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December 2023 by Conor Coffey
I called and was immediately put on hold without talking to anyone. 10 minutes later, still listening to the same looped music.
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October 2023 by Robert P.
terrible, horrible. I have been on the phone with them for the last 3 days for medicine to clear up an infectionthe dr told me to call her on Friday to make sure the medication is working too bad that it's now Wednesday and 25 hours after the script was to be call in no script no medication and I am stuck on hold as the prescribing dr is no where to be found do not recommend Whitman Walker
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October 2023 by Fergus O'Brien
The worst most inefficient pharmacy in the world. I pulled all but one prescription and moved them all over to Safeway at 490 L -- never had a problem or an issue. The only person who knows what they are doing and or seems to care is the onsite manager but be prepared to go the extra mile to get in touch with them. A friend who moved here will be doing the same. They have messed him about with their inefficiency (come on folks it's not rocket science to manage prescriptions) and after showing incredible patience he is finally ready to throw in the towel. I did warn him but he never anticipated it being this bad. You literally cannot write this stuff -- it's like a conspiracy to make your life miserable. Hire an IT person/s who knows what they are doing (it's 2023 not 1992) and a staff that knows how to manage it.. and get your system sorted once and for all. We are talking about people's health here and in concept the Whitman Walker organization has done and is doing wonderful things.
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October 2023 by Kyle T.
Was told by staff "we only have your prescription available if you pay for an appointment with one of our doctors. We are out of stock if you use the prescription you have from an outside doctor".
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September 2023 by Destiny “Dessi” Jones
Perfect, professional, personalized & pretty place to visit.
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September 2023 by Sophia Park
Constantly put on hold for long periods of time and hanging up on callers!! Phone won’t even go through at times. IF you actually get to talk to someone, great service.
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August 2023 by Kyle B.
This place is an embarrassment to DC's LGBTQ community. I've been a patient since 2014. The doctors are great. Literally every other aspect is an issue. Good luck getting a person on the phone. Expect to sit on hold for at least 20-40 minutes just get through to someone. Calls are routed through a call center based out of Florida. You should also expect to also wait an extremely long time for both your appointment and then again for lab work. I have an issue with the pharmacy almost every time I need to refill my prescription. Missing medication, the wrong quantity, delivery and billing issues, etc. The manager, Amanda is rude and condescending. My most recent experience will likely be my last. I reached out requesting the doctor refill my prescriptions. Several days later I got a call saying I needed to make an appointment. I reached out and Nicole Tillman told Dr. Clark had no availability. I asked if I could see another provider and was told no, I would need to follow up when I could come in before 4:20. I submitted feedback and someone followed up, saying I was misinformed. I was then able to schedule a later appointment with another provider. I plan on relocating soon, otherwise I would find another provider in Washington, DC. Going here is not worth the mental or physical stress.
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August 2023 by Sonya Whitaker
I would recommend Whitman Walker great interaction and great service
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August 2023 by Kaidan Blackmer
I wish there was more funding going towards bettering the pharmacy. The constant putting people on hold for long periods of time, hanging up on callers, and not filling prescriptions on time, not delivering medications on time, is so unfortunate and kind of sad. The look of the pharmacy is great but the service is what’s suffering the most. People need their medications so it’s such a let down.
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August 2023 by Richard B.
Some great doctors, horrible office staff and management. You will have so many headaches from the incompetence, not worth it
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July 2023 by Meredith Serba
One of the few places that treat LGBT like family
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June 2023 by Mike Gibson
Horrible customer service. No one ever has time to answer the phone to get your medications delivered and they require you to call In to schedule the delivery. I dread having to deal with this pharmacy. I’ve been on hold as long nearly 30 mins waiting to speak to someone for a conversation that takes up 2 mins of their time…. I get better service with CVS!
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May 2023 by Thomas W.
i called 3 times to set up an appointment no one on the phone was able to help set one up for a new patient. so i walked in to set up and after waiting an hour i was told they maybe do maybe don't accept Cigna health insurance and told to come back in a week. WHO DOES THAT POSSIBLY WORK FOR
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May 2023 by Julie Anne Harris
Their customer service is excellent. They always answer their phone quickly, unlike most pharmacies, and they are always most helpful. Their delivery service is also convenient. However, I have to dock them a star for their IT system. I can never seem to renew my prescriptions without calling and talking to someone in person.
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May 2023 by Samantha L.
This place was the fucking worst. The staff was 0 help and I actually caught one of the fat nurses, named Jessica Harnish, going through my purse for food. When I requested she be fired, her supervisor responded that she had tenure and was getting weight loss surgery to correct her eating disorder.
