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November 2023 by Anna Leonard
I had a good experience the two years I lived here. I found the maintenance staff to be very responsive and the property managers were accessible to my questions. Overall the building is well maintained and I felt very comfortable in my apartment.
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November 2023 by Curtis Sakow
This was a great starter apartment for moving to DC. I’d never even visited this city and moved here after 31 years in Florida which made for a stressful transition, but Ginamarie and Kayla made this move and experience much easier. Great price for the space, I had a 700 sqft one bedroom for several hundred less than most places. Location is very quiet, but close enough to Rhode Island Ave metro stop to get places. If you’re looking for a place to start your journey in DC, this is a great place to do so!
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August 2023 by Rachel Abrego
Kayla S has been an immense help as I prepare to move back to DC. Her time, understanding, and patience has made the moving process less stressful than it is. Looking forward to becoming a resident!
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July 2023 by Abbie Palmer
I really enjoyed my time living at Glenwood apartments in NE DC. It was in a great location, very quiet while also close enough to places around. The leasing team is very responsive and quick to take care of issues and answer questions. I only lived in DC for a year but I’m grateful to have spent it at Glenwood apartments.
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July 2022 by Joi White
MOLD MOLD PEST INFESTATION. RUN DONT WALK! Poor customer service from the on site team and manager is never in the office
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June 2022 by Qorah Thorner
I was scheduled for a virtual tour at 10am with Kayla Smith. I called 10:15am because no one had reached out to me. She apologized and said she forgot to call me first thing this morning to cancel. She said they were short staff and wouldn’t be able to do the tour. I told her I understood. She offered to reschedule the virtual tour for later that day at 3pm. I waited for a FaceTime that never happened. I called at 3:10pm and no one answered the phone. I am very upset because I was very interested in touring the unit. But this shows me the lack of customer service and lack of communication. There was no respect for my time. I will take this as a red flag and not bother renting or corresponding with them anymore.
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May 2022 by Christina Ashe
Responded in a timely manner. Two days after I sent the request and everything was done correctly.
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April 2022 by Brynae Riggins
I have been trying to contact Glenwood for three weeks to set up a tour. Their website lists two different phone numbers. When I call the first number, I get an automated response saying, "The number is not set up to receive calls." When I call the second number, it goes straight to voicemail then says, "Sorry, mailbox is full." I have called almost every single day for three weeks and I've sent numerous emails. The most I've gotten is an automated email response saying, "Someone from our office will follow up as soon as possible." But no one has followed up with me. Glenwood's unresponsiveness has left a bad taste in my mouth, and I'm not confident that the office would be any more responsive to a tenant in need of assistance.
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February 2022 by Billy Sweat
The maintenance work to me is only exceptional, I couldn't give a excellent of five stars because it's not of high quality or of ones personally standards. Meaning my Expectation of the work that done compared to companybudget . patch-ups doesn't quite get it for me !!
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January 2022 by gabriel villafana
I put in the request and nothing was done for 3 days, i finally had to talk to the PM to address this. It seem the onsite sub does not check claims that fall under emergency calls
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December 2021 by Eleanor Smith
I love working with the maintenance crew at Glenwood. They are prompt, thorough, and fix the problem quickly and easily!
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September 2021 by Stormy V.
Lived here for 7 years. The pros: good location, street parking available, really nice neighborhood, quiet, nice cemetery close by, management is responsive and things will get fixed pretty quickly The cons: there are very strange smells everywhere. I'm pretty sure it's second hand/ third hand smoke because the building allows indoor smoking and there is little ventilation so the smoke remains trapped. My clothing would stink of something even with washing it and I couldn't figure out what it was. I am now realizing it was likely cigarettes or other chemicals. I also suspect mold. I don't think any of this is healthy. That's part of the reason why I moved. I'm chronically ill and I kept getting sicker. I wonder if the environment I was in was partly to blame. Also they changed management like 3-4 times while I was there. That's a bit sketchy to me.... Overall, I wouldn't recommend if you want to protect your health.
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August 2021 by David Callaway
Fast and effective timing no issues directly right after the issue first emergency response and rental office request for maintenance corrected immediately
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June 2021 by Casey Moore
Glenwood apartments are in a great spot in Brookland, and I love how close they are to the beautiful cemeteries. Lots of space and nice, clean, and renovated units. But what made me sure I wanted to be there was the amazing care and support I received from Kayla Smith. She answered my many questions and just has the most positive, kind, light energy - from her first emails, to in person, to going above and beyond to be really thorough and show how invested she is in helping people through this process. Thank you, Kayla!!!
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January 2021 by Krystal Coleman
Things have really turned around since NOVO has taken over the property. The upgrades and up keeps are great. The updated apartments are great great with garbage disposal, dishwasher and microwave. My unit has carpet which is awesome lol. Still looking forward to some of the things that were promised when they made to pitch to the tenants. But all in all the staff is wonderful and committed to making your living experience here as wonderful as they can. I’ve lived here since I was 2 and because of the changes I decided to stay here and rent my own apartment.. right down the hall from my mom lol .
