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November 2023 by Herb
I had my suv washed there this morning.
There is a rubber mat in the rear of the suv.
I appears that they removed the items on top of mat to vacuum and pilot them at back on top of the items that I had there.
Obviously, there management and training appears to be non existent.
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August 2023 by George 96
Very very expensive car wash. I have paid almost $40 for basic vacuums and outside wash. To be honest the service wasn’t very good, a lot of spots were missed, even vacuumed looks dirty. They don’t vacuum under you floor mats. The guy told me you have to pay additional money if you want floor mats wash and then we can vacuum under them. Rims dirty, trunk corners dirty, wheel wax lasted 2 days. I mean for $40 dollars we can find way better places.
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August 2023 by Hannah M.
I’ve been going here for a few years now and really enjoyed it when it was Wash & Shine. Since becoming Flagship, the cheapest car wash you can buy that does inside and outside of the car is $36 (used to be around $25 for wash & shine). Probably going to go elsewhere, the cost just does not justify the serviceServices: Polishing
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July 2023 by Jacqueline C.
Got the "Ultimate" which includes interior and exterior cleaning ($36.00) and my car's interior looks exactly the same. There is dust and smudges that we're not cleaned. Attendants were rude and impatient. Do not recommend and will not go back.
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July 2023 by Roman Dogadin
I got the most expensive wash at this place and they did a terrible job on the rims. When I got home I realized that they barely wiped them; they were all still dirty with the black film on it. This was my first and the last time at this place. The interior also had dirty spots on the door. Other car washes are cheaper and do much better job.
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July 2023 by Kahlil Lam
Terrible service. They did not vacuum the car back. Airpods were stolen out of center console which had clearly been gone through. Customer service for Flagship wasn't much help either. Used to love this place under old ownership, will definitely not be coming back.
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July 2023 by Melanie Knaetsch
Despite all the negative comments I’ve tried their service since it’s so convenient on my way to work and everything was perfect. They helped me find the right service- car was very clean and even helped me with alternative payment options since I forgot my wallet. Overall very good experience.
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July 2023 by Kathleen Palmer
New owners. Prices went up but service isn’t as good. Needed a wash badly so paid for highest level. They charge you extra for rubber floor mats but don’t clean underneath. Visible dirt on outside of car after wash and dry. Not even sure they vacuumed inside.
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June 2023 by Monica Sahebi
I went on 6/4/2023 around 1:49pm for a car wash and interior vacuum. The service was quick and the wash itself was overall okay. My problem is that they either took or lost my toll tag that I had just gotten and not placed on my car yet. I looked throughout my car to see if they placed it somewhere else but couldn’t find it so I asked one of the employees that worked on my car. They brought the manager who proceeded to tell me “well I asked my guys and they didn’t see or take it”.. okay? Then you’re saying it’s my fault? I got no apology, nothing. I will not be returning to this location.
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June 2023 by Mark Daigle
Slower than watching paint dry, got here at 8am today there open time and its 8:27am and my car has yet to enter the wash portion. Really. Just wow. The Conn. location runs things WAY better. Will not be coming back.
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June 2023 by Elad Strohmayer
Flagship Car Wash are new owners and while the price has doubled, the service deteriorated. Even though I paid for an inside cleaning as well, they did less than they did for half the price under the previous ownership. Beware and save your money and don’t waste it in this overpriced and poor quality car wash.
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May 2023 by Straight S.
Flagship destroyed my rear windshield wiper, said they'd pay for it, had me fill out a claim form, and said they'd call me to arrange for reimbursement. The next day, a "general manager" named Jose Castillo (who was not onsite on the day of the incident) called me and said it "preexisting damage" and that Flagship was not going to pay anything. He knew that was a lie, and so did I, because I had just taken the car in for maintenance and the car was in perfect condition (I have the docs to prove it). Incidentally, the car wash isn't even good. They are always backed up onto Wisconsin Ave. And they doubled the prices since taking over from Wash n Shine (which was excellent). Save your car and go elsewhere.
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May 2023 by Brett Y.
I've been coming to Wash and Shine for years. I always liked it.Flagship took over and what use to cost $18 for the Classic Wash now costs $36.I'll have to find another place to get my car washed.
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April 2023 by Dirk R.
New owners, bad experience. Most importantly, the car isn't clean for USD 25. Many areas are totally untouched, as dirty as before. The car is half wet so we had to towel it dry ourselves. The new owners also took away the lollipop for kids and the air freshener. We won't come back.
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April 2023 by Mary Lou Thornton
We waited in line for 20 minutes then were told we were in the wrong line and could only get an exterior wash. While in line no one told us the right line was wash only. The guy in charge told us that he had told us. Curious. Finally they relented and gave us a cursory vacuum and wash. We have been customers at this location for many years but since Flagship took over service is awful. We won’t be back.
