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August 2024 by Phoebe Hering
Best UPS store with kindest, most helpful staff! Best I’ve been to!!
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July 2024 by Suzan Al shammari
Don was sooo helpful and professional. He went above and beyond to make sure my Amazon order is picked up for return. Truly incredible service!
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July 2024 by sam M.
The owner is one of the kindest, most accommodating, and patient people in a city that can be very cold.
I was truly blown away by the level of care. There's a lot of UPS stores in DC, but I doubt another will give you the same quality of service
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July 2024 by Cristina Valente
This is the most helpful UPS store. The customer service is above and beyond here! I needed printing done that no UPS stores around could do. Don went above and beyond for me, helping me get the print size correct even when I had left, Don took time out to figure it out, and then waited for me to come back and collect the printing. I am so impressed with the level of dedication to customer service. It’s an admirable quality that is rare to find these days. The only UPS store I will use when I’m in DC. THANK YOU, DON!
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June 2024 by Owen Fitzgerald
Came to return a Verizon router, but their system didn’t work and I couldn’t return it at first. Guy was super kind and even gave me a couple slices of pizza though. Verizon sent me a shipping label and paid for it. It was UPS’s fault and not Don’s. Don is a good soul.
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June 2024 by joetta appiah
Awesome place! And very kind service.
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June 2024 by Burcu Copuroglu
Too much attitude.. not sure why?! UPS staff at 13th and L are much nicer..
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May 2024 by Alkie A.
Always a pleasure to visit, clean and friendly service. Also love that there is notary service available here.
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May 2024 by Allie
I LOVE this UPS store. All the workers are so nice and so willing to help. I've never felt rushed and service is super quick so I'm always going in and out. Even if I'm a little far away from this location, I go out of my way to make sure I come here because it's just the best UPS store you can step your foot into!
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May 2024 by Mikal Yemane
Wow they are both so amazing and they go above and beyond to help us out every-time that that we send out packages and they are so accommodating and super friendly. We could not do what we do without them
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May 2024 by Marija Sunjka
AMAZING!!!!! Wonderful team, and support! Helped me out when I needed it. Very flexible and accommodating! I recommend them to everyone! Ask for Don!!! He was so supportive and helpful! Highly recommend
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February 2024 by Gonzalo Cabral
Worst UPS store I have to deal with. The guy at the counter on Friday, February 23 is the total idiot full of attitude and lazy.
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February 2024 by JG
Great customer service each time I’ve been in this store. Don and Kim are not only competent, and respectful, but also have positive attitudes. Of note, the holiday’s seemed especially chaotic with the amount of customers needing support, and I was surprised how well they’ve kept up their helpful attitudes. Appreciate the consistency in sustained professional service. Thanks!
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February 2024 by Blue Peter
Great!
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December 2023 by Darrin Rogers
Hello, I have had great experiences at this UPS location been going here for over 5 years doing business with them. Their team is friendly and helpful. I recommend using there services if you are in the area. Miss Kim is always smiling and greeting customers.
