-
The number to call doesn't work.
-
December 2023 by Adebisi Agoro
Great!
-
August 2023 by Jaguar_44 Marsh
Company does not follow policy or procedures. The Sr. Management needs to be investigated
-
March 2023 by Jazzmine J
I’ve used this credit Union since my mom opened my account about 10 years ago. While I love my relationship with TDFCU staff I wish their systems providers would update their digital platforms asap!!! I shouldn’t have to view a paper statement to confirm if my credit card has been paid in full when my mobile banking is showing something completely different. I’ve been working on my credit managing it perfectly in preparation for a new car purchase this year and now a late payment has populated as a result of a mobile banking issue!!!….. Your online banking/mobile banking platforms should correspond to paper billing- I’m not sure why mobile banking shows paid in full for the month but paper statements do not…. Now reporting as if I’m late to credit agencies, and I would have easily paid it!!! It’s a disaster!!! Debit cards have stopped working in the past, making it impossible to purchase or withdraw from ATMs, and no assistant after hours when center is closed. The least us members could have is an efficient digitalized platform to help us manage our banking. I’m very frustrated and concerned about this “late” reporting. It should be disclosed to members that online banking info isn’t accurate or courtesy calls should be made to help members. Especially if they’ve never been late before. Making it seem like we dropped the ball as the consumer isn’t cool at all!!! I’m on top of my finances like white on rice, if it showed due I would’ve paid it simple!!!
-
December 2022 by Alice J
Customer service was incredibly dense. I called to ask for assistance verifying my email address through their online portal. I told them right off the bat I haven't been receiving any verification codes in my email. They asked if I had checked my spam email because they had sent an email "one two three four.. ten times" (literally counting out the number of emails in a barely suppressed sarcastic manner). I had to be the grown-up problem solver and ask if they were sending it to the right email address, re-affirm I hadn't received any of the emails they had apparently sent, then ask what the next steps are. The agent receiving my call offered none of this and was apparently happy to sit in silence while I did her job for her.Getting the auto loan in the first place was a disaster. The lack of assistance from their loan department is laughable. It’s like they don’t want your business. Despite sending all the necessary documentation well in advance we showed up at the dealership and found out they hadn't disbursed the auto loan. First their email servers crashed, then the loan officer went on vacation without notice without transferring our loan to someone else. Even if these excuses were true, do you want to do business with a lender that wouldn’t set up auto replies to let you know they’re not available? The email server crash was also well after we sent documentation, given the lack of any bounce back notifications.Then, literally on the phone as I explained I had sent the purchase order, the loan officer snapped “No you didn’t.” I explained they need to scroll down. They said they did. Then, after a pause, they admitted the document they were staring at was, in fact, the purchase order.Not only were the excuses and deflections endless, but any attempt to ask clarifying questions was met with annoyance and condescension. I’ll never understand why some people take client facing service jobs when they don’t like being asked follow up questions. I had to manually ask to receive instructions on when and how they would like me to pay back the loan, along with a confirmation email that the loan was processed.The headache and unprofessionalism barely seem worth the savings, and I am actively shopping for someone else to refinance our loan.
-
November 2022 by Ronnie Thomas
No issues, as it was after regular inside usage.
-
April 2018 by Abu Yusuf
Great service
-
February 2018 by Quintillion
They declined my request to attempt online banking, and didnt give me a reason as to why. They also changed their contact number to reach them and i still have not seen my new pin number. Horrible service
-
November 2017 by Michael Branch
My experience was very welcoming and the teller was extremely helpful.
