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November 2023 by Omar
If you want to wait for hours on out while staff sits around looking clueless. This is your place! They honestly deserve 0 stars ??♂️
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September 2023 by Doris Ferguson
The only reason I'm giving out one star is it doesn't give you the option to give them zero I have tried calling this store over 2 weeks they never answer the phone's over there and I am disabled at this point it's so sad
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July 2023 by John Bailey
Sending a special thank you to Joe. I appreciate your effort and the updated SIM card. So far, so good. I'm keeping my fingers crossed
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July 2023 by Elizabeth Salazar
If all customer service reps are like Luther, I really don't know how this business is still in business. Luther has been my WORST ever experience with a CSR. The way he talked to me should not be allowed here or any other places. This guy is a joke of a sales man! This used to be my store but thanks to Luther from today on, I'll make sure not to step inside this store ever again!
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July 2023 by Carol Cool
Stopped there to pay my bill. Joe answered all my questions without being aggressive, about offers for services and promotions
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June 2023 by Jerolyn Frink
Noah is one of the best employees.. he went above and Beyond to help me out..I always liked Tmoble
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May 2023 by Bonita “B” Hughes
Awesome Staff 110% satisfied Ask for Adrian tell him what you want and I'm sure you won't be disappointed
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May 2023 by Maria Alley
Not good had to wait a while then They could not really answer any questions I had about a new phone
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March 2023 by P1N3 apple
Rep tacked a charger onto my bill without even asking if I wanted it when i was getting a new phone. When i said I already have a usb c charger he said it wasn't compatible and I'd need the one from the store. I bought it because i had to charge my new phone while at work and when i got home after work i realize my old charger is also a 30w usb c just like the one he sold me except the port is different which doesn't impact charging. Lie to me once, shame on you. Lie to me twice to make a sale, shame on me. That'll be my last visit to this location as a new local.
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February 2023 by Ruben Ortiz Jr
Jeff and the entire staff are awesome. Best T Mobile store in the State. Best customer service around.Well worth the drive!
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December 2022 by John Masterson
Great service. I went there to get a new glass screen cover for my phone. I've been to the Peoples Plaza store two times within the last month and a half for the same item and was told it wasn't in stock.The employee took my information and said it would arrive by mail and to bring it by to have it installed. It never arrived. So I went to this store today for the same item and was greeted by two very helpful young men that got me all squared away. They informed me that I was to receive an email confirmation that the order was placed and was advised to hang out a minute to confirm that the order went through which it did very quickly. The employee at the Peoples Plaza store never made mention of this ever on both visits ..I'm not sure if the employee needs additional training or what as the young gentleman at this store were very helpful and knowledgeable. Thanks again guys and great job.!
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December 2022 by Samantha Kane
If you go to the tmobile on 40 in bear see Noah. He is amazing and very knowledgeable! 5 stars for him.
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December 2022 by Iris O.
My husband and I had an awesome experience on Blackfriday our rep Jeff was the best along with another rep we can’t remember the other guy name help us beyond measures. Jeff was friendly, kind and very knowledgeable. They made sure we got a great deal, which we did. We are truly satisfy with our new upgrades ☺️ This location will be our go to from now on (Well only if Jeff or the other guy is there) Thank you so much for a great smooth day.
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October 2022 by lynn johnson
I don’t usually go as far as to leave reviews but my experience at TMobile and the Rep AYJAY was worth a shout out! AYJAY was extremely helpful and knowledgeable of my phone issue and he worked diligently to resolve it. It’s rare to find a rep who will work to resolve your issue with the kind of patience and care that this young man possesses. My experience that day was the best so far. Thanks again AYJAY!!!!
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October 2022 by Patti Holland
Jeffrey was extremely knowledgeable. He was an absolute pleasure to work with. I will request him on my next visit!!
