with their work (radio, backup camera, door speakers and lights under my tailgate that lets you know if I’m turning, stopping or backing up. I’d recommend Sound of Tri State to everyone! You will see me again!
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September 2023 by Richard Paniagua
Great people to deal with, not just a website but people behind it you can talk to and they offered me an amazing deal, on a beyopnd quality product. Installed and sounding amazing in my car. Will shop agian!
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September 2023 by Dante DiPaulo
I had my 2020 Road Glide in for an Amp and Speakers install. Nice shop and store at the Concord Mall location. Everyone was so nice and helpful.They did a nice clean and neat install on my bike and most importantly it sounds great.I was in and out within around 3 hours.Thanks for the Good Pricing and Install I would use Sound of Tri - State again for sure.Thanks AgainDante
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September 2023 by Steven Reese
I have to start off by saying this is by far the worst place ever! I dropped my car off at 9 got a text around 10:30 that stated my car was ready. I get there i was handed the wrong keys but didn’t notice since my key looked the same. I searched for my car and things got strange when my car wasn’t in the parking lot so I went back in and was told it was a mistake ( ok that’s fine I thought) then was told it’s being worked on and it will be a half hour until it’s done . I went outside to tell my wife she can go back to work then in about 20 mins I was told they didn’t have the right led bulbs for my car but had them at the Dover store. They asked to reschedule but due to the fact my schedule is hectic I told them I couldn’t and I already paid for your service. Marlon the regional manager is who I dealt with told me he would have someone goto Dover and get the LEDs . It’s a two hr round trip . The guy he sent supposedly was back before that. So now I’m curious on what’s going on. I’m told my car was done and something didn’t seem right . I left it was not feeling right about it . I went back and asked for the box it came in and they brought out a box of leds from advance auto . So I confronted Marlon and the surprise in his face once he knew I knew he stole from me . Things got awkward and he tried to ignore me behind his computer monitor and wouldn’t offer any explanation. Wouldn’t give my money back because now his guys left and he wanted his advance auto leds back . So now I’m in a jam where I have to let people work on my car after I caught them stealing from me. Basically forced me into buying speakers half off ( more money out of my pocket ) to make things right. The only reason I went with it because I had to let them touch my car again . He want willing to work with me unless I was putting out more money . This place or should I say Marlon was very unprofessional and left me very uncomfortable. Now I have to pay someone to check and see if they actually put the real ones in a second time around . Im glad my wife and mother in law didn’t set the appointment for automatic remote start for their car. Didn’t think a regional manger would take advantage of me and basically stole from me and I was left with just him to deal with . I still hope there’s someone else I can talk to about this matter because as a company im sure no one wants this type of business and shady acts happening under their roof of business. You don’t steal from customers and and when confronted act as if it’s not a big problem! This could’ve been dealt with differently but now I need to reach out to everyone I can because no one should fear being stole from.StevenYou would think someone would’ve reached out and fixed this
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August 2023 by Jesse
I was extremely impressed with the service, price, and products I received from Sound of Tri State. Jamie and his team were timely, neat, and informative, and completely backed their product. I will return for future needs.
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August 2023 by Leon
Did not include screws to mount radio to radio kit. Did not respond back to email about these screws. Rejected my original review.
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July 2023 by Eric Taylor
Amazing place! Everything you could want and service that is incredible! Marlo in particular, was outstanding to deal with! This is your one stop for all your car audio (and other thing) needs!
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July 2023 by James Degrazio
Knowledgeable staff helped me pick the right speakers for my truck and had an opening and installed same day as purchase
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July 2023 by Fonzy C.
Old radio died so got a new radio installed and they replaced my remote for my remote start on my truck all in one visit
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July 2023 by Mike C.
I'm this is going to be my go-2 place for stereo gear. They have the best prices and amazing customer support. I orders a KENWOOD deck for my RV and couldn't get it to power on...so I called and they showed me the issue was with what I did and how it wasn't a stereo issue. The fact that the took the time out to help was amazing!!! Great shop to buy products from for sure!!
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May 2023 by Joe Simeone
Mario Abston worked with me on my system selection and he explained various options in a very clear and concise manner. His assistance and knowledge allowed me to select and purchase the Kenwood DMX958xr navigation system and it was an excellent choice. Any future Sound of Tri State purchases will be done with Mario
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May 2023 by John Dotsy
Products are excellent. My second time purchasing from sound of tri-state. My issue is with delivery. Sound of tri-state set up ups ground that you had to sign for at the physical address where delivery was set for. I live alone and work. So it took me almost a week of jumping through hoops to receive my package becuase sound of tri-state put a stipulation that the package could not be left at a pick up center, had to be delivered to the physical address and signed for. I missed a day of work and stayed home all day on that day my package was scheduled for delivery. My package did not get delivered on that date. Was not happy with that at all. This would be a reason for me to not order from sound of tri-state again. When I finally received my package I was more than happy with my purchase. Equipment was what I ordered and in excellent condition Due to excellent package packing by sound of tri-state " thanks guys". Box was in bad condition because of ups bad handling practices. I prefer FedEx, seen some of these ups guys in action, I prefer fedex. After the frustration had gone away and replaced with joy because of the excellent quality of the stereo equipment I received I will order from sound of tri-state again because after they read this review" I know they will not let this happen again!!!"Thank you sound of tri-state and keep up the good work.
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March 2023 by Akisara
Got my car touchscreen/stereo replaced here.Very helpful and understanding staff. Quick and efficient service. Will definitely be back for remote start installation.
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March 2023 by T.D. Clemens
I can't give a single complaint against SoT! I have never had issues with the items that I've purchased from them or shipping. Call their stores or go online to reach their customer support and you will quickly find out that I'm telling the truth.
