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December 2023 by Lily Osterneck
I’ve been here 3 or 4 times and have had an amazing experience each time. Kelly is very sweet and helpful and they’ve been able to help me find exactly what I’m looking for ever time I’ve been here. My only complaint is the overhead lighting that can be a bit suffocating.
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November 2023 by K C
I was helped by Jocelyn. I tried on a few pairs but ultimately feel in love with the Jadon's. She even suggested a conditioning balm to assist with the break in process. Super satisfied and loving my boots.
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November 2023 by Kevin Holton Jr
I forget the guys name that helped me with my exchange but he was a delight to work with and gave me a ton of helpful information about joining the dr martens family being as tho this my first shoe from them
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September 2023 by Amaury Santiago
Customer service was A+. Boots selection huge, highly recommended.
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August 2023 by Jen Moore
Amazing patient and knowledgeable staff. Best service I have had at any store in years.
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July 2023 by Samantha Conway
The employees at this location are truly the nicest sales associates I have ever met at any store. They are incredibly attentive and will answer any and all questions they can. Truly amazing workers at this store! Thank you so much (:
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April 2023 by Hailey Blue
Kelly was so amazing, fantastic and professional. i spent much time to found my first Dr.martens shoes and finally i got it. They are patience and always give me some suggestions. I’m so grateful that they provides so great customer service! Highly recommended this place for y’all! come there to see Kelly❤️
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April 2023 by Charlie L.
Update your hours Wasted a trip to Georgetown Update your hours Wasted a trip to Georgetown
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March 2023 by Elijah
I wanted to give a massive shout out to Kelly for being so helpful in choosing the boots/shoes my wife and I were looking for. Kelly was super thorough, insightful, and was a great ambassador for the Dr. Martens brand. 10/10!
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January 2023 by Kathiravan P
We used to get shows from Dr Martens online in the prior years. Similar to that we ordered a new pair (for $142) during the thanksgiving week of 2022 (11/25/2022). After the order placed here is what has happened.... 1. Received an email stating that the usual delivery of 7-10 business days would be delayed due to supply-demand 2. Did not receive any communication until Christmas 3. Followed up with multiple emails...no response (6 emails between end of Dec and Jan 16) 4. Tried to contact over phone in Jan 2023...the hold time is over 30min and hence could not talk until the 5th attempt on a weekday morning 5. The rep is telling me that the shoe was returned and they refunded the amount ($134) 6. Check my credit card and the $134 was refunded on 1/4...no communication, nothing until I called them. And the payment was $8 less.... 7. I had to call them again and ask for the remaining amount...I received $7 as a credit yesterday I did not receive my shoes I did not get my full money No communication from the company No response to my emails The wait time is over 30min on the phone The price is very expensive and no one in Dr Martens knows how to treat a customer.
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December 2022 by Kelly Murphy
Truly the best customer service I’ve at had a store in as long as I can remember. Helpful, knowledgeable, and just lovely (and funny!) people all around. Even during the holiday season. Wow. Come for the boots and stay for the fun banter. Gabby was a gem!
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November 2022 by John White
Love this store. Amazing selection of Dr. Martins and friendly and knowledgeable staff. We spent 30 minutes trying on boots and asking questions. We left with perfect pair of Dr Martin in the original style. I had a pair from the 1980’s that finally had to be replaced. Left with the exact pair all these years later. So happy!!
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October 2022 by Gary S.
I wandered into the store last Saturday and I can't stop thinking about the shoes. I am headed back on Friday to buy a pair. The molded sole was initially off-putting for me but I think it makes a statement. Like the style.
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October 2022 by feby ayu
I really love dr. martens since Im in Indonesia, and the sales african girl in DC store she really nice and kind, I used small size shoes so I just got junior size, she really patient and still nice even I just got junior size ?
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September 2022 by Taralee Gee
The staff here is amazing! They helped me figure out what size I needed and provided me with care instructions. They were just all around easy to chat with and answered all the questions I had. I love my new boots!
