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February 2024 by Monsters and Ghost Explore with me
What's going on with this people here at Lowe's what their attitude problem not good I'm at Lowe's all the time in different places shopping this is the only one that people has attitude pitiful so so uncomfortable .
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January 2023 by Kyle Jahn
Literally just had a Christmas present Stolen from me from customer service. Came in to return a Christmas present bought from my brothers card, I said no wait can I get store credit this is a present and it would go on a card that doesn’t belong to me… I asked to speak with a manager, and during that still processed the refund, even though I asked her not to. Now out of my gift and the money, and the manger tells me just have him buy it again.:
Candis the manager awful and Danielle the customer service lady awful..
So now I am out my Christmas gift and the refund.
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August 2022 by Deb Johnson
I realize that there are a lot of negative reviews, especially concerning customer service. But I wanted to give a huge shout out to Merari and Mikaela who both worked tirelessly last night until our issue with a 2-week-old refrigerator was satisfactorily resolved. While we won't know if everything is resolved for good until a replacement is delivered tomorrow, my husband and I are both truly impressed with the customer service we received at the Bear, DE Lowe's store last night.
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July 2022 by Rob K.
I Shopped for what I needed at Lowes and I had a Lowes gift card $25.00 .I went to a cashier to help me with my purchase and she helped me scrape off the covering over the cards pin # ,but in the process of taking off the covering, some damage may have occurred to the numbers so I was sent to customer assistance that was a waste of time and my cousin had spent $25.00 for the gift card the couldn't get the card to work and I was told they can't help me.My cousins $25.00 was wasted for a gift card that was purchased at Lowes and the items I wanted to purchase was left on the counter. I am a very dissatisfied customer and I will not forget how badly I was treated my items came to $15.45 and I had a gift card $25.00 .They thought it was more important to turn me away than honor the$ 25.00 gift card. I am going to home depot, the h_ll with Lowes signed A Very Unhappy Customer.
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June 2022 by Donald Ball
North East Md store is ABSOLUTELY THE WORST STORE EVER! Management does not care they do not follow up with you after they tell you it will be couple days to get product. Bought a battery operated Self Propelled push mower used it 5 min battery was dead. Contacted Store they said battery was probably bad they would have new one in couple days. Well that was April 25th 2022 here it is Middle June no battery. Contacted them several time called corporate 3 times nothing. Folks Save your MONEY go anywhere But Lowes Especially Especially the North East Md store!
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June 2022 by Peter A.
DO NOT ORDER ANYTHING ONLINE FROM THIS STORE! They will promise delivery dates and times for your appliances after you paid good money for them and will never show up to your house even with garuntees. Absolutely worst delivery service and customer service I have ever dealt with in any Lowe's. Three days of rude and disrespectful employees talking on the phone and never receiving my order was enough for me to NEVER buy another product from Lowe's regardless of any military discount they offer. Worst $750 that I will have refunded and spent somewhere else. Good riddance!
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July 2021 by Demetrius R.
Went to lowes today wanted to spend about 2100 dollars could not get one employee to help it was either this person is on lunch no one there seemed to care so I will take me business to home depot this is a big fail for you lowes highly dissapointed
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November 2020 by F. W.
Lowes sux like lollipops!!! This is the second time I've ordered online to be disappointed!! I ordered a washer dryer to be delivered and the day it was scheduled planned my entire day to receive. No show alllll day!! Unprofessional!! I am Done with lowes!!!
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November 2020 by Anika R.
If i could give this location zero stars I would. In August we began to install hard wood floors on our stairs and had been sent all the materials from lowe's. While it was being installed we discovered that they had sent a completely different finish of wood for the nose of the stair than the flooring. We were told they would correct their mistake and yet again it was not a match. Now in November they are refusing to match the finishes and will not help when this was a mistake that could have been resolved sooner.
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August 2020 by Bill D.
Employees not all wearing masks or wearing them below their nose, above their mouth or below their chin. The customers do, why not the employees? This location has lost most of the longer term employees that made this store great. There is clearly a management problem at this Lowe's. Even though it is less than 2 miles from my home I now avoid this store and go to either Depot or to the Lowe's on Rt. 13.
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March 2020 by P E.
We stumbled across this Lowe's while waiting for another retailer to open. At 8:30 AM on a weekday, this location was well stocked and not very busy. Definitely would return if I was in the neighborhood. The only negative point is that the lighting in this location is poor -very low wattage which makes it difficult to read the fine print on some packages.
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April 2019 by Kurt S.
I don't understand why anyone would buy anything here ever. I went 5 times to buy a door and was given the run around. When I finally got the guy to come out and measure no one was in the store to let me buy the door and see the quote this was 2 weeks after he measured. I then was give a quote of double the price originally stated. Do people know there's usually a Home Depot close by? Just save yourself all the hassle and go to home depot.
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April 2019 by Karen C.
Let me start with the people. They staff is always friendly and helpful and will even call other stores and make other suggestions to help you. The stock however SUCKS! The store might have the main part you need but not the installation accessories. Example I bought the Pro Plumber Frost Proof Yard Hydrant and right on the box it says you need a hydrant elbow or a hydrant tee that is not included. Well they don't have it and you have to go online to get because no store carries it. GREAT! I really don't mean to be irritated but ever since they moved to the new location it seems that they have made it harder to show here. If I wanted to buy stuff online I would've just done it, but the reason people go to big box stores is because of the possible selection and hands on plus that buying a product in person gives you. Plus what happened to them selling irrigation stuff for the garden? No store carries it any longer.
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March 2019 by kathleen galler
Great selection & quality
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March 2019 by Raj k
Associates are very helpful in finding some of the items
