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March 2024 by Ramon S.
Great place, excellent staff and lots of options to keep your pet entertained. For food that isn't available, it can be ordered but give yourself a few extra weeks just in case things are on back order. Special shoutout to Terry who actually called me because she remembered I wanted something months ago that was out of stock that suddenly came in. It's folks like her that makes the experience enjoyable. Staff has taken time out of their day to look for things for me, with VERY limited information given to them (like me saying things like "It was in a ... plastic container? There were colors on it? I think was grain free? Definite, definitely cat food."). Their return policy is incredibly forgiving, and so long as you get your receipts in electronic form, they will take back food that's less than 30 days old and in their original container. It's almost like they know that pets are finicky little creatures.
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December 2023 by Robert B.
I called to see if they had choke collars and I got this condescending "those are dangerous, we sell alternative collars, you're a bad owner" condescending holier-than-thou attitude that was discreet but also implied. I guess the alternative to having control over one's powerful dog is to have the powerful dog be in control of you and remove your arm from its socket! Didn't appreciate it one bit
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October 2023 by Kendra Burmester
This store is absolutely amazing! It’s locally owned. I recently adopted 2 kittens and they had a special where I received free litter, food, wet food and a freeze dried raw topper. I also got the Okocat pelleted litter. I received the best service. All of their products are high quality and the best. I’ll definitely be back!
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September 2023 by Sheila W.
I have been shopping at BBW for almost 15 years and am always pleased with the customer service, knowledge of the staff, patience taken each time I shop and have questions, the professionalism and friendliness of the staff and the products. I am always happy to see Molly and Patrice (the dog whisperers), Teri (the cat whisperer) but I must add another person to my list of favorite and awesome people I enjoy seeing and interacting with and that is the phenonmenal, Sam. He is a joy, a gentelman who helps me with heavy loads to my car, as I am a senior with a cane. The excellent customer service that he provides to, I am certain, not just me, because that's who he is, is undeniable!!! I so enjoy seeing him when I shop at BBW. He's a jewel! Thank you, Sam for all that you do to help me, always! And, with a huge smile. Sheila Westerfield
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August 2023 by Dibs S.
The staff here is very helpful and friendly and though they mainly focus on dogs they do have a good selection of products for other pets
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August 2023 by Teresa K.
Great little local pet store with large variety of pet supplies and knowledgeable staff. You can find just about everything your pet needs . No need to shop at a big box pet store.
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August 2023 by Teya Payne
Good selection of anything you need for your pets at great prices! Friendly staff. will start coming here to shop for better selection of pet foods/ supplements!
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August 2023 by Natalie Madison
There is a gadget, bones for dogs, foods, clothing, anxiety medicine for dogs, beds, and more. Whatever your dog, cat, even birds, I think, needs, it's in this store. The people are nice as well. Definitely, animal lovers.
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August 2023 by Charbel Abrache
Best place to get supplies for your furry family member. Arepa loves it!! The team members are AWESOME
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June 2023 by Ajah B.
i loveee this store. the customer service is 10/10. the return policy is great if you want to introduce things to your pet but don't want to waste money if they don't like it. they have a huge variety for dog & cats (it's rare to find options for cats in store) this has become my new go to for specialty products for my pets.
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June 2023 by Mark Milbrand
What an awesome find. I went into the store with my new pup Lily last weekend. I kind of knew what I was looking for so I didn't think I needed a lot of help. Fast forward, I found the staff to be amazingly knowledgeable. Quite a difference from most local pet stores. I was especially impressed that the owner Penny spent a lot of time speaking with me about the fresh cooked food choices they offered. She even sent me home with samples and a cooler to keep them cold on a hot day! The store is a little bit out of the way for me, but I will definitely make the trip again and again. Plus they offer inexpensive delivery options when I need to reorder food. I hope more people find out about the Big Bad Woof. I will definitely be spreading the word. Thank you Penny for all your help! - Mark
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May 2023 by Jason Browning
The employees have zero people and retail skills, I recently adopted two cats and was looking to purchase things to make their lives happy comfortable but, on entering I was offered no greeting or assistance so I left.I'll stick with AMAZON
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April 2023 by Kris Morris
Awesome, local, woman-owned pet supply store. They have excellent service, including delivery. And they stock many excellent options of the highest quality pet foods including lots of raw options. They are terrific if you need stuff shipped, too. Their loyalty program, tracked on their in-house system, means that you get free stuff once in a while. The staff is very knowledgeable about the different foods. This is a great shop for excellent service, quality products, and supporting local business. We have been customers for years and will be as long as we have pets to feed.
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April 2023 by scott smith
One of the most knowledgeable stores I deliver to. The owners Julie and Penny are always ready and willing to help you with whatever pet needs you have.
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April 2023 by Kasey Huntington
The small pet section is very tiny but this is a wonderful place for dog and cat supplies. These collars are super adorable!!Staff was super friendly and helpful and I got everything I was looking for today.