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November 2023 by Ankit Patel
Excellent customer service and location! Pro Tip: download your labels ahead of time if you have Verizon. Cell service isn't great inside of the store.
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November 2023 by Colin K
I was renewing my passport and needed a head shot and delivery to the passport processing center.UPS Store associate Mo ( i believe that was his name) was literally the best customer service i've ever received. he provided scissors, stapler and space to prepare my documents and i could not be happier with his service. he was the only associate in the store at the time i was there and had several customers in his service but he didn't crack under pressure. I will absolutely be using this store in the future if Mo is the standard. Thank you for all your help!
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September 2023 by Giorgio Askew
Valencia was great!!She helped me locate a package that was seriously delayed and had no movement for three days! She called me back with an update as promised, which is rare nowadays.Thank you !
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August 2023 by Jefcoate O'Donnell
A big thank you to Courtney and the team at UPS Navy Yard. This is the best UPS. I have been to. I was shipping art and degree frames across the country and they 1) gave great advice 2) made sure everything was perfectly wrapped. My frames arrived quickly and in great shape.
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August 2023 by Amani Williams
I’m always in the Navy Yard store and whatever I need help with Courtney is always right there to help. She’s always pleasant even after she helps other customers who gave her a hard time. I love that she doesn’t let that stress out for the next guest. Her game face is always on and ready to work.
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August 2023 by Ray
Came in today at 3:30 and had the most pleasant experience being helped by Courtney. She was professional, patient and very helpful. Thank you so much for make my day a little smoother!
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August 2023 by Connor Lee
Workers were helpful and nice, but I shipped a $2k computer that arrived smashed and damaged. Fed Ex and USPS are much more reliable.Edit: Called the store today and the staff was rather rude when I asked about the claim for my smashed computer. They told me that I have to wait for what could be up to a year to be contacted about my claim. So, a smashed package, somewhat rude staff, and a potential year-long wait to be considered for reimbursement. Just hit up Fed Ex next time.
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August 2023 by Imani O.
My five stars is specifically for Mo who appeared to be the only person working, with a line of 7+ customers. I watched him as he multitasked three different requests, while still remaining polite, professional and calm under pressure. This kind of customer service is not common in DC so I felt compelled to give credit where it was due.
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July 2023 by Jennifer Steele
Let me just say, if I could give 100 stars I would! Moe is the best!! He is incredibly professional and gets stuff done. He is extremely courteous, kind and efficient. I would travel in DC rush hour traffic just to go to his store. If there is anything you need, he is your guy! I cannot say enough positive things about him. Trust me, if you’re ready to rip your hair out and you feel like you have no where to turn, turn to Moe! He is the epitome of customer service. He treats his customers with respect and does it with a great attitude, accuracy and he is exceptionally intelligent. Moe is the man to get your package delivered on time and he is honest about the reality of delivery times and what is actually possible for your packages. I, literally, go to him every time without hesitation!
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July 2023 by Taylor MacDonald
Do not go here. I went here last week to ship two packages that I sold on eBay. They charged me way too much (first red flag), the associate took a phone call in the middle of our transaction (second red flag), and best of all they ended up shipping the packages to the opposite addresses. I would not recommend.
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July 2023 by Taylor M.
Do not go here. I went here last week to ship two packages that I sold on eBay. They charged me way too much (first red flag), the associate took a phone call in the middle of our transaction (second red flag), and best of all they ended up shipping the packages to the opposite addresses. I would not recommend.
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July 2023 by John Zang
The UPS Store is a convenient option for package drop-offs, despite the occasional wait. While the service may have some waiting time, once served, the process is swift and efficient. Their knowledgeable staff ensures that your packages are handled professionally. Whether it's a prepaid label or a last-minute shipment, The UPS Store makes it easy to complete your transactions. The peace of mind that comes with secure and reliable shipping services is worth the wait. Despite the occasional queue, The UPS Store remains a reliable choice for hassle-free package drop-offs, providing a quick and seamless experience once you're assisted.
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July 2023 by Jasmyne Allen
Everyone is so helpful and knowledgeable and they got me in and out quickly. Highly recommended!
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July 2023 by Jimmy Doe
Possibly the rudest customer service I've recieved in DC. The supervisor yesterday evening (6/27) was extremely patronizing, rude with the customers, waved her hands at customers to move them out of her way, yelled at her employees, etc. This woman needs to be fired.
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July 2023 by Damon Beck
Came into this UPS Store today, I was assisted by Courtney and Mo. They were both very efficient and had great customer service. Thanks again!!!
