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October 2024 by Gaby Rodriguez
Woman at checkout with nose ring was actively rude to me as I checked out, rolled her eyes and was sassy back to me when I said thank you. One of the other workers was nice and helped me find something but the woman at check out one should not be in people facing role
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July 2024 by Cristian Ortiz-Romero
Subpar customer service provided by senior male employee.
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June 2024 by Faustine Luo
The store feels a little bit dirty, everything is dusty and it isn't the most well maintained. The selection is also really bizarre, trendy 2000s items only and no basics
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June 2024 by Tyrone Roberts
Although my online order has not be resolved, yet, Mike, Karen and Chang were amazing with assisting me. One of the few stores in Georgetown with genuine customer service.
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June 2024 by Jordan H
Female store manager told me that I could not return my items I just purchased days before because the tags were not on the items. Which I can understand if thats the return policy.. (no argument there) however the return policy states that you can return without tags as long as it is not final sale or without a receipt.. which I had. She not only told me that she “couldn’t do anything for me” but she also told me when I asked if this was the return policy here..stated that it was the return policy to not accept clothes without tags. I called customer service, along with the nearest Urban Outfitters and they reassured me that it was not in the return policy to not accept. So I went back into the store and asked to speak to a manger and talked to the assistant who again reassured me that I can return my clothing. I have not worn the items but simply thought I was going to keep them and soon realized there was nothing in my wardrobe to match.. common mistake among many im sure. I re- explained the policy to her to which she said she doesn’t do this and that that was not the policy and will only do it this one time. Her attitude was un-kind and gave the impression as if she didn’t want me shopping their to begin with, this experience has salted my attitude towards this store.. Definitely lost a customer out of me??
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June 2024 by O. S.
Shout out to Andy! She was super helpful and friendly. Helped me find exactly what I was looking for and went out of her way to get my size.
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May 2024 by michelle smith
Over priced. Not a great selection anymore
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March 2024 by Abdullah “Abu” Naimzadeh
Went in to buy an umbrella since it was a hurricane and flood warning and rain was coming down hard. I asked if they had any available and the short white girl with blonde hair gave me a look and said “What do you need one for you have a hat..” and proceeded to turn her back to her coworkers and continue to say some rude remark, eventually ending with “…I get so mean when I’m tired..” which is just wild to me. I’m thankful that her other coworker was helpful and saw the last umbrella and I was able to secure it. This is wild and for sure not returning nor recommending anyone experience that. Not 1 star because the coworker at least helped me out
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January 2024 by michael DiGeronimo
It was really crowded. Prices are high, which I expect, but the quality of the clothes has really declined.
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January 2024 by Craig Spisak
Great products, average service.
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December 2023 by Kenneth Steinslofer
Fantastic
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December 2023 by Kevin Velázquez
Excellent
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December 2023 by Edward Golding
1 register open and anagram says others aren't working.
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October 2023 by 김m.y.
It seems like all the popular styles of people in their teens and twenties are gathered together.
It seems like all fashionable people in Korea wear clothes from Urban Outfitters.
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October 2023 by Isabelita Sola
Not my style, caters to younger
customers
