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February 2024 by Mohamed Ali
We needed help on our bills and some other questions Lukas solved our problem in less than 5 minutes, we entered the shop sad face we left happy face and smiling Verizon needs more employees like Lukas .Thank you Luk
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January 2024 by Thomas Costello
Raj helps me to set up my new samsung s23 and he transferred everything to the new phone. Highly recommend him
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January 2024 by Aram Jafarey
This outfit are total crooks. My 84 year old stepfather is on my Verizon plan and owns a Nokia flip phone. We bought the phone less than a year ago and it started to malfunction, not holding a charge and warning of fire hazard when plugged in. The phone was still under warranty when he took it in to this store for service. I want to single out Asad Agha for steering my 84 year old stepfather into paying $230 for in-store delivery of a new phone instead of calling me - the plan owner - to order a free replacement shipped to a home address. If you had a choice of paying $230 or 0 for the same phone and about the same delivery time, which would you choose? Total scam. I would also like to single out Asad’s colleague, Luke, for handling a poor customer service with composure; but we are still out $230 that should not have been paid and now I have to call Verizon about the increased plan cost, they put him on a 5G plan for a flip phone with almost no internet functionality as well as signing him up for a $10/month protection plan. I authorized none of this. It brings me no pleasure to write this or spend the time w Verizon customer service. I’ll be filing a BBB complaint as well as posting this on a Verizon forum. My advice is to stay away.
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January 2024 by Sydney Johnson
Very Nice
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December 2023 by Shari D.
Came in here to upgrade my phone and was pleasantly surprised as there was only one employee present with how seamless the process was. There were several updates that needed to be made and I was able to get in and out in about 20 minutes.
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December 2023 by Karley Kranich
We had the best phone experience with Lukas! He showed us fantastic customer service and helped us switch over from AT&T seamlessly. He even called us to let us know our phones had come in. We’d recommend anyone to go see him. Verizon is lucky to have him!
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December 2023 by Paxton Helms
UPDATE: Thanks to Luke and team at this store for helping me get my watch / phone number sync issue resolved --what a pain before they got involved and solved it very quickly. Very grateful!
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November 2023 by Courtney Steele
Needed help with some issues on my business account. Luke helped with the entire process, made everything very easy to understand and answered all of my questions throughly. Transparent, efficient, fast and more importantly very friendly. Recommend to everyone, ask for Luke!
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November 2023 by Alonzo Brown
I attempted to purchase a fast phone charger a few times before or after a nearby appointment. It's never busy, but I have never been offered assistance or told someone will help me shortly. Each time I simply walked out. Today, I ordered the charger online.
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November 2023 by Rachel Beerman
Raj was incredibly helpful in activating my new phone. Took no time at all, everything is up and running. 10 stars for Raj!
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November 2023 by Nicholas Phillips
Lucas was amazing. Efficient, friendly, and cost conscious. Best phone store experience I have ever had!
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November 2023 by Brian Starace
Got a new phone here -- ended up with $70 of extra charges on my monthly bill. Had to spend forever on the phone with Verizon to get it sorted out. Go to a different store.
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October 2023 by christopher shubert
Went in to transfer old to new, Lucas was very helpful and quick. Highly recommend this location for your cell phone needs.
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September 2023 by Molly Wagoner
Luke was absolutely fantastic to work with!! My old phone was giving me tons of issues, which resulted in a problem on my Verizon account that required lots of calls and hours of effort to get resolved in order to even buy a new phone. Luke helped me get the account issues fixed and buy a great new phone, all while making sure I was got the best deal. I've been a Verizon customer for 15+ years and had an iPhone for almost that long and this was the best customer service I've had that entire time, by far. I am so thankful for all the hard work Luke put into helping me get an awesome new phone. Thank you!!!
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September 2023 by William Allen
This store is useless. They are an authorized retailer. Can’t do much to assist with your account. I attempted to purchase AirPods and add it to my account. They only had the most expensive version and couldn’t add it to my account. I’ve come here several times for several reasons, and they’ve never been able to help me. Such a waste of time coming here.
